• Serve as primary administrator for LTG HR systems, including ADP, LMS platforms and related HR technology solutions • Provide day-to-day system administration and support, including: • HR systems administration and coordination (including ADP and future HR technology platforms) • LMS administration, user management and learning compliance support • Workflow configuration, maintenance and optimisation • User access, security management and role based permissions • System troubleshooting and issue resolution, partnering with vendors where required • Lead system enhancements, upgrades, testing and optimisation initiatives • Support implementation of new HR technology capabilities, functionality and process improvements • Maintain system governance standards, documentation and change controls • Partner with HR stakeholders to identify opportunities to improve user experience, automation and operational efficiency through technology • Support system adoption, user guidance and continuous improvement activities across the HR function • Deliver standardised monthly, quarterly and annual reporting packages to support workforce planning, strategic decision-making, audits and compliance reporting, including: • Headcount, attrition, hiring and workforce composition • Financial, regional and country specific reporting • Create, maintain and continuously enhance interactive dashboards, KPI reporting and workforce analytics tools for HR and business stakeholders • Analyse workforce trends and people metrics, identifying risks, opportunities and actionable insights to support HR and business decision making • Translate complex people data into actionable insights and executive summaries to support strategic decision making • Deliver custom reporting requests while driving standardised metrics, reporting methodologies and consistent workforce definitions across the organisation • Automate recurring reporting workflows to optimise efficiency and reduce manual data manipulation • Establish robust data validation and quality control processes to ensure accurate, reliable and timely reporting • Monitor, audit and validate HR data to maintain the integrity, accuracy and consistency of workforce information across HR systems and reporting platforms • Establish and maintain workforce data standards, definitions and governance controls to support consistent reporting, compliance and decision-making across LTG • Partner with HR Operations, Payroll and HR Advisory teams to embed effective data management practices, ensuring adherence to approved processes, controls and standard operating procedures • Conduct routine validation, reconciliation and quality assurance activities to maintain trusted workforce data for reporting, analytics, compliance and executive decision making • Identify data quality risks, process gaps and governance issues, recommending and implementing improvements to strengthen workforce data integrity • Serve as primary administrator and operational owner for LTG's Learning Management System (LMS) and associated learning technologies • Administer and maintain LMS functionality, including: • User provisioning and access management • Training assignment and completion tracking • Learning catalogue administration • Course configuration and maintenance • Reporting and analytics • System permissions and security management • Monitor, track and report on mandatory and compliance learning activity, escalating risks and supporting completion initiatives where required • Support organisational learning, talent and people initiatives through effective use of LMS functionality, reporting and tracking mechanisms • Maintain and continuously improve HR process documentation, Standard Operating Procedures (SOPs), governance materials and process controls. • Support process governance, standardisation and operational consistency across LTG HR activities. • Identify, recommend and support implementation of process improvements, automation opportunities and scalable ways of working. • Coordinate cross functional HR activities requiring systems, reporting, workflow or process governance support. • Support delivery of annual HR programmes through administration, reporting, tracking and system enablement, including: • Performance management cycles • Engagement surveys and follow up reporting • Workforce planning activities • Annual people cycle processes • Provide reporting frameworks, programme tracking, governance reporting and system optimisation support for HR initiatives and people programmes. • Partner with external vendors and internal stakeholders to support system updates, functionality enhancements, training and user adoption. • Partner with HR stakeholders to ensure timely, effective and consistent delivery of HR programmes, reporting requirements and process improvements. • Partner with the International Payroll Lead to support payroll governance, reporting, controls and process improvement activities • Support payroll governance and operational delivery through effective coordination with internal stakeholders, payroll vendors and regional payroll resources • Support third party payroll operations through: • Vendor coordination and issue resolution • Payroll related reporting, controls and data validation • Payroll change tracking and process support • Assist with payroll audits, reconciliations and compliance requirements • Provide payroll reporting and workforce data support to enable accurate and timely payroll processing • Maintain payroll related process documentation, governance materials and operational controls • Support continuous improvement initiatives relating to payroll processes, reporting and operational effectiveness • Support benefits administration through HR systems, reporting, data validation and operational controls • Maintain benefits related data integrity through: • System updates and data validation • Reporting and reconciliation activities • Audit and governance controls • Support annual enrolment and benefits related system processes, ensuring accurate data and reporting outputs, particularly for US Open enrolment • Assist with benefits audits, compliance reporting and operational governance requirements. • Provide reporting, analytics and workforce data support to enable effective benefits administration and decision-making. • Investigate and resolve benefits-related system, reporting and data issues, escalating complex administration matters to the appropriate HR stakeholders. • Identify opportunities to improve benefits related processes, reporting accuracy and operational efficiency

• Partner with organizational leadership to align human resources strategy with business objectives • Serve as trusted advisors, building deep relationships across all levels of the organization from employees to leadership • Serve as an additional resource for a Human Resources team and/or serve as a department of one • Provide operations for a client organization and/or implements Human Resource programs and their associated processes • Maintains subject matter expertise in all operational and tactical areas of HR including, but not limited to, employment law, FLSA classifications, leave management, HR technology, benefits management, and compensation

• Represent CARD in a professional, loyal, and ethical manner • Follow and support adherence to all rules and regulations in accordance with CARD’s policies and procedures • Collaboration and participation in HR initiatives, meetings, trainings and work products • Help to research and comply with federal, state, and local employment laws and regulations • Responsible for background screening and onboarding compliance for new employees within assigned area; able to cover other areas and act as backup when needed • Conduct initial orientation to newly hired employees and follow up with outstanding items • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification • Auditing I-9 exception reporting and notify HR Manager of noncompliant I-9s following escalation procedures • Responsible for accurate communication to the Business Partners regarding specified clearances, certification, and credentialing • Maintains and processes all Unemployment Notices in a timely and efficient manner • Monitor assigned email inbox and respond to inquiries in a timely manner • Maintain high level of confidentiality with company and employee documents • Attend and participate in meetings as required • Reporting, research, audits and other administrative tasks for the department, as assigned • Perform other duties as assigned

• Perform a variety of specialized, complex activities in the coordination of Human Resources (HR) for a large department. • Plan, coordinate, and participate in HR related programs and activities. • Investigate, document, and resolve HR problems and issues. • Serve as a primary contact for routine HR-related inquiries from managers and staff. • Review all personnel forms for completeness, accuracy, timing, and conformity to budget and policy guidelines.