• The National Field Director will be responsible for leading the Thought Leader Liaison (TLL) team. • The National Field Director will build the franchise’s medical education strategy, including oversight of the promotional speaker bureau. • The Field Director will co-lead Key Opinion Leader engagement by developing and maintaining relationships with current and future thought leaders. • This includes Physicians, Advanced Practice Providers, and Biologic Coordinators. • Furthermore, the TLL Field Director will play a heavy influence role in developing effective medical education content and insights planning in partnership with the Brand Marketing teams. • Hire, lead and develop Thought Leader Liaisons • Establish the metrics and objectives for the TLL teams. • Drive the Key Opinion Leader (KOL) Engagement Plan Strategy and Execution • Provide oversight and communication of speaker bureau performance metrics. • Provide oversight of processes for selection, training, and compliance requirements for National Faculty speakers. • Partner with brand marketing to build informative content for promotional speaker bureau across both TREMFYA and ICOTYDE, and in partnership with the Rheumatology TLL team as appropriate • Identify Dermatology insights from key opinion leaders to inform Dermatology marketing strategy Across both TREMFYA and ICOTYDE • Build an advisory board plan to identify local market insights to inform local market strategies across both TREMFYA & ICOTYDE • Partner with SLD (Sales Learning & Development) to build and manage new hire onboarding program. • Partner with Marketing Operations to lead all aspects of the operational execution for the promotional speaker bureau. • Explore and implement program formats and delivery options to enhance educational reach. • Demonstrate collaborative and effective co-leadership in partnering with the West TLL Director and in close partnership with the Rheum TLL Director • Maintain complete understanding of ACCME/HCC/Pharma Guidelines • Ensure strict adherence to the legal and regulatory guidelines for medical education. • Strong understanding of FDA, OIG, and J&J policies relating to medical education. • Operating expenses oversight and management

• Provides leadership for the development and delivery of National University’s externally facing research, evaluation, and advisory services • Responsible for growing and sustaining a portfolio of client engagements • Collaborates with partners to understand needs and shape appropriate research, evaluation, or advisory solutions • Develops scopes of work, proposals, and engagement strategies • Ensures high-quality, timely delivery of work products • Coordinates internal contributors and external partners to achieve project goals • Builds and maintains strong relationships with external clients and community partners • Contributes to the growth and sustainability of the professional services portfolio

• lead and develop the SMS support team • provide direct leadership, coaching, and performance management for SMS support staff • build team structure, career paths, and capacity plans to support current and future client growth • foster a culture of ownership, accountability, and continuous improvement • manage hiring, onboarding, and retention for the SMS support function • own the SMS support operation • define and enforce SLAs, escalation frameworks, and incident response protocols for SMS clients • monitor and drive performance against key metrics including CSAT, FCR, time-to-resolution, and ticket volume trends • maintain visibility into ticket queue health, backlog, and emerging patterns across the team • lead major incident and problem management processes, ensuring timely resolution and post-incident review • drive client satisfaction and retention • serve as the senior escalation point for complex or high-stakes client issues • partner with Client Success to ensure continuity of the client relationship through support touchpoints • use support data and client feedback to identify recurring pain points and advocate for product or process fixes • represent the client voice in cross-functional conversations with Product and Engineering • partner cross-functionally collaborate with the Implementation team to ensure smooth transitions from go-live into steady-state support • work with Product on release readiness — ensuring the support team is informed, trained, and prepared ahead of launches • partner with Sales to support pre-sales conversations where implementation or support complexity is a factor • align with peer leaders across GLM/SLM, CSuite, and GivingData support functions to share best practices and maintain organizational consistency • build for scale develop and maintain internal knowledge management systems, escalation playbooks, and training resources • identify and implement tooling, automation, or AI-assisted workflows to improve team efficiency and client experience • establish reporting cadences and dashboards that provide leadership with clear visibility into support health

• Own Integrated Demand Strategy: Develop and execute global or regional integrated campaigns aligned to company priorities including AI, agentic AI, cloud, and industry solutions • Drive Pipeline and Revenue Impact: Own pipeline targets and marketing-sourced and influenced revenue • Lead Integrated Campaign Execution: Orchestrate campaigns across Digital, Field marketing, Content, Lifecycle and nurture programs • Build Scalable Campaign Frameworks: Develop repeatable, scalable frameworks for regional and field teams • AI & Agentic AI Leadership: Lead demand programs for AI and agentic AI solutions • Cross-Functional Leadership: Partner with product marketing, sales, brand & creative, and marketing operations • Data-Driven Optimization: Track and optimize performance across pipeline generation, conversion rates, ROI & campaign efficiency