Business Wire

Role Description The Technical Product Manager is an entrepreneurial leader and a devoted customer advocate who is obsessed with solving problems and improving the customer experience. This role makes a direct impact and helps shape how organizations and media influencers connect with their audiences. What You Will Do - Champion our customers, identify customer pain points and new product opportunities. - Make decisions on product features and functionality, solve challenging problems, influence design and architecture, and turn ideas into customer delight. - Develop product enhancement requirements, from conceptualization through user story development and user acceptance testing. - Own and drive the product vision utilizing experience to solve problems and improve the customer experience based on customer needs and goals. - Bring people together and collaborate across the organization with design, engineering, marketing, sales, and customer support teams to drive clarity and alignment, build consensus, make decisions, help define, prioritize and push forward the product roadmap. - Dive into analytics and available data to define successful KPIs, monitor progress, identify opportunities and unveil trends. - Research competitive products and industry trends. - Improve processes; we are constantly learning and improving, and making our product development process more effective. Qualifications - 5+ years as a Technical Product Manager including significant experience in developing user stories and the product roadmap. - 3+ years of prior hands-on software engineering experience. - BA/BS degree and comparable experience. - Background having conceptualized, built and delivered successful B2B web application solutions. - Excellent communication skills and experience working with stakeholders at all levels of the organization. - Demonstrated data-driven approach to strategic and tactical decisions. - Technical proficiency and effectiveness working closely with engineers. - Experience with Agile software development and continuous integration and continuous delivery. - Experience shipping high-quality products in fast-paced environments. - Prior work experience in public/investor relations, newswire, media intelligence, or marketing communications industries is a plus. Requirements - Business Wire will not sponsor a new applicant for employment authorization for this position. Benefits - The base salary range for this position is $165K to $180K/year. - Ability to work remotely. - Excellent health benefits that begin on your first day of employment. - $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources. - 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance). - PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more! - A pre-employment background check will be required after the acceptance of an offer.

• Develop and maintain cybersecurity and GRC strategy and long-term roadmap, with the goal of enhancing overall strategy in alignment with business objectives. • Make continuous improvements to our security strategies to protect critical assets and data. • Provide strategic decision-making and problem-solving to navigate complex security and regulatory landscapes. • Manage a comprehensive Governance, Risk, and Compliance program in support of corporate audits, client assessments, and regulatory standards such as PCI DSS, SOC 2, and ISO 27001; ensure that our company meets all internal and external audit requirements. • Conduct regular risk assessments and periodic penetration testing and vulnerability assessments to identify and mitigate potential threats to the organization's infrastructure, applications, and data. • Manage the timely creation and dissemination of security-related communications including security awareness and training announcements, security compliance policies and processes, security alerts, and event messaging. • Provide oversight in maintaining a successful collaborative relationship with our external cyber defense partner, including evaluation of service delivery performance and in alignment with BW’s cybersecurity priorities. • Provide strategic leadership during cybersecurity incidents, coordinating with IT, Legal, HR, Privacy, Communications, and other stakeholders, and act as executive-level point-of-contact. • Offer senior-level guidance in developing and improving cybersecurity governance programs, policies, standards, and secure architecture guidelines. • Oversee enterprise cybersecurity risk assessments and ensure corrective actions are prioritized and implemented effectively; provide direction for privacy and data protection initiatives. • Provide leadership, guidance, and mentorship to cybersecurity and GRC team members, drive strong performance across all initiatives and support individual and team development. • Act as a trusted advisor to senior leadership on cybersecurity risk, architecture decisions, and strategic measures. • Use metrics to evaluate and track effectiveness of security, governance, and compliance initiatives. • Leverage exceptional communication skills to translate technical requirements into actionable business solutions.

• The Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. • Support a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems. • Oversee the stability and performance of cloud and on-premises environments, leading application support and operational response processes. • Direct service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives. • Manage enterprise network and database services, partnering closely with stakeholders across technology and business functions to support organizational objectives.

• Review, draft, negotiate and edit agreements, primarily related to the company’s sales and procurement contracts. • Serve as system administrator or super-use for the Legal Team’s contract lifecycle management platform (CLM) (e.g., DocuSign IAM). • Support CLM implementation, enhancements, and ongoing optimization. • Help administer the Legal Sales database using DocuSign IAM, Microsoft Office Suite and other applications. • Partner with Sales, Finance, and IT on contract process automation. • Responsible for assigned agreements throughout the entire contracting process up to execution and implementation. • Work closely with the Security and Finance teams as required when negotiating agreements. • Maintain a high level of understanding of the Company’s internal components (such as Sales, Customer Implementation, Security, Accounts Receivable, Procurement, etc.) and knowledge of the Company’s products and services. • Assist the sales department in the completion and execution of the contract process. • Partnering with other departments to assist and facilitate the completion of third party questionnaires and compliance requests. • Assist with various compliance matters from time to time, including data privacy and ethics. • Assist with corporate governance and entity management activities, including corporate filings and policy management. • Maintenance of the Legal Team files and procedures, including contract administration and compliance matters.

• Work as a member of the DBA team, primarily partnering with the Application Development teams to provide guidance, troubleshooting and optimization for in-house applications • Perform DBA Duties such as responding to requests for database support, monitoring database availability, performing backups, managing user access, participating in failover testing, and other normal activity • Document the database environment using industry standard diagramming techniques showing application/database dependencies. Additionally, you will be creating a data dictionary and documenting data mappings between disparate data sources • Perform DDL and application code reviews for functionality related to a database • Understand programming language (python, java, similar) and make informed design suggestions for efficient and logical use of the data and of database resources • Provide high-end technical DBA support within a variety of Operating Environments (OE) while also supporting/assisting software development and operational teams with database definition, structure, long-range requirements, operational guidelines, and security/integrity controls according to industry best practices • Help Design and implement a new Database dependent application, planning for minimal migration downtime and resiliency • Troubleshoot and resolve issues across database and application tiers • Independently analyze, solve, and correct issues in real time, providing problem resolution • Work closely with L1/L2/L3 support teams to proactively identify and resolve issues • Participate in 24x7 on-call rotation

• Dive deep into transforming our IaC to support cross region resilient AWS infrastructure. • Develop and maintain Infrastructure as Code (Terraform), ensuring reusable modules, environment consistency, and automated provisioning of AWS infrastructure. • Operate and support Kubernetes (EKS) platforms, including cluster lifecycle management, workload deployment, scaling, and container runtime best practices. • Design, implement, and operate standardized CI/CD platforms using GitHub Actions and GitOps tooling (ArgoCD), supporting multi-environment deployments, rollback, and automation. • Implement GitOps deployment patterns and declarative configuration management. • Partner with engineering teams to integrate deployment standards into the application lifecycle. • Produce and maintain documentation and usage standards. • Provide technical mentorship and guidance on DevOps tooling and practices. • Participate in on-call rotation as required.

• Collaborate with product managers, designers, infrastructure teams, and other stakeholders to develop data management strategy. • Build and maintain data pipelines that clean, transform, and aggregate data from disparate sources. • Build and maintain Tableau dashboards and custom reports. • Create and maintain technical documentation, including system design, APIs, usage guidelines, and best practices. • Identify and address performance bottlenecks across the entire application. • Identify architecture, design, and operational improvements to existing applications.

