Role Description As a Customer Success Manager for repairers, you'll own the moment a UK repairer goes from signed to weekly active, and you'll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems. That's where you come in. - Activate newly signed repairers. - Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders. Own the onboarding plan and the timeline. - Build the activation and retention playbook. - Bring data and systems rigour. - Drive adoption and retention. - Be the repairer's main contact post-signature. - Be the Voice of the Repairer internally. Qualifications - Early customer success or account management experience. - A process and systems builder. - Comfortable with data and tools. - Hands-on, organised and scrappy. - Strong communicator across audiences. - Ownership mindset and high potential. - (Bonus) Automotive, marketplace or B2B SaaS exposure. Benefits - Competitive base salary + equity. - Commuting Allowance. - Annual global offsite in New Zealand. - Parental leave: Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back). - Team lunches: Lunch provided daily (Monday to Friday) in the office. - Flexible working hours: We have flexible working hours and default to working from the office. - Season openers & events: We host regular events, including quarterly "season openers" for our UK/EU team, monthly team catch-ups, and weekly happy hours. - Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance on a Partly-branded card. Company Description Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've grown from 40 to 160 people in 18 months and just closed a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're hiring the top 0.1% of talent globally and we’re proud of the culture we’ve built, so if you want to do the best work of your life, we'd love to hear from you.

• Serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial • Educate caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica’s offerings • Ensure monthly intake goals are met or exceeded • Guide clients and their support persons through the beginning stages of the consumer-sales process • Provide engaging and comprehensive AAC device demos to consumers • Complete trial coordination calls with clients • Ensure documentation of all customer interactions within the company CRM

• Serve as the dedicated point of contact for an assigned portfolio of client accounts, building trusted, long-term relationships. • Lead regular review meetings, and strategy sessions, ensuring expectations are set and met. • Drive client retention, renewals, and satisfaction; proactively identify and address churn risk. • Identify opportunities to expand accounts through additional services that genuinely benefit the client. • Monitor campaign results across SEO, website, social media, reputation, and paid advertising, and drive optimization to improve ROI. • Present clear, results-focused performance reports that connect marketing metrics to client business outcomes.

Role Description The Partner Success Manager III is responsible for driving new client acquisition, increasing adoption and consumption of PMI products, and managing existing client relationships through strategic account planning and targeted growth initiatives. This role leads product adoption aligned with geographic key account strategies and business roadmaps while partnering across the organization to support regional business plan development, execution, and cross-functional alignment. As a senior individual contributor, the Partner Success Manager III plays a critical role in expanding PMI's market presence, strengthening partner relationships, and achieving regional and organizational growth objectives. - Work with Regional leadership to identify regional Key Accounts. - Own, develop, implement, and maintain account plans to include expansion into the executive relationships and project/delivery networks within each account. - Adhere to company standards around CRM usage. - Attain business targets through revenue generation of PMI products within new and existing accounts and expand B2B Key Account customer base. - Serve as a primary relationship leader within the region/country to key organizational stakeholders in the market, while collaborating with other PMI staff, in region, to drive regional targets. - Work in close coordination with peers in other regions to drive a singular account plan that can be leveraged across regions. - Build an effective industry network where applicable and in alignment with region priorities. - Bring back sensing data within Key accounts so that PMI can remain on the pulse of the profession and respond appropriately. - Expand PMI’s Council within the region through active recruitment. - Drive various account strategies in collaboration with internal audiences (marketing, client engagement, sales execution), to deepen relationship (i.e., Thought Leadership, market research, new products/solutions, events, co-creation etc.). - Host and attend networking events and raise the profile of PMI and brand awareness in the region/country. - Develop and maintain detailed knowledge of PMI strategy, current and emerging solution capabilities and strategic direction for advocacy efforts and team capabilities. - Maintain accurate pipeline and partner data to facilitate business intelligence, marketing and key performance indicators. - Compile data driven reports on account progress, goals, and forecasts for regional teams and stakeholders. - Prioritize high-value initiatives and ensure teams are focused on the areas with the highest return on financial, time, and people investment. Qualifications - Bachelor’s degree in business, or another field relevant to this role preferred. Master’s degree preferred. - Minimum of 7 years of business development experience and managing complex sales cycles with B2B selling process to multinational companies. - 7+ years’ experience in leading others, process improvement, leading change, knowledge sharing, contract management, forecasting/budgeting, and financial analysis, and strategic account planning. - Experience working in sales environment in a growing global organization or similar product environment. - Highly proficient in CRM systems (Microsoft Dynamics experience preferred). - Successful advocacy with corporations and/or government. - Multiple language skills preferred, as applicable by region. - PMI Certifications a plus. - Achieved quota/annual targets in your previous roles as an individual contributor and experience leading a team. - Affinity to learn about products and services in order to accurately answer client questions and make recommendations. - Accomplished presenter with senior level global audiences ranging from the large stage to select roundtable venues in premier and official settings. - Technologically savvy and a proponent of digital technology - the convergence of mobile, analytics, context-rich systems, and the cloud. - Ability and willingness to become thoroughly familiar with project management, the profession, and PMI to build credibility and respect with customers. - Ability to work in a fast-paced team environment and support team goals with a rapidly growing organization. Superior organizational and time management skill sets. - Possible travel up to 25%. Benefits - An excellent total package, with compensation and benefits based upon your geographic location. - Skill development opportunities, to help you grow now and into the future. - Access to a global network, to enrich your professional experience. - Flexible options to help balance work time and your time. - Award and bonus opportunities.