• Partner with Tech and Data leaders and internal stakeholders to define and lead implementation of Enterprise’s measurement framework, translating priorities and strategies into clear, people-centered performance measures • Own the development and ongoing refinement of enterprise-level metrics, methodologies, and data collection standards that enable consistent tracking of progress against Enterprise priorities across divisions • Lead prioritization and sequencing of measurement roadmap for data and analytics teams to ensure alignment with organizational goals and efficient use of resources • Engage Enterprise leaders and drive adoption of new measurement practices and processes that align with organization-wide standards • Partner with program, operations, and functional leaders to phase new measurement approaches and metrics into existing dashboards and reporting processes • Partner with Data Governance leaders to define organization-wide terms and measures - clarifying purpose, ownership, and appropriate use consistent with Enterprise's data governance framework • Lead the design and development of data visualization tools and reports that demonstrate progress on Enterprise's strategic priorities, working in partnership with the Business Intelligence team to operationalize • Support data-related organizational change by developing adoption guides, stakeholder communications, and training materials that articulate how measurement supports Enterprise's mission, values, and long-term direction • Lead enterprise-level analysis of performance and impact data to surface insights about what is working, identify evidence for program scaling, provide intelligence to management and executive teams, and contribute to continuous organizational learning • Adhere to Enterprise's data privacy framework and governance standards, perform quality assurance reviews, and maintain thorough project documentation consistent with departmental and regulatory requirements

Role Description Buscamos un(a) asesor estratégico para desarrollar una consultoría estratégica de corto plazo con experiencia en modelos de negocio digitales e innovación, capaz de conectar tecnología, estrategia y crecimiento. La persona asesorará la evaluación estratégica del portafolio de soluciones digitales de Fundación Capital, identificando oportunidades para fortalecer su propuesta de valor, escalabilidad, sostenibilidad y posicionamiento en el mercado. Ubicación: Remoto (preferiblemente América Latina). Tipo de contratación: Consultoría estratégica por un periodo de 3 meses. Propósito de la consultoría: Brindar asesoría estratégica a la Dirección Ejecutiva para fortalecer la evolución del portafolio de soluciones digitales y de la unidad Advanced Digital Services (ADS), aportando una visión independiente sobre: - Modelos de negocio - Propuesta de valor - Segmentos de mercado - Sostenibilidad financiera - Estrategia tecnológica - Capacidades requeridas - Prioridades de inversión Responsabilidades clave: - Liderar una revisión estratégica del portafolio actual de soluciones digitales de Fundación Capital. - Evaluar el posicionamiento, la propuesta de valor y el potencial de crecimiento del portafolio de soluciones digitales, formulando recomendaciones sobre la evolución de productos con base en criterios estratégicos, financieros y de impacto. - Evaluar y fortalecer los modelos de negocio de las soluciones digitales actuales y futuras. - Diseñar estrategias para la comercialización, escalamiento y posicionamiento de las soluciones digitales, identificando oportunidades de nuevos mercados, clientes, alianzas estratégicas y fuentes de ingresos. - Analizar, junto con los equipos técnicos, las principales implicaciones estratégicas de la arquitectura actual, incluyendo riesgos de escalabilidad, dependencias relevantes, sostenibilidad tecnológica y decisiones que requieran validación especializada. - Analizar los costos de desarrollo, mantenimiento y operación de las plataformas, identificando oportunidades de optimización. - Identificar y priorizar oportunidades de incorporación de inteligencia artificial y tecnologías emergentes que puedan fortalecer la propuesta de valor, eficiencia, escalabilidad o sostenibilidad de las soluciones digitales. - Recomendar alianzas tecnológicas estratégicas que aceleren el desarrollo y escalamiento de las soluciones. - Analizar tendencias del mercado tecnológico relevantes para la evolución de Fundación Capital. - Evaluar la estructura, capacidades, procesos y modelo operativo del área. - Proponer recomendaciones para fortalecer la eficiencia, sostenibilidad e innovación de la unidad. Otras tareas: - Participar en espacios de planeación estratégica con la Dirección Ejecutiva. - Facilitar talleres y sesiones de trabajo con equipos multidisciplinarios. - Acompañar procesos de priorización de inversiones en soluciones digitales. - Representar a Fundación Capital en conversaciones con aliados estratégicos cuando sea requerido. Qualifications - Pensamiento estratégico y visión de largo plazo. - Capacidad para conectar tecnología, negocio e impacto social. - Alta capacidad analítica y orientación a resultados. - Excelentes habilidades de comunicación e influencia. Requirements - Experiencia sólida en modelos de negocio digitales, productos tecnológicos, plataformas, SaaS, soluciones B2B/B2G o modelos de negocio basados en tecnología. - Capacidad para evaluar propuesta de valor, segmentos, monetización, unit economics, sostenibilidad financiera y rutas de crecimiento. - Comprensión funcional del ciclo de vida de productos digitales, roadmaps, desarrollo de software, datos, arquitectura tecnológica, ciberseguridad, escalabilidad e integraciones. - Capacidad para conversar y trabajar con equipos técnicos, identificar riesgos estratégicos y formular preguntas relevantes, sin requerir experiencia como desarrollador(a) o arquitecto(a) de software. - Conocimiento de tendencias de inteligencia artificial y capacidad para evaluar casos de uso desde una perspectiva de negocio, impacto, viabilidad y riesgos. - Capacidad para estructurar análisis, facilitar decisiones ejecutivas y construir hojas de ruta estratégicas. - Idiomas: Inglés - Nivel profesional avanzado; Español - Nivel avanzado o nativo. Experience Required - Mínimo 8–10 años de experiencia relevante en estrategia digital, productos digitales, innovación, desarrollo de negocio, crecimiento, consultoría estratégica o liderazgo de unidades tecnológicas. - Experiencia asesorando empresas tecnológicas, startups, scale-ups o unidades digitales de organizaciones complejas. - Experiencia desarrollando, evaluando o transformando modelos de negocio digitales, propuestas de valor, estrategias de crecimiento o portafolios de productos.

