Title: Business Analyst Location: New Castle, Delaware, United States Wilmington, Delaware, United States Full-time regular Client Relationship Management & Service Job Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The Business Analyst provides critical functional and analytical support across requirements gathering, system design, and testing activities. This role partners with business stakeholders and technical teams to translate needs into clear specifications, ensuring high-quality system solutions that meet business goals. The Business Analyst also contributes to documentation, reporting, and continuous improvement of system processes. Key Responsibilities - Gather, analyze, and document business and functional requirements, translating them into detailed system specifications - Collaborate with stakeholders to elicit, validate, and prioritize business needs - Perform system analysis activities in support of project objectives and timelines - Design system functionality, including user interfaces, batch processes, and system interfaces - Develop and maintain documentation for system processes, procedures, and deliverables - Ensure system documentation and updates conform to DHSS, Conduent, and project standards - Create screen prototypes, workflow diagrams, and process flow documentation - Define business rules and develop decision table. - Design, develop, modify, and execute test cases and scenarios; document results - Generate reports to monitor quality, productivity, and operational efficiency - Conduct root cause analysis and assess downstream impacts - Facilitate and lead design discussions with stakeholders - Support user training activities as needed Qualifications - Bachelor's degree or equivalent experience - Minimum of 2 years of experience as a Business Analyst, Systems Analyst, or similar role - Experience developing use cases, process flows, and screen designs - Experience in system testing including test scripts - Understanding of SDLC methodologies - Strong written communication skills across business and technical teams - Proficiency with Microsoft 365 tools Preferred Qualifications - Experience in human services or child support enforcement - Familiarity with Visual Studio, Azure DevOps, or TFS - Working knowledge of SQL Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone. In this role, you can expect the following working conditions: Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders. Working For You Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family''s needs and start on the first day of employment. Retirement Savings: We will support you as you save for your future. Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: - Bring your authentic self to work. - Grow and thrive, both personally and professionally. - Make a difference with our clients, in our communities, and with the millions of people we support. When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $60,638 - $78,750. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Role Description We are seeking a proactive and detail-oriented Business Support Specialist to join our dynamic team. This role is essential in ensuring the smooth operation of client services, human resources, office management, reporting, and administrative support functions. The ideal candidate will excel in multitasking, organization, and fostering positive client and team relationships. Responsibilities - Client Relationship and Compliance: - Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents. - Complete engagement agreements, invoices, and file management to completion. - Obtain post-purchase/service feedback from all clients. - Manage our client’s gifting initiatives. - Oversee Google review management. - Human Resources: - Manage onboarding and induction processes for new hires. - Maintain the leave calendar and public holiday/out-of-office schedules. - Prepare employee files, including compliance checks (BLA, Agent’s Rep). - Implement and roll out new office policies and procedures. - Organize training, wellness, and development programs for all staff. - Office Management: - Oversee the management of our client’s IT systems, laptops, desktops, and phones. - Order stationery and office supplies. - Prepare written administration instructions and procedures as part of the company’s quality system. - Coordinate and organize all our client’s events. - Serve as the primary point of contact for incoming calls via the office number and WhatsApp. - Reporting and Systems Management: - Daily update Insightly, leads lists, and budget spreadsheets. - Attend Monday Morning Advocacy Team Meetings – prepare stock lists, leads list, + EDM mail out. - Monitor and report on the efficiency and productivity of current policies. - Track sales and leads data. - Report on lost business, opportunities, and feedback. - Our Client’s Admin: - Create and close client files. - Prepare weekly EDMs for the database + filter to the team. - Update social media team with client briefs + new clients. - Update and prepare property reports and CMAs. - Manage Buxton Geelong: client leads list, conversions, client invoices + payments + reporting of. - Handle general admin overflow tasks. KPIs - Client Relationship and Compliance: - 100% accuracy in client documentation and compliance tracking. - Completion of post-purchase feedback within 7 days of service. - Increase in Google reviews (minimum 10% growth quarterly). - On-time delivery of client gifts within agreed timelines. - Human Resources: - Completion of onboarding and induction within the first week for all new hires. - 100% compliance in employee files (BLA, Agent’s Rep). - Successful implementation of at least 2 new or updated policies annually. - Quarterly employee wellness activities conducted. - Office Management: - IT issues resolved within 48 hours. - Zero stockouts of essential office supplies. - Completion of all written procedures by agreed deadlines. - At least 3 successful company events organized annually. - 90% call response rate within working hours. - Reporting and Systems Management: - All Insightly and budget updates completed weekly. - 100% attendance at Monday Morning Advocacy Team Meetings with required reports. - Quarterly review and improvement of at least 1 policy or procedure. - Sales and lead data reporting completed by the 5th of each month. - Our Client’s Admin: - Client files created/closed within 48 hours of task assignment. - EDMs sent weekly by scheduled deadlines. - 100% accuracy in property reports and CMAs. - Buxton Geelong invoices processed within 7 days of receipt. Qualifications - Proven experience in business support, office management, or administrative roles. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal skills. - Proficiency in CRM systems (e.g., Insightly) and Microsoft Office Suite. - Ability to manage multiple priorities and meet deadlines. - A proactive, problem-solving mindset with the ability to work independently. Benefits - Flexibility in work hours and location, with a focus on managing energy rather than time. - Access to online learning platforms and a budget for professional development. - A collaborative, no-silos environment, encouraging learning and growth across teams. - A dynamic social culture with team lunches, social events, and opportunities for creative input. - 13th Month Salary.

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Provides expertise in designing and optimizing workflows related to electronic health records (EHR) • Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums • Provides ongoing support addressing issues, and continuously optimizing workflows • Collaborates with internal support teams to resolve challenges • Conducts routine audits to ensure users are provisioned in alignment with Welltower’s segregation of duties and audit compliance • Implements quality assurance processes • Establishes best practices and ensures solution delivery adheres to defined standards • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

• Analyze this and help create innovative, purpose-built technologies and solutions to deliver better health and human services outcomes. • Collaborate with a team of business analysts making client recommendations that can improve business processes. • Translate your client’s business needs from the requirements generated for our technical teams into simpler non-tech language. • Help your team analyze and document systems requirements and business processes. • Build basic conceptual data and process models to quantify the potential impact of changes to the system. • Verify that client requirements are built into the system design by executing and analyzing basic test case scenarios from existing test plans. • Be part of technical reviews and inspections with senior leaders to ensure the final product meets client expectations. • Expand your technical skills in software applications such as Microsoft Excel, SQL or Visio to enhance your expertise in this role.