Job Title: Business Operations Analyst Job Location: Remote  About Us:  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture:  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.  About the Role:   We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.

• Perform data cleansing and validation activities to ensure data accuracy and completeness. • Analyse datasets to identify inconsistencies, duplicates, and data quality gaps. • Support data quality reviews and ongoing data remediation efforts. • Assist with core review and gap analysis activities within the service management platform. • Update and maintain records in ServiceNow (or equivalent system). • Work with stakeholders to improve data standards and governance practices. • Document findings and provide recommendations for data improvements.

• Gather, analyze, and document business and functional requirements for IT systems and process improvements. • Develop professional written products, including process documentation, workflows, training materials, and procedural guides. • Support DoD software development projects and programs through requirements management and stakeholder coordination. • Develop and maintain processes, tools, templates, and performance metrics. • Support Six Sigma process improvement initiatives using the DMAIC methodology. • Support IT initiatives utilizing ServiceNow and related enterprise platforms. • Prepare analysis, reports, and visualizations suitable for executive level and operational audiences.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Working under the supervision of the IT Manager or Director, referring significant problems and issues for management review or approval, a Business Integration Analyst develops or revises technical integration with various platforms external to the core systems at Connection. Works with customers and/or suppliers in support of new or revised systems, API, cXML or EDI integrations, as well as internal customers and stakeholders. Works closely, when necessary, with the applications and platform development teams, product management, and applications support for testing or debugging API processes for both internal and external customers and suppliers. Responsibilities may include understanding and converting business requirements into functional specifications for the development team to develop against. Documenting specifications including quality assurance steps to be followed by the development engineer and QA analyst. EDI integrations require working closely with the external partner to map requirements, identify or create test data and shepherd the integration testing through to production implementation. Responsibilities - Develops or revises technical integration with various platforms external to the core systems at Connection. - Reads and understands business requirements provided and configures the integration platform to support them. - Produces artifacts that support the agile SDLC process: specifications, process maps, mockups and test cases. - Provides root cause analysis of moderate problems and suggests solutions. - Resolves issues or escalates risk to senior analysts and/or management. - Develops solutions based on customer requests for change under the direction of a senior analyst. - Supports the Quality Assurance team as required for unit and/or regression testing. - May work with customers in support of systems integrations. - Notes opportunities for application, platform, and business process improvements for both internal and external customers and communicates them to senior level people. - Performs other duties and special projects as assigned. Qualifications - One or both of the following: - In-depth knowledge of EDI standards (ANSI X12, EDIFACT, XML), experience working with EDI documents (including 810, 850, 855, 856, etc.) and experience mapping, troubleshooting and testing EDI documents with various trading partners. - In-depth knowledge and experience working with APIs (GET, POST, PATCH, DELETE) and comparing JSON output to underlying relational databases. - Ability to present solutions to senior level analysts or managers. - Experience with ERP systems (JDE EnterpriseOne preferred) and integration via API or EDI. - Some knowledge of ITSM Solutions including ServiceNow, Cherwell, Atlassian, etc. - Experience with B2B procurement applications including Ariba, Coupa, Oracle, GHX, etc. - Solid Microsoft Office skills for creating presentations, spreadsheets and other documents. - Some experience in working with business customers as well as application developers. - Understanding of business processes in a distribution business environment. - Working knowledge of software bug tracking / reporting best practices and tools. - Good written and verbal communication skills. - Good organizational skills with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines. - Self-starter with the ability to manage several small projects in parallel. - Adaptable with ability to switch tasks based on shifting priorities. Requirements - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Benefits - Supportive teammates and a rewarding career. - Progressive and competitive compensation, 401k plans, medical insurance, and other benefits. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package that includes vacation, sick time, Wellness and Volunteer Time Off days.