Role Description The Technical Product Manager is an entrepreneurial leader and a devoted customer advocate who is obsessed with solving problems and improving the customer experience. This role makes a direct impact and helps shape how organizations and media influencers connect with their audiences. What You Will Do - Champion our customers, identify customer pain points and new product opportunities. - Make decisions on product features and functionality, solve challenging problems, influence design and architecture, and turn ideas into customer delight. - Develop product enhancement requirements, from conceptualization through user story development and user acceptance testing. - Own and drive the product vision utilizing experience to solve problems and improve the customer experience based on customer needs and goals. - Bring people together and collaborate across the organization with design, engineering, marketing, sales, and customer support teams to drive clarity and alignment, build consensus, make decisions, help define, prioritize and push forward the product roadmap. - Dive into analytics and available data to define successful KPIs, monitor progress, identify opportunities and unveil trends. - Research competitive products and industry trends. - Improve processes; we are constantly learning and improving, and making our product development process more effective. Qualifications - 5+ years as a Technical Product Manager including significant experience in developing user stories and the product roadmap. - 3+ years of prior hands-on software engineering experience. - BA/BS degree and comparable experience. - Background having conceptualized, built and delivered successful B2B web application solutions. - Excellent communication skills and experience working with stakeholders at all levels of the organization. - Demonstrated data-driven approach to strategic and tactical decisions. - Technical proficiency and effectiveness working closely with engineers. - Experience with Agile software development and continuous integration and continuous delivery. - Experience shipping high-quality products in fast-paced environments. - Prior work experience in public/investor relations, newswire, media intelligence, or marketing communications industries is a plus. Requirements - Business Wire will not sponsor a new applicant for employment authorization for this position. Benefits - The base salary range for this position is $165K to $180K/year. - Ability to work remotely. - Excellent health benefits that begin on your first day of employment. - $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources. - 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance). - PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more! - A pre-employment background check will be required after the acceptance of an offer.

Role Description In this role, you will lead daily claims operations while driving service excellence, operational effectiveness, and continuous improvement. This role is responsible for developing and enhancing claims processes, supporting business growth, and fostering a high-performing team focused on delivering exceptional customer experience. You will partner across the organization with other leaders, to ensure compliance, optimize workflows, and position the team for future success. What you will do - Claims Operations & Customer Experience - Lead day-to-day stop loss claims operations to ensure quality, accuracy, and timely service delivery. - Monitor performance metrics and find opportunities to improve operational results. - Ensure compliance with applicable state and federal regulations and company policies. - Support new customer implementations and maintain strong ongoing customer relationships. - Handle escalated claims, payment approvals, expense adjustments, and complaint resolution. - Partner with Legal, Compliance, and business partners to deliver a consistent customer experience. - Continuous Improvement - Identify and implement process improvements that increase efficiency and service quality. - Partner across functions to develop and document guidelines and streamlined workflows. - Lead or support claims-related projects, system enhancements, and operational initiatives. - Collaborate with Quality Assurance, Training, and other partners to ensure consistent claims decisions and service delivery. - Evaluate industry trends and benchmark practices to support ongoing innovation. - People Leadership - Lead, coach, and develop a high-performing claims team. - Support talent acquisition, onboarding, succession planning, and employee development. - Foster a collaborative, accountable, and customer-focused culture. - Build strong partnerships across the organization to achieve business objectives. - Support senior leaders with strategic initiatives that impact broader stop loss organization. Qualifications - High school diploma required; bachelor's degree preferred. - 6+ years of stop loss claims experience, including leadership or management experience. - Strong knowledge of self-funded medical plans, stop loss claims administration, and medical terminology. - Experience leading teams with a focus on coaching, performance management, and employee development. - Knowledge of cost containment strategies and vendor management preferred. - Industry engagement (SIIA, SPBA, or related organizations) and professional designations are a plus. - Strong analytical, problem-solving, and decision-making skills. - Excellent communication and relationship-building abilities. - Able to manage competing priorities in a fast-paced environment. - Proficient in Microsoft Office; Connexure/ESL experience preferred. - Ability to travel as needed to support business and team objectives. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation - Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program.

• Take full operational responsibility for the US region • Drive the growth of regional sales • Support and organize Branch Managers to efficiently process customer orders • Maintain accountability for complete P&L • Ensure effective flow of communication related to customer service • Oversee compliance with logistics-related operations • Advise managers in recruitment and team development • Establish and execute strategies to improve processes • Maintain detailed awareness of daily KPI’s • Instill and drive a positive working culture

Role Description რას გააკეთებ: - გახსნი ანგარიშებს და შემნახველ ანაბრებს კონცეპტ ციფრული ნაკრების მქონე ფიზიკური პირებისთვის - საჭიროებისამებრ დაარეგისტრირებ მომხმარებელს ციფრულ პროდუქტებზე (ინტერნეტ ბანკის განახლება, დიჯიპას აპლიკაცია) - უზრუნველყოფ კონცეპტ ციფრული ნაკრების მქონე კლიენტზე ნაკრებში შემავალი პროდუქტების ცვლილებას - დაამზადებ კლიენტის მიერ მოთხოვნილ ცნობა/ამონაწერს (სტანდარტული/არასტანდარტული, ქართული/ინგლისური) - KYC/FATCA მონაცემების სრულყოფა და განახლება - დღის ჭრილში კლიენტების მოწესრიგება (ნაკრებში შემავალი პროდუქტების მონიტორინგი) - კონცეპტ ციფრული ნაკრების მქონე კლიენტების მიერ ყოველდღიურად დაფიქსირებული პრობლემების განხილვა (cash back, lounge, თანხის ანაზღურების აქტი, უკუკონვერტაცია) - სხვადასხვა ტიპის კამპანიების გავლა, კლიენტებთან დაკავშირება Qualifications - სამუშაო გამოცდილება მომსახურების/გაყიდვების მიმართულებით - ინგლისური და რუსული ენის საფუძვლიანი ცოდნა - საბანკო სფეროში მუშაობის გამოცდილება (მიენიჭება უპირატესობა) - კომუნიკაციის კარგი უნარები Company Description თიბისი ვაკანსიაზე კანდიდატის შესაბამისობის დადგენის მიზნით, კანდიდატის პერსონალურ მონაცემებს "პერსონალურ მონაცემთა დაცვის შესახებ" საქართველოს კანონის მოთხოვნების შესაბამისად ამუშავებს. ინფორმაცია კანდიდატის შესახებ, ასევე, შეიძლება დამუშავდეს სამომავლო ვაკანსიაზე კანდიდატის შესაბამისობის დადგენის მიზნით. ინფორმაცია კანდიდატის შესახებ ინახება არაუმეტეს 3 წლის ვადით. თიბისიში კანდიდატთა შერჩევის პროცესი “დისკრიმინაციის ყველა ფორმით აღმოფხვრის შესახებ” კანონის მოთხოვნებისა და პირთა მიმართ თანაბარი მოპყრობის პრინციპების შესაბამისია, რაც გამორიცხავს პირთა მიმართ დისკრიმინაციას ნებისმიერი ნიშნით.