• Serve as the primary relationship manager for Integris' clients, fostering positive and trusting relationships. • Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network security; collaborate with other team members as needed. • Facilitate Strategic Business Reviews (SBRs) with assigned clients to develop, review, or update technology strategy, budgets, and service delivery metrics. • Conduct regular risk assessments to anticipate and address client satisfaction issues, managing overall risk levels within the client success team. • Oversee all critical client communications, including project updates, handling major issues, and providing VIP interactions. • Collaborate with Integris' technical team to understand day-to-day operations, analyze output, and make recommendations for operational adjustments. • Promote growth of Integris' revenue by making recommendations that align products and services with client needs. • Stay informed about market trends, competitor activities, and customer preferences to strategically position Integris' products or services. • Ensure clients receive accurate quotes aligned with forecasting and annual goals. • Work with clients to maintain hardware, software, and licensing under current maintenance and support contracts. • Monitor and ensure proper design and implementation of client agreements, adhering to Integris' best practices and maximizing agreement utilization and gross margins. • Deliver exceptional experiences to clients and end-users by verifying high-quality and efficient support. • Understand and remediate the impact of work that has not been executed as expected. • Ensure requests are addressed within SLA target. • Ensure all work, customer interactions, and relevant customer data is documented and tracked in real-time in ConnectWise. • Meet assigned metrics and KPIs. • Any additional duties as assigned.

Job Title: Risk Evaluation and Mitigation Strategy (REMS) Clinical Nurse Educator Location: Cary, North Carolina, Hybrid Job Description: The Risk Evaluation and Mitigation Strategy (REMS) Clinical Nurse Educator provides high-quality patient care and education to individuals enrolled in a Medication Therapy Program. This role focuses on counseling patients on FDA-mandated REMS medications, promoting therapy adherence, and ensuring safe and effective use of specialty drugs. The nurse educator collaborates closely with pharmacy support teams, maintains accurate clinical documentation, and supports patients and caregivers throughout their treatment journey. The ideal candidate is a compassionate and detail-oriented registered nurse who communicates clearly, solves problems proactively, and is self-motivated to help the team deliver exceptional patient care. Responsibilities - Counsel and educate existing patients on FDA-mandated REMS medications, including reading required statements verbatim to patients as part of the REMS program. - Ensure patients and their caregivers understand their current therapy, including indications, dosing, and key safety information. - Promote and support medication adherence by reinforcing treatment plans, addressing barriers, and monitoring ongoing compliance. - Schedule medication refill deliveries and coordinate collection of copays, when applicable, to support uninterrupted therapy. - Adhere to contracted and accrediting regulations as specified by individual drug requirements and REMS program guidelines. - Complete thorough, accurate, and timely documentation using good documentation practices in accordance with industry standards and regulatory requirements. - Discuss potential and current side effects with patients to educate them about treatment alternatives and support informed decision-making. - Facilitate ongoing therapy adherence by addressing patient concerns, reinforcing education, and serving as a clinical resource. - Identify and report adverse events (AEs) and product complaints (PCs) to the manufacturer, FDA, and other governing authorities as required. - Verify specialty drugs and provide patient education on their appropriate use, safety considerations, and monitoring requirements. - Serve as a conduit between providers and patients to support therapeutic longevity and continuity of care. - Maintain accurate patient demographic information, medical history, and clinical records in compliance with federal HIPAA standards. - Collaborate with Pharmacy Support teams to ensure timely and accurate delivery of specialty medications. - Use computer systems for data entry, documentation, email communication, and web-based applications related to patient care and program requirements. - Demonstrate professional phone etiquette when communicating with patients, caregivers, providers, and internal teams. - Apply attention to detail and strong problem-solving skills to manage complex patient cases and ensure adherence to REMS and regulatory requirements. Essential Skills - Current, unrestricted Registered Nurse (RN) license in a compact state or primary licensure in North Carolina. - Ability to obtain nursing licensure in all states and United States territories serviced within approximately 3 months of employment through supported licensing programs, subject to application guidelines. - Associate, Bachelor, or higher degree in Nursing, or graduation from an accredited nursing diploma program. - 5 or more years of nursing experience, with at least 1 year of inpatient or outpatient care experience preferred. - Experience or familiarity with oncology or oncology nursing in inpatient and/or outpatient settings. - Knowledge of Risk Evaluation and Mitigation Strategy (REMS) programs and their role in safe medication use. - Strong attention to detail, particularly in documentation, regulatory compliance, and medication safety processes. - Proficiency with computer skills, including email, word processing, spreadsheets, and web-based programs. - Ability to perform accurate computer data entry and maintain organized electronic records. - Effective oral and written communication skills, including the ability to clearly educate patients and caregivers. - Experience with or openness to using motivational interviewing techniques to support behavior change and adherence. - Ability to read, analyze, and interpret practice standards, professional journals, and technical procedures. - Professional phone etiquette and the ability to manage patient and provider calls with empathy and clarity. - Capability to identify, document, and report adverse events and product complaints according to regulatory requirements. Additional Skills & Qualifications - Background or experience in oncology nursing across inpatient or outpatient care environments. - Familiarity with specialty pharmacy operations and specialty drug verification processes. - Experience working with REMS programs or other medication safety and risk mitigation initiatives. - Comfort working with accrediting and regulatory standards related to specialty medications and REMS requirements. - Strong problem-solving skills and the ability to work independently with minimal supervision. - Self-motivated, with a strong commitment to providing a high level of patient care and education. - Ability to collaborate effectively with interdisciplinary teams, including pharmacy support staff and healthcare providers. - Demonstrated ability to manage multiple tasks, prioritize responsibilities, and meet performance metrics. - Experience supporting patients with complex therapies, including counseling on side effects and treatment alternatives. - Comfort working in a partially remote, metrics-driven environment while maintaining high-quality patient interactions. Work Environment This role operates in a hybrid work environment. After a training period and once performance metrics are consistently met, the nurse educator typically works two days in the office and three days from home each week. The broader team primarily works from home, and collaboration occurs through phone, email, and web-based platforms. Standard work hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. The position involves frequent use of computers for documentation, data entry, and communication, as well as regular phone interaction with patients, caregivers, providers, and internal teams. The work setting emphasizes regulatory compliance, patient privacy in accordance with HIPAA, and adherence to good documentation practices while supporting a professional, supportive, and patient-focused culture. Job Type & Location This is a Contract to Hire position based out of Cary, NC. Pay and Benefits The pay range for this position is $40.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cary,NC.

• Drive high-priority initiatives across the business. • Work with leadership to solve business and product challenges. • Build new teams, processes, and capabilities as the company grows. • Lead cross-functional projects from planning through execution. • Research new markets, products, and business opportunities. • Improve how we operate by identifying problems and implementing practical solutions. • Take ownership of projects and deliver meaningful business outcomes.

• Drive high-priority initiatives across the business. • Work with leadership to solve business and product challenges. • Build new teams, processes, and capabilities as the company grows. • Lead cross-functional projects from planning through execution. • Research new markets, products, and business opportunities. • Improve how we operate by identifying problems and implementing practical solutions. • Take ownership of projects and deliver meaningful business outcomes.