• Be the friendly, knowledgeable point of contact for Greek-speaking merchants and business owners across chat, email, and phone • Take ownership of customer issues from first contact through to resolution • Help customers understand their accounts, navigate our products, and get real value from the platform • Act as the customer’s advocate internally, working on their behalf with specialist teams across the business • Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon • Share patterns and feedback from customer conversations with the wider team to help us improve

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join the customer support team of Dyson, one of the world's most innovative and iconic names in consumer electronics. This is a fully remote Dutch speaking Customer Experts for Dyson position in Greece, ideal for motivated individuals who are passionate about cutting-edge technology and delivering exceptional customer experiences. Key Responsibilities - Provide expert-level customer support to Dutch-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions. - Handle incoming customer inquiries via telephone, email, and live chat in a professional, timely, and empathetic manner. - Accurately diagnose and troubleshoot product-related technical issues, guiding customers through step-by-step solutions with clarity and confidence. - Process customer requests related to warranties, product returns, replacements, and repairs in accordance with Dyson's policies and consumer electronics industry standards. - Maintain thorough and precise records of all customer interactions within the CRM system, ensuring data integrity and follow-up accuracy. - Proactively identify opportunities to educate customers on product features, usage tips, and maintenance best practices to enhance their overall experience with Dyson technology. - Collaborate with internal teams and escalate complex cases where necessary to ensure swift and satisfactory resolution for every customer. - Consistently meet and exceed key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. - A valid EU passport or the legal right to work within the European Union is mandatory. - A genuine enthusiasm for consumer electronics, technology products, and delivering outstanding customer service experiences. - Previous experience in a customer support, technical support, or client-facing role is advantageous, particularly within the consumer electronics or technology industry. - Strong communication and interpersonal skills with the ability to handle challenging customer scenarios professionally and with empathy. - Good working knowledge of computers, CRM platforms, and digital communication tools; ability to work independently in a remote environment with a reliable internet connection. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training Program to prepare you thoroughly for the Dyson product range and customer service excellence standards. - Comprehensive Health Insurance coverage from your first day. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is effortless and stress-free. - Monthly Performance Bonus rewarding your dedication, results, and contributions to the team. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security beyond the standard employment package. - A fully remote working arrangement within Greece, allowing you to enjoy an outstanding work-life balance. - A dynamic, multicultural, and supportive team environment with genuine career growth opportunities. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully guided recruitment experience.

• Bygga långsiktiga relationer med både nya och befintliga kunder • Följa upp leads och genomföra försäljning • Guidande lantbrukare genom köpprocessen och deras första tid med Nofence • Ge praktisk och teknisk support via telefon, e-post och digitala kanaler • Vara med och bygga upp den svenska organisationen och kundupplevelsen från grunden • Delta vid gårdsbesök, kundträffar och mässor vid utvalda tillfällen

Role Description As a technical senior developer, the candidate will be responsible for driving CRM development initiatives, collaborating with cross-functional teams, and ensuring the platform supports business growth and strategic goals. - Lead end-to-end development and customization of CRM solutions - Translate business requirements into scalable technical solutions - Design and implement workflows, automation, integrations, and custom modules - Ensure data integrity, security, and compliance across CRM systems - Collaborate with stakeholders across Sales, Marketing, Support, and IT - Manage CRM upgrades, migrations, and performance tuning - Mentor and guide a team of CRM developers and analysts - Stay updated with CRM trends, tools, and best practices Company Description