• Provide hands-on development and support for Oracle EBS R12, including Finance modules such as GL, AP, FA, AR, CM, Revenue Recognition and others. • Orchestrate and communicate rollout of software and process improvements. Develop solutions that meet business requirements via analysis and design activities. • Gather and document project business requirements under direction of Finance team leads. • Manage and implement finance process improvement projects across multiple EBS modules as well as system upgrade projects including Oracle Technical Assistance Request (TAR) resolution. • Develop and execute test plans; Coordinate with end users and developers to perform unit, system, and regression testing. • Provide production support and implement enhancements for existing financial applications across Finance’s application portfolio as well as integrations between EBS and other systems such as Esker Invoice Delivery. • Support month-end, quarter-end, and year-end financial close processes, including ledger balancing, reconciliation, and FSG reporting. • Troubleshoot and resolve issues; liaise with Oracle Support and internal technical team as needed. • Partner with GRC function to establish, test and document key application controls and ensure SOX compliance. • Proactively identify opportunities to enhance and automate financial and accounting processes and work with Finance team leads to prioritize. • Work closely with business stakeholders to prioritize system improvement initiatives and play the key role of solution architect and project lead. • Communicate process of projects and initiatives and provide status updates to stakeholders across Finance and IT.

• Primary responsibility and contact for membership applications and account setup. • Field incoming emails and phone calls from prospective and existing clients. Includes but not limited to providing cost estimates, and assisting with billing/collection queries, product information and other general questions. • Researches prospects and identifies stakeholders to generate interest and create rapport. • Effectively communicates the value proposition and ROI of Business Wire products and services. • Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails and social outreach in Salesforce/HubSpot CRMs. • Nurtures, maintains and cultivates customer relationships and success from existing and newly created transactional/non-contract accounts. • Keeping current with PR and Investor relations industry trends. • Contacts customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries. • Develops thorough knowledge of the industry, our products and services, as well as those of our competitors. • Maximizes results by satisfying multiple buyers in an organization and addressing conflicting needs of multiple buyer influencers. Understanding the customer’s business and providing solutions to meet their needs. • Manages expectations and overcomes objections in an effective manner. • Assist as needed with Business Wire general office items, company events including media breakfasts, client visits and client lunch & learn meetings. • Works collaboratively in a group setting to achieve shared results.

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning! Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences. About the Role The Senior Software Engineer plays an integral role in creating and maintaining Business Wire’s multi-lingual, public-facing web sites, client portals, APIs and web services. As a member of our engineering team, this role partners with other engineers, business analysts, UI designers, and project managers to create applications for our interactive web site, news processing, syndication, and metrics reporting systems. What You'll Do - Contribute to the design, development, and maintenance of Business Wire’s frontend web applications, backend APIs, and the press release processing system. - Create and maintain technical documentation, including system design, APIs, usage guidelines, and best practices. - Collaborate with product managers, designers, infrastructure teams, and other stakeholders to develop complex applications. - Perform code reviews to ensure code quality, adherence to coding standards, and maintainability. - Identify and address performance bottlenecks across the entire application. - Provide operational development support to the website support team. - Identify architecture, design, and operational improvements to existing applications. - Write unit and integration tests and ensure the delivery of reliable and robust software. - Mentor and support junior team members. What You'll Need - Bachelor's degree or equivalent work experience in a computer-related field. - At least 7 years of experience in full-stack web development. - At least 5 years of experience in RESTful API development. - At least 2 years of modern frontend web development using React.js. - At least 2 years of experience with Node.js ecosystem and Express.js, Nest.js or similar frameworks. - At least 2 years of experience with AWS services such as Lambda, DynamoDB, SQS, SNS, API Gateway, ECS, S3, CloudWatch, CloudFormation or equivalent services from other cloud platforms. - Experience with data modeling. - Experience with CI/CD automation tools, ArgoCD, Kubernetes and similar modern DevOps technologies. - Experience with GIT, and excellent understanding of branching strategies. - Java development experience is a plus. - Experience with web development languages, standards, methodologies, and concepts such as Event Driven Architecture, Terraform or similar, Docker or similar, MySQL/PostgreSQL, and/or Oracle DB are a plus - Excellent communication, interpersonal and documentation skills. - Ability to work effectively with cross functional teams. Business Wire will not sponsor a new applicant for employment authorization for this position. What We Offer - The base salary range for this position is $140K - $175K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time. Business Wire’s total rewards include: - Ability to work remotely - Excellent health benefits that begin on your first day of employment - $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources - 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance) - PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more! A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.