• Provide white-glove technical support to our clients via phone, email, and remote login • Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). • Proactively and consistently communicate with clients and colleagues • Accurately and promptly record all time in our ticketing system • Proactively manage ticket queue • Ensure all ticket notes and statuses are up to date • Troubleshoot client issues and document all steps up through resolution • Effectively multi-task to manage workload • Collaborate on improvement of operational effectiveness • Document, take ownership of, and escalate issues • Meet individual and team KPI targets • Maintain flexibility with respect to work schedule and responsibilities

• Review healthcare policy (Medicaid manuals, fee schedules, CCI, OIG Alerts, LCAs/LCDs, NCDs, Medicare manuals, etc.) for coding and billing guidelines that you will interpret and use data validation to ensure the policy and specs align. • Work with the concept creation team who create billing edits that provide clients with monetary savings and promote coding accuracy, to ensure accuracy and provide feedback on their edits. • Ensure that the structural design follows the policy intent by using data analysis. • Build unit tests to verify the functionality of the edits • Apply revenue cycle, coding, and billing expertise to interpret policy based on correct coding, billing, and auditing guidelines • Provide in-depth research on regulations and support edits with official documents • Validate if edits are working as intended and support decisions with validation data • Maintain current industry knowledge of claim edit references including, but not limited to: AMA, CMS, NCCI • Collaborate with the Content, Engineering & Data teams to develop, adjust, and validate edits • Provide subject matter expertise on several professional claims top error areas in coding and billing across multiple specialties • Independently meet weekly productivity and quality goals • Be a self-starter and remain driven while independently working remotely.

• Elicit, analyze, document, and validate functional and non-functional requirements • Perform gap analysis and issue analysis to identify business needs and improvement opportunities • Translate and simplify business requirements into clear technical specifications • Design, document, and maintain business and system processes • Identify and design business and/or system improvement opportunities • Assist in the development of business cases for strategic initiatives • Plan, coordinate, and monitor project deliverables • Manage small to mid-sized projects and/or project tasks • Ensure technology solutions meet company standards and user requirements • Serve as liaison between business units and technical teams • Facilitate communication between business stakeholders and technical resources

• Responsible for the design, development, documentation, analysis, creation, testing or modification of computer systems or programs for the P&W Engine Health Management Services (EHM). • Provide direct support to the P&W Proprietary software web based ADEM (Advanced Diagnostics and Engine Monitoring) and background ADEM software applications. • Work in the P&W Engine Services Commercial Aftermarket organization as part of the Engine Diagnostics Engine Health Management and Data Services team. • Responsible for supporting the Commercial Engines Aftermarket Team. • Work Coordination with Server Developers and Database Managers for troubleshooting where necessary. • Generate reports to allow P&W Management to understand the engines performance across the globe. • Responsible for Large Scale Data Processing, manually or automatically.