• Responsible for the coordination of services for members who meet established criteria, with an emphasis on education/self-management and promoting quality care and cost-effective outcomes • Use a collaborative process to assess Member needs, review options for services and resources, develop and implement a plan of care, coordinate resources, monitor progress, evaluate Member status, discharge Members, and fully document the individualized member care management process and outcome • Address medical, psychosocial, clinical needs, and behavioral health needs including members with mental health and substance use disorder needs • Provide counseling and referrals to community/local/state programs; collaborate with caregivers, providers, community agencies, behavioral health, and other resources to coordinate care to achieve member’s optimal health status • Responsible for the management and oversight of a caseload of moderate - high risk Members with complex medical/behavioral /psychosocial needs

• Develop integrated project/program plans • Lead cross-functional teams to deliver milestones • Monitor performance against plan • Partner with PMO leadership and business leaders • Conduct post-launch reviews and lessons learned • Accountable for driving the delivery of projects • Coordinate with enabling teams to meet compliance, validation, and operational readiness requirements • Leverage and govern common toolchains for planning, tracking, and reporting • Identify resource needs and collaborate with functional leaders

• Develop, implement, and maintain the contractor Quality Control Plan (QCP) • Identify performance deficiencies and initiate Corrective Action Reports (CARs — Levels I–IV) • Conduct inspections and audits of contract performance • Serve as quality control liaison between contractor and Government COR • Develop key control procedures included in the QCP • Ensure all contractor personnel comply with PWS standards and applicable regulations • Submit quality control updates in monthly Contract Performance Reports

• Lead consultative intro calls (inbound) with parents and students to understand their goals, explain the admissions process, and recommend the right Inspira programs and packages based on their needs • Own the relationship with prospective students and families from first touch through enrollment by building trust, offering guidance, and ensuring a smooth and positive experience throughout their journey • Follow up strategically and consistently to stay connected with prospects, anticipate questions or concerns, and help them confidently decide to partner with Inspira • Experiment and innovate—test new scripts, refine messaging, and explore creative follow-up strategies to maximize conversion rates and continuously improve the enrollment experience • Close deals across a range of programs and services, meeting or exceeding monthly and quarterly sales goals • Collaborate cross-functionally with the marketing, counseling, and finance teams to ensure seamless handoffs, strong alignment, and an exceptional customer experience • Stay informed on competitor offerings and market trends; provide real-time feedback to founders and leadership to shape product, pricing, and go-to-market strategy • Leverage HubSpot CRM to manage the full sales cycle—tracking leads, logging communications, creating email templates, forecasting revenue, and maintaining data integrity across all stages • Forecast enrollments accurately by managing deal stages, values, and close dates in HubSpot • Support onboarding and customer success for newly enrolled students to ensure a strong start and high satisfaction