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Senior Architect, ServiceNow
Location
United States
Posted
136 days ago
Salary
0
Seniority
Senior
Job Description
Senior Architect, ServiceNow
Intact Technology
• Own platform architecture, governance, and development standards; evolve the enterprise platform roadmap aligned to business, application, integration, security, and data architecture. • Design enterprise integrations using API-led and event-driven patterns. • Lead multi-module implementations and cross-functional solution design. • Architect ServiceNow capabilities for one or more of the following: ITSM/CMDB-CSDM, HRSD, SPM, Discovery & Service Mapping, Virtual Agent, SIR, GRC/IRM, and SAM/HAM. • Define target-state architectures, automation strategies, and data/service models that improve efficiency, compliance, and user experience. • Establish reporting/KPI frameworks and executive dashboards to measure outcomes and value realization.
Job Requirements
- Bachelor’s degree in IT (or related) with 1+ year relevant experience OR 5+ years relevant experience.
- 5+ years consulting experience delivering in-depth analysis and technology transformation outcomes.
- 5+ years delivering solutions on enterprise platforms (e.g., ServiceNow, Salesforce).
- 4+ years leading technical teams and delivering moderate-to-high complexity programs/projects.
- Working knowledge of enterprise architecture and governance frameworks (e.g., TOGAF/Zachman; ITIL/COBIT/Agile/PMI) with strong modeling/documentation skills.
- Experience architecting and delivering enterprise, multi-module ServiceNow solutions (ITSM/CMDB-CSDM, HRSD, SPM, Discovery/Service Mapping, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
- Experience designing enterprise integrations (API-led and event-driven patterns) and secure data models across complex systems.
- Experience owning or significantly contributing to platform governance and implementations across two or more organizations.
- Strong stakeholder management skills; trusted advisor, collaborative team builder, humble and transparent communicator.
- Certifications: ITIL Foundation + additional ITIL; ServiceNow CIS Data Foundation (CMDB/CSDM) + one or more CIS (e.g., ITSM/ITAM/HRSD); CTA/CSA/CAD and/or Architecture Excellence Accreditation and Implementation Badge.
Benefits
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
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