• Own the customer success experience relationship with customers at various stages of their lifecycle post-close. • Manage the relationship with key, strategic, enterprise accounts. • Engage with Product and Engineering teams to incorporate and prioritize customer feedback. • Collaborate with operational leaders to maximize customer results and reduce client escalations. • Develop account plans for customers with customer-specific goals. • Work in partnership with marketing to identify and amplify the narrative of customer success stories. • Own the onboarding project schedules, including requirements analysis and priority negotiation. • Manage cross-functional team meetings with customers and internal teams with a high level of detail, effective communication, and analytical skills.

• Lead, develop, and monitor team performance. • Provide structured feedback and continuous follow-up. • Identify technical and behavioral gaps. • Build individual and team development plans. • Develop new leaders within the operation. • Foster a high-performance, collaborative, and accountable environment. • Structure and optimize internal processes. • Ensure operational efficiency and scalability of the area. • Map bottlenecks, propose improvements, and monitor their implementation. • Develop documentation, workflows, training, and best practices. • Ensure compliance with SLAs and departmental KPIs. • Define, track, and analyze operational metrics. • Ensure productivity, quality, and efficiency of customer service. • Promote data-driven continuous improvement. • Manage productive capacity and intelligent demand allocation. • Work closely with the team and operations. • Step into operational tasks when necessary. • Serve as a reference for professionalism, commitment, and execution. • Lead by example, not just by delegation. • Be present for the team's day-to-day challenges. • Report results, risks, and opportunities to the executive team. • Anticipate issues before they impact operations. • Present action plans and structured solutions. • Lead continuous improvement projects and the evolution of the function.

• Organizar e gerenciar o fluxo de demandas do projeto: passar tarefa, receber entrega, cobrar prazo e destravar bloqueio. • Coordenar o time e os fornecedores (copy, design, tráfego, edição, infra/dev), mantendo todo mundo alinhado e produzindo. • Priorizar entregas com base no que move resultado, e proteger o cronograma dos lançamentos. • Garantir que a estrutura necessária pra cada oferta esteja pronta e no ar (página, checkout, área de membros, tracking, entrega) acionando quem faz e conferindo que ficou de pé. • Antecipar gargalo: enxergar o que vai travar antes de travar e resolver. • Reportar status da operação de forma clara pra liderança.

Role Description The Partner Success Manager plays a pivotal role in the success of our Channel Partner Program and in delivering value to members of Buyers Edge Platform. This role is essential to achieving company-wide goals, and leadership will look to this position to help drive growth and strategic execution. We are seeking a high-performing, organized, and driven professional to bring structure and innovation to our partner operations. You’ll be empowered to lead with autonomy — taking the reins to improve process, build relationships, and create scalable success. Experience managing to KPIs and performance metrics is essential. We are unable to offer work sponsorship for this role. Your Impact - Serve as the key point of contact between Buyers Edge Platform and Channel Partners - Develop, service, and grow strategic relationships with Channel Partners - Represent the company professionally and consistently to partners and stakeholders - Clearly communicate product and service offerings to Channel Partners - Build and automate repeatable processes that support scalable, profitable partnerships - Measure and monitor Channel Partner performance and program results - Provide monthly reporting on activity, pipeline, and key opportunities - Host regular calls to discuss results, share best practices, and align on initiatives - Identify new opportunities and expand existing partner engagements - Create and execute plans to grow market share through channel activities - Collaborate closely with VPs on market-specific challenges, activities, and opportunities - Maintain documentation of enablement materials and sales presentations - Utilize Salesforce extensively for tracking, reporting, and communication - Build and deepen relationships with Channel Partners by understanding their business needs and providing exceptional support - Conduct regular meetings and calls to maintain strong communication and address feedback - Serve as the internal advocate for Channel Partners across the Buyers Edge Platform organization - Proactively anticipate partner needs and resolve issues with thoughtful, action-oriented solutions - Identify and pursue opportunities for upselling and value expansion within the partner ecosystem Qualifications - 2+ years of Account Management or Sales Management experience, including remote or inside sales - Demonstrated leadership skills and ability to work independently in a fast-paced environment - Strong communication, customer service, and relationship management skills - Proficiency with Microsoft Excel, Word, and PowerPoint - Proven ability to manage and report using dashboards and performance metrics - Highly organized, detail-oriented, and efficient in managing multiple priorities - Tech-savvy with the ability to learn and apply new tools and technologies - Passionate about the mission and values of Buyers Edge Platform - Comfortable adapting to change and shifting priorities - Strong critical thinking and problem-solving skills - Experience with Salesforce preferred - Restaurant or foodservice industry experience a plus - Willingness to travel as needed - Eagerness to learn, be coached, and continuously improve - Hands-on mentality with a bias for action and accountability Benefits - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. Company Description Buyers Edge Platform is a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions—including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management—Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.