Accenture logo
Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteMid LevelTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

4 days ago

Salary

0

Seniority

Mid Level

Job Description

Application Support Engineer

Accenture

Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. As an Application Support Engineer, a typical day involves: - Actively monitoring and investigating issues across various components of essential business systems. - Proactively identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. - Engaging continuously with system performance and user feedback to maintain service quality and reliability. - Contributing to the overall efficiency of business processes. Qualifications - 15 years full-time education. Requirements - Minimum 3 years of experience in SAP for Retail. - Proficiency in SAP for Retail. - Strong troubleshooting and problem-solving abilities within complex software environments. - Experience in analyzing system logs and identifying root causes of application issues. - Ability to work with multiple business system components and understand their interdependencies. - Effective communication skills to interact with technical teams and business users. - Familiarity with incident management and ticketing systems to track and resolve issues efficiently. Benefits - No location constraints. Roles & Responsibilities - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business disruption. - Document and communicate findings and solutions clearly to stakeholders and team members. - Assist in the continuous improvement of support processes and tools to enhance service delivery. - Provide guidance and support to junior team members to foster knowledge sharing and skill development.

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