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A Leader in Managed IT, Multi-Cloud and Cybersecurity Services for the Global Financial Services Industry
Analyst, Enterprise Service Desk
Location
United States
Posted
99 days ago
Salary
0
Seniority
Senior
Job Description
Analyst, Enterprise Service Desk
Abacus Group
• Provide white-glove technical support to our clients via phone, email, and remote login • Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). • Proactively and consistently communicate with clients and colleagues • Accurately and promptly record all time in our ticketing system • Proactively manage ticket queue • Ensure all ticket notes and statuses are up to date • Troubleshoot client issues and document all steps up through resolution • Effectively multi-task to manage workload • Collaborate on improvement of operational effectiveness • Document, take ownership of, and escalate issues • Meet individual and team KPI targets • Maintain flexibility with respect to work schedule and responsibilities
Job Requirements
- High school diploma or equivalent required.
- 5+ years of experience in a related field.
- A degree or some college a plus.
- Technical licenses or training a plus.
- Ability to work 9am-6pm EST Monday-Friday shift
Benefits
- Exposure to a diverse array of technologies.
- Internal opportunities for career advancement.
- Part of a team of experienced technicians that aim to deliver exceptional service
- Competitive compensation.
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
- Opportunities to further technical education through online courses and internal career pathing
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