• Responding to customer enquiries via email, chat, and other digital channels in a professional and timely manner. • Identifying and assessing customers' needs to achieve satisfaction and resolution. • Providing accurate, valid, and complete information by using the right methods and tools. • Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution. • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents. • Assisting with data management and other administrative tasks as part of our digital workflow solutions. • Collaborating with team members and other departments to ensure a seamless service for our clients.

• acts as a dedicated customer champion • build strong relationships with customers • take ownership of customer queries • resolve issues and deliver a positive customer experience • support Account Managers and Service Managers • contribute to delivering world-class customer service • identify opportunities to enhance the customer experience

• Acquire an understanding of the payment processes & Treasury functions • Respond to queries in a timely manner & ensure all items are actioned as expected • Communicate all relevant information to colleagues within the team precisely and correctly • Ensure that all information pertaining to a customer is retained within the pertinent file. • Ensure all tasks are completed daily in a timely and effective manner, escalate outstanding items to management • Provide support to the payments team by contacting global banking partners in relation to incoming and outgoing payment transactions • Authenticate documentation and transaction information • Maintain effective communication between the Treasury department, internal departments and counterparty banks • Ensure that all policies and procedures regarding Anti-Money Laundering, along with, all the Company’s internal controls and policies pertaining to the Money Transfer services are adhered to at all times.

Role Description We are actively seeking a motivated and customer-focused Dutch Speaking Customer Support Agent to join a dynamic and growing team based remotely within Greece. This exciting position offers the perfect opportunity for Dutch-speaking professionals to advance their careers in the Customer Support Services industry while enjoying the unmatched lifestyle that Greece has to offer. - Deliver outstanding customer support to Dutch-speaking clients via telephone, email, and live chat channels in a timely and professional manner. - Handle customer inquiries, complaints, and service requests with empathy, accuracy, and efficiency in accordance with company guidelines. - Accurately document all customer interactions and case resolutions within the customer relationship management (CRM) system. - Identify customer needs proactively and provide tailored solutions to ensure first-contact resolution wherever possible. - Collaborate closely with internal teams, including technical support and back-office departments, to escalate and resolve complex customer issues effectively. - Maintain a thorough and up-to-date knowledge of products, services, policies, and procedures to provide informed and confident customer guidance. - Consistently meet and exceed individual performance targets, including quality scores, customer satisfaction (CSAT) ratings, and response time benchmarks. - Contribute positively to a collaborative team environment by sharing knowledge, best practices, and insights that improve overall Customer Support Services delivery. Qualifications - Native or fluent Dutch language skills, both spoken and written, are essential for this role. - A valid EU passport or EU citizenship is mandatory. - A solid command of English (B2 level or above) for internal communication and training purposes. - Previous experience in Customer Support Services, customer care, or a related client-facing role is highly advantageous. - Strong interpersonal and communication skills with a genuine passion for helping customers and resolving issues efficiently. - Proficiency in using digital tools, CRM platforms, and standard computer applications in a remote working environment. - A reliable internet connection, a suitable home working setup, and the ability to work independently with minimal supervision. Requirements - Competitive Monthly Base Salary of €1,650. - Fully Paid Professional Training to set you up for success in your new role. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security. - Ongoing career development opportunities within the Customer Support Services industry. - A supportive, multicultural, and professionally enriching remote work environment based in Greece. - And Much More... How to Apply Are you ready to launch or elevate your career with one of the most sought-after Dutch-speaking jobs in Greece? Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly.