Role Description GDIT supports the NASA Shared Services Center (NSSC) located at Stennis Space Center in southern Mississippi. The NSSC mission is to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services. GDIT has an opportunity at the NSSC for a Junior ServiceNow Developer to contribute to our success in providing IT development services to the NSSC and NASA. The Junior ServiceNow Software Developer roles and responsibilities include: - Recommending best solutions to automate existing and new functionality based on ServiceNow offered applications and modules. - Activation and configuration of ServiceNow applications to meet business needs. - Development of workflows and scripts to personalize existing ServiceNow applications. - Development of ServiceNow custom applications from inception to completion to automate and improve processes. - Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes. - Assisting in the identification of best practices for development of new and existing ServiceNow applications. - Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms. - Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. - Evaluating interface between hardware and software, operational requirements, and characteristics of overall system. - Documents testing and maintenance of system corrections. Qualifications - Bachelor's degree in computer science or related field. - One year of software development experience. Requirements - ServiceNow Platform, Software Development, Software Systems. - US Citizenship Required: Yes. Preferred Qualifications - ServiceNow Certified System Administrator certification. - Experience with development of ServiceNow workflows, client, and server-side scripting. - Experience with ServiceNow modules to include but not limited to IT Service Management, HR Service Delivery, IT Financial Management, IT Business Management, Software Asset Management. - Web service and database experience is a plus. Benefits - 401K with company match. - Comprehensive health and wellness packages. - Internal mobility team dedicated to helping you own your career. - Professional growth opportunities including paid education and certifications. - Cutting-edge technology you can learn from. - Rest and recharge with paid vacation and holidays. The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours 40 Travel Required None Telecommuting Options Remote Work Location Any Location / Remote Total Rewards at GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Role Description - Platform Strategy & Ownership: - Own and govern the ServiceNow platform, including all instances, integrations, and development activities. - Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities. - Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI. - Drive consolidation, standardization, and scalability across the platform ecosystem. - Transformation & Innovation: - Lead digital transformation initiatives, including: - Self-service capabilities - Workflow automation - User experience enhancements - Enterprise system integrations - Champion continuous improvement and innovation across the platform. - Delivery & Execution: - Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance. - Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies. - Manage product backlog and prioritize initiatives to meet business needs. - Governance, Risk & Compliance: - Establish and enforce platform governance, security policies, and standards. - Ensure data integrity, platform stability, and compliance with regulatory and security requirements. - Oversee platform upgrades, patching, and integrations to maintain system health and reliability. - Team Leadership: - Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors. - Foster a culture of accountability, collaboration, innovation, and continuous improvement. - Drive adoption of platform capabilities and support organizational change management. - Oversee support operations, including queue management, prioritization, and escalation handling. Qualifications - Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience. - 8+ years of experience in enterprise platform ownership, preferably ServiceNow. - Proven experience leading Agile development teams and managing product backlogs. - Strong knowledge of software development lifecycle (SDLC) and governance processes. - Experience with system implementation and organizational change management. - Solid understanding of IT service management (ITSM) practices. - Excellent analytical, problem-solving, and decision-making skills. - Strong written and verbal communication skills with the ability to influence stakeholders at all levels. - Ability to collaborate effectively across business, IT, and executive leadership teams. Requirements - No travel is expected for this position. - Working with various external vendors, Internal Business team, Procurement and Legal teams. Benefits - This position offers a comprehensive benefits package including: - Medical, dental, and vision insurance - A 401(k) with company match - Paid time off - Parental leave - Potential for performance-based bonuses depending on company and individual performance - Annual Rate: $147,000.00 - $246,000.00

