• Own and execute the long-term ServiceTitan roadmap across all locations • Design scalable system architecture to support acquisitions and expansion • Evaluate and implement additional ServiceTitan products and integrations • Lead change management and system adoption initiatives • Establish documentation standards and SOP governance • Manage and develop ServiceTitan Administrators • Align pricebook configuration with commission structures and pay plans • Ensure booking rules, capacity, and availability logic support business strategy • Drive efficiencies across booking, dispatch, install, sales, and invoicing • Identify automation opportunities to reduce manual work • Conduct frequent audits of adoption and system configurations • Ensure workflows support both revenue growth and operational excellence • Ensure data accuracy across all business units and locations • Partner with Business Intelligence to leverage system data for strategic decisions • Align system reporting structure with executive and operational needs • Support compensation modeling and commission impact analysis • Serve as first-line helpdesk support for ServiceTitan-related tickets • Assist with onboarding and offboarding processes • Coordinate with vendors and senior IT on advanced escalations • Provide training and guidance to employees • Ensure compliance with security protocols and IT policies

• Responsible for the coordination of services for members who meet established criteria, with an emphasis on education/self-management and promoting quality care and cost-effective outcomes • Use a collaborative process to assess Member needs, review options for services and resources, develop and implement a plan of care, coordinate resources, monitor progress, evaluate Member status, discharge Members, and fully document the individualized member care management process and outcome • Address medical, psychosocial, clinical needs, and behavioral health needs including members with mental health and substance use disorder needs • Provide counseling and referrals to community/local/state programs; collaborate with caregivers, providers, community agencies, behavioral health, and other resources to coordinate care to achieve member’s optimal health status • Responsible for the management and oversight of a caseload of moderate - high risk Members with complex medical/behavioral /psychosocial needs

• Develop integrated project/program plans • Lead cross-functional teams to deliver milestones • Monitor performance against plan • Partner with PMO leadership and business leaders • Conduct post-launch reviews and lessons learned • Accountable for driving the delivery of projects • Coordinate with enabling teams to meet compliance, validation, and operational readiness requirements • Leverage and govern common toolchains for planning, tracking, and reporting • Identify resource needs and collaborate with functional leaders

• Develop, implement, and maintain the contractor Quality Control Plan (QCP) • Identify performance deficiencies and initiate Corrective Action Reports (CARs — Levels I–IV) • Conduct inspections and audits of contract performance • Serve as quality control liaison between contractor and Government COR • Develop key control procedures included in the QCP • Ensure all contractor personnel comply with PWS standards and applicable regulations • Submit quality control updates in monthly Contract Performance Reports