• Monitor and review active cloud support cases (initially Azure-focused, expanding to broader enterprise support cases) to identify high-risk indicators. • Evaluate technical health, customer impact, and communication quality within ongoing support engagements. • Proactively engage support teams to mitigate potential executive escalations. • Serve as a technical escalation point for priority and high-visibility cases. • Maintain accurate documentation of risk assessments, actions taken, and remediation outcomes. • Analyze historical escalation trends to identify recurring risk patterns. • Contribute to enhancements of internal risk evaluation processes, including AI-assisted prompt refinement and data-driven insights. • Collaborate with cross-functional teams to ensure SLA compliance and resolution quality. • Provide feedback to support engineers to improve case handling and communication effectiveness. • Support continuous improvement initiatives within the support operations organization.

• Lead the execution of due diligence reviews for high risk customers across all business lines • Develop and maintain standardized review procedures, templates, quality standards, and escalation protocols • Build, lead, and develop a team of high risk review analysts and specialists • Represent the high risk review function during regulatory examinations, internal audits, and external assessments

• Lead data governance initiatives for the USCG C&P Modernization effort. • Develop, maintain, and publish a Unified Enterprise C&P Data Dictionary. • Identify, analyze, and resolve data redundancies, inconsistencies, and quality issues. • Design and implement comprehensive enterprise-level data maps, high-level architectures, and artifacts. • Develop and operationalize data lineage frameworks. • Create detailed Data Flow Diagrams (DFDs), Entity Relationship Diagrams (ERDs), process models. • Perform in-depth data analysis on complex datasets from contracting, financial, and ERP systems. • Deliver actionable insights, governance reports, dashboards, and visualizations to USCG stakeholders. • Collaborate closely with cross-functional teams to gather requirements and validate data/governance needs. • Document and drive adoption of governance frameworks, data architectures, processes, and artifacts.

• Oversee and support governance and administrative activities. • Collaborate to support governance and administrative activities essential to the organization. • Administer corporate policies, ensuring organization-wide access to clear and documented standards that support OCHIN’s mission, operations, and regulatory compliance. • Manage the administrative activities of the Board of Directors and its committees, ensuring efficient operations. • Develop and maintain a highly effective framework and processes to ensure the governance model is efficient and aligned with organizational priorities. • Administer specific internal applications and oversee OCHIN’s portfolio of internal software applications and tools, ensuring alignment with the organization’s strategic goals and operational needs. • Lead projects and departmental initiatives to establish and achieve defined goals, driving alignment with organizational strategies and priorities. • Other duties as assigned