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Abacus Group logo
Abacus Group

A Leader in Managed IT, Multi-Cloud and Cybersecurity Services for the Global Financial Services Industry

Analyst, Enterprise Service Desk

AnalystAnalystOtherRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

99 days ago

Salary

0

Seniority

Senior

High School5 yrs expEnglish

Job Description

Analyst, Enterprise Service Desk

Abacus Group

• Provide white-glove technical support to our clients via phone, email, and remote login • Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). • Proactively and consistently communicate with clients and colleagues • Accurately and promptly record all time in our ticketing system • Proactively manage ticket queue • Ensure all ticket notes and statuses are up to date • Troubleshoot client issues and document all steps up through resolution • Effectively multi-task to manage workload • Collaborate on improvement of operational effectiveness • Document, take ownership of, and escalate issues • Meet individual and team KPI targets • Maintain flexibility with respect to work schedule and responsibilities

Job Requirements

  • High school diploma or equivalent required.
  • 5+ years of experience in a related field.
  • A degree or some college a plus.
  • Technical licenses or training a plus.
  • Ability to work 9am-6pm EST Monday-Friday shift

Benefits

  • Exposure to a diverse array of technologies.
  • Internal opportunities for career advancement.
  • Part of a team of experienced technicians that aim to deliver exceptional service
  • Competitive compensation.
  • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
  • Opportunities to further technical education through online courses and internal career pathing

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