Role Description As a Lead Director, Technology Strategy and Program Governance, you will play a critical leadership role in shaping the strategy, governance, and operational excellence of the Third-Party Administrator and Payer Solutions Technology organization. Supporting technology capabilities across Meritain Health, this organization delivers innovative technology solutions that enable growth, operational excellence, and exceptional client experiences. The Lead Director is responsible for aligning technology investments, strategic priorities, and organizational execution to drive business growth, technology transformation, and delivery excellence. This highly visible leader will provide strategic leadership across: - Planning - Portfolio governance - Financial management - Executive communications - Organizational effectiveness This role offers a unique opportunity to partner directly with executive leadership, shape the future of healthcare technology, and drive enterprise-wide impact through strategy, innovation, and operational excellence. This is a United States-based remote position and may be performed from anywhere within the United States. Candidates located in the Eastern time zones, or those able to work primarily within Eastern Time Zone business hours, are preferred. Key Responsibilities - Define and evolve the multi-year technology strategy, executive roadmap, and investment priorities. - Lead the operating rhythm of the technology organization, including strategic planning and leadership team governance. - Oversee technology portfolio governance, capital planning, financial management, and strategic initiatives. - Drive accountability across strategic programs and technology initiatives. - Partner with Engineering, Product, Architecture, Operations, Finance, Human Resources, and business stakeholders. Qualifications - 10+ years of experience in technology strategy, business management, strategic planning, portfolio management, program governance, technology operations, or related leadership roles. - 4+ years of leadership experience within a large, complex organization. - 10+ years of experience partnering with senior executives and influencing decisions across multiple stakeholder groups. - 10+ years of experience leading technology portfolios and strategic initiatives. - 10+ years of experience developing executive-level presentations and strategic narratives. - 5+ years of experience working across technology disciplines including software development and emerging technologies. Preferred Qualifications - Experience within a healthcare, payer, third-party administrator, financial services, or Fortune 100 technology organization. - Experience in technology strategy, management consulting, digital transformation, or business management functions. - Familiarity with healthcare technology trends and emerging technologies impacting healthcare operations. - Experience supporting a Chief Technology Officer or senior technology executive. - Experience governing large-scale transformation programs and executive reporting. Education - Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Pay Range The typical pay range for this role is: $144,200.00 - $288,400.00. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Role Description The Executive Director of CRM Strategy and Resources serves as Hamilton College's campus leader for CRM strategy, architecture, and implementation. This role is responsible for driving the vision, roadmap, and execution of CRM solutions across the institution, with the Advancement division as the primary client. The Executive Director partners closely with Advancement leadership to ensure CRM capabilities align with fundraising and engagement priorities while also leading broader campus CRM initiatives under the direction of LITS. The position combines executive-level strategic thinking with hands-on technical capability, serving as both a strategic partner to institutional leadership and the College's foremost technical authority on CRM and Salesforce platforms. This is a full-time benefited, fixed term position ending June 30, 2031. Essential Job Responsibilities - CRM Strategy and Leadership: - Lead the development and execution of the College's comprehensive CRM strategy, establishing a cohesive institutional roadmap that aligns technology capabilities with strategic goals. - Serve as the campus authority on CRM best practices, emerging trends, and platform capabilities, advising institutional leadership on technology decisions that affect constituent engagement. - Evaluate emerging CRM technologies and recommend solutions for campus-wide needs, including academic advising, communications, enrollment, and other enterprise functions. - Manage (subject to executive approval) the CRM operating and capital budget, develop multi-year investment plans, and lead vendor selection, contract negotiations, renewals, statements of work, and service-level performance for Salesforce, implementation partners, and related platforms. - Lead and align cross-functional CRM teams and partners (up to double digit FTE counts), setting priorities and driving outcomes through executive-level influence without direct supervisory authority. - Advancement CRM Operations (Minimum 50% Commitment): - Serve as the senior CRM strategist and technical authority for the Advancement division, ensuring the Salesforce platform supports fundraising, donor engagement, and constituent relationship management goals. - Apply deep familiarity with Hamilton College's Advancement data structures, giving history, major gift pipeline, event