Role Description This is a remote position. The Virtual Assistant is critical for keeping the agency's administrative functions running smoothly, handling scheduling, communication, data entry, and general office tasks from a virtual environment. This role ensures that client care plans are implemented effectively, caregiver schedules are maintained, and clients receive a seamless, person-centered care experience. Key Responsibilities - Answer and route incoming calls, emails, and messages from clients, families, and referral sources - Schedule and confirm caregiver visits, client appointments, and staff meetings - Enter and maintain accurate client and staff data in the agency's EHR and scheduling systems - Assist with preparation of billing documentation, prior authorization requests, and payer communications - Draft and distribute internal communications, memos, meeting agendas, and follow-up correspondence - Maintain organized digital filing systems for client records, personnel files, and agency documents - Monitor and respond to agency voicemails, inboxes, and online inquiry forms in a timely manner - Support the recruitment process by posting job listings, screening applicants, and scheduling interviews - Assist with onboarding documentation and compliance tracking for new hires - Complete special projects and administrative tasks as assigned by the Administrator or Care Coordinator - Conduct client intake assessments and develop individualized care plans in collaboration with the clinical team - Schedule and coordinate caregiver assignments to ensure consistent, appropriate client-caregiver matching - Serve as the primary point of contact for clients, families, referral sources, and managed care organizations - Monitor client satisfaction and follow up proactively after service initiation and changes - Coordinate with the RN Director on clinical concerns, care plan updates, and supervisor visits - Process authorizations, service orders, and prior approvals from payers and managed care organizations - Maintain accurate and up-to-date records in the agency's EHR and scheduling systems - Resolve scheduling conflicts, caregiver call-outs, and client service gaps promptly - Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians - Track key metrics including missed visits, hospitalizations, and care plan compliance Qualifications - 1+ years of experience in home health coordination, case management, or a clinical role - Strong organizational and multitasking skills with attention to detail - Excellent verbal and written communication skills - Experience with scheduling software and EHR systems

• Supports the Operations Manager in driving key operational initiatives that enhance the efficiency and scalability of RLS Legal Services. • Focuses on two core areas: managing the transition of Ryan clients to RLS Legal Services Agreements and supporting the intake of legal cases into Lead Docket and Filevine. • Helps maintain and improve digital workflows that leverage Smartsheet, Property Point, Salesforce, Lead Docket, and Filevine. • Collaborates with tax consultants, attorneys, and the RLS India team to ensure accurate data management and seamless case processing.

• Supports the Operations Manager in driving key operational initiatives that enhance the efficiency and scalability of RLS Legal Services • Focuses on managing the transition of Ryan clients to RLS Legal Services Agreements • Supports the intake of legal cases into Lead Docket and Filevine • Helps maintain and improve digital workflows that leverage Smartsheet, Property Point, Salesforce, Lead Docket, and Filevine • Collaborates with tax consultants, attorneys, and the RLS India team to ensure accurate data management and seamless case processing

• Manage the full cycle of case support: client interaction, information gathering, drafting, and follow-up. • Manage calendars and schedule appointments. • Conduct legal research to support ongoing cases. • Draft legal documents including motions and case-related documentation. • Conduct outbound calls for follow-ups, updates, and clarifications. • Handle inbound calls from clients, often involving sensitive or emotional situations. • Support attorneys by taking ownership of delegated tasks within cases. • Perform general administrative tasks tied to case management. • Coordinate meetings and follow-ups with clients and attorneys. • Gather and organize client-provided information for case preparation. • Act as a key point of contact between clients and the legal team. • Guide clients through sensitive processes and extract necessary information.