• Design and develop custom ServiceNow applications using App Engine Studio and/or traditional scoped application development • Build solutions beyond out-of-the-box functionality, including custom modules, data models, platform extensions, and service portal widgets • Experience in standing up and customizing a Service Portal • Clone, extend, and customize existing ServiceNow modules to meet customer-specific requirements • Develop workflows, automation, and integrations with external systems (REST/SOAP APIs, third-party platforms) • Write, test, and debug ServiceNow scripts (Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Fix Scripts) • Develop custom UI components (UI Pages, UI Actions, Service Portal elements) • Ensure solutions are scalable, maintainable, and aligned with ServiceNow best practices • Analyze requirements and translate them into technical solutions • Collaborate with developers and team members within an Agile/DevSecOps environment • Work independently on development tasks and progress assigned work items through completion • Maintain knowledge of ServiceNow data structures (tables, dictionary, relationships, CMDB) • Configure and utilize MID Server for integrations and data movement • Implement role-based access controls (RBAC) and platform security configurations

Role Description MetaPhase is seeking a ServiceNow Technical Architect with a minimum of fifteen (15) years of overall IT experience with a current CTA certification to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging ServiceNow. You will be stepping into a growing team where you can leverage your expertise in ServiceNow to deliver on existing engagements and to play a role in standing up our corporate ServiceNow Business Practice. As a technical leader, you will establish yourself as a Subject Matter Expert and liaison among clients (current and future), business partners, technical resources, and project stakeholders, and serve as lead and mentor for team members. The ServiceNow Technical Architect will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. The ServiceNow Technical Architect will provide technical expertise on a range of ServiceNow efforts, from ongoing projects to enterprise business transformation planning and implementation efforts. In transformation efforts, you will work with project teams to understand our clients' business transformation objectives, translate client needs into specific technical requirements, and define a ServiceNow solution to meet those requirements. You will be client-facing, collaborating with team members to develop and implement these requirements through ServiceNow - making ServiceNow architectural decisions, setting technical standards, matching solutions to business problems and helping our clients get the most from their ServiceNow investment. This role requires one to serve as the architect and lead developer and support several engagements at any given time. What You Will Be Doing: - Attend senior management-level and stakeholder meetings to obtain business requirements, offer solutions, and serve as an expert on ServiceNow tool capabilities. - Lead technical team discussions around ServiceNow solution design, and architecture on larger development efforts such as integrations or new module implementations or customizations. - Specifically ITSM and CSM. - Provide and ensure adherence to development guidelines as it relates to security, performance, re-usability, scalability and stability, code reviews, API usage. - Collaborate with teams and clients to develop and maintain technical roadmap for ServiceNow platform that aligns with customer transformation objectives and balances technical and business needs. - Lead Technical aspects of ServiceNow implementation projects and provide advanced technical support in ServiceNow tool configuration and custom development. - Design, Development, and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, scripting languages (JavaScript, GlideScript), reporting, data imports, custom scripting, integrations (REST APIs, Integration Hub, MID Server) and third-party software integrations. - Experience enabling or supporting AI architecture and technical roadmap for the ServiceNow platform. - Designing enterprise solutions leveraging Now Assist, AI Control Tower, Agentic AI, AI Agents, and Generative AI capabilities. - Establishing governance, security, compliance, and AI best practices. - Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications. - Support business capture efforts across multiple federal markets by serving as the ServiceNow SME and contributing to proposals/responses, marketing materials, case studies, and participating in presentations and/or challenges. - Contribute to MetaPhase's ServiceNow service line by maintaining ServiceNow sandbox environments, working with other team members to develop/configure modules and applications for training or demo purposes, test upgrades/updates and new features. - Serve as a lead and mentor for team members supporting ServiceNow projects and looking to grow their ServiceNow skills; and support recruiting team when interviewing ServiceNow resources. Qualifications - 15+ years of overall IT experience. - 10+ years of experience as a ServiceNow Enterprise Architect and/or ServiceNow Developer. - Experience solutioning, designing, and implementing ServiceNow Cloud Platform solutions integrating with other Cloud Applications and Data Sources. - Experience building scoped applications using ServiceNow Tools and Technology. - Strong written and verbal communication skills with demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions. - Hold ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), at least two Certified Implementation Specialist (CIS) certifications, Certified Technical Architect (CTA) preferred. - Experience supporting federal clients is required. Requirements - Minimum Bachelor's degree in Information Technology, Business or related field. - This position requires the ability to gain a Public Trust clearance. US Citizenship is required. NO exceptions. Benefits - Generous PTO. - Federal holidays. - Parental leave. - Comprehensive health coverage (medical, dental, vision, life, and disability). - 401(k) with company match. - FSA/HSA options. - Commuter benefits. - And much more.