management, and alumni engagement workflows to drive CRM decisions that reflect the institution's operational realities. - Manage and execute CRM implementation projects involving Advancement department team members, with priorities set by Advancement leadership. - Partner with Advancement leadership to align CRM capabilities with campaign objectives, annual fund operations, alumni engagement, and stewardship programs. - Lead and continuously enhance Hamilton's best-in-class community engagement portal, driving adoption, personalization, and seamless user experiences across mobile, desktop, and emerging platforms. - Oversee the strategy and evolution of best-in-class Advancement solutions that directly enable fundraising performance and student career outcomes, ensuring integrated, high-impact experiences across all device channels. - Technical Architecture and Data Integration: - Develop and maintain the institutional CRM architecture, ensuring data integrity, integration, and scalability across platforms. - Lead CRM data integration efforts across campus systems, ensuring seamless information flow between Salesforce and other institutional platforms including the data warehouse and enterprise applications. - Implement and maintain data governance policies and practices specific to CRM systems, ensuring accuracy, accessibility, privacy, and security. - Project Management and Implementation: - Manage the CRM project portfolio, prioritizing initiatives based on strategic importance and ensuring timely, cost-effective delivery. - Direct the planning and execution of Salesforce customizations, configurations, and integrations to meet the specific needs of the College community. - Provide technical leadership and mentorship to staff working within the CRM ecosystem. - Industry Leadership and Institutional Representation: - Represent Hamilton College as a thought leader in the higher education CRM and Salesforce community by attending and presenting at conferences and industry events. - Stay current with Salesforce platform developments, industry best practices, and trends in higher education CRM, bringing insights back to benefit the institution. - Enhance the College's reputation as a leader in institutional technology innovation through external engagement and knowledge sharing. - Campus Leadership: - Serve on LITS and campus leadership groups, including the IT Leadership Council, EIS Team Leaders, and Enterprise Information Committee (EIC). - Collaborate with LITS leadership and other campus stakeholders to align CRM initiatives with the College's broader technology and strategic goals. - In support of the Vice President for Innovation and Information Technology and VP of Advancement, provide executive briefings and decision support to senior staff, Board/committee leadership, and other institutional leaders on CRM performance, analytics, and CRM ROI. Qualifications - Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field required; advanced degree preferred. - 7+ years of progressive experience in CRM strategy, Salesforce architecture, and implementation, required in higher education or nonprofit advancement environments. - Demonstrated experience serving as a strategic advisor to higher education institutions on CRM and/or Salesforce platform strategy, with a track record of translating institutional advancement goals into actionable technology roadmaps. - 5+ years of demonstrated technical and administrative leadership experience with the Ascend Salesforce Advancement CRM application, including in-depth knowledge of its custom objects, data model, configuration options, and customization capabilities. - Experience with data integration, data warehousing, and enterprise systems interoperability. Strongly Preferred Qualifications - Detailed familiarity with Hamilton College's Advancement data and operations, including working knowledge of the College's constituent data structures, giving programs, prospect management practices, alumni engagement initiatives, and reporting workflows. - Established working relationship with KindSight, including experience integrating KindSight wealth screening data and analytics into Advancement CRM workflows and using KindSight insights to support prospect identification, qualification, and portfolio management. - Extended experience with the Ascend Salesforce application at the configuration and customization level, specifically including hands-on work with Ascend custom objects, page layouts, flows, and related data model extensions unique to the platform. - Prior consulting or advisory engagement with Hamilton College or comparable small liberal arts institutions on CRM implementation, strategy, or operations. Knowledge, Skills, & Abilities - Excellent communication and interpersonal skills with the ability to translate technical concepts for non-technical stakeholders and build consensus across divisions. - Strong knowledge of the Salesforce ecosystem, including Education Cloud, Nonprofit Cloud, Marketing Cloud, Experience Cloud, and related platforms. - Strategic mindset with hands-on technical capability in Salesforce development, administration, and data architecture. - Demonstrated success leading cross-functional teams and managing complex technology projects from strategy through execution. - Knowledge of data governance principles and practices. Compensation Range $175,000 - $225,000 per year EEO Policy Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas. Benefits For Benefits Information, please navigate to the following link: Employment - Work at Hamilton - Hamilton College