• Manage, perform, coordinate, and/or monitor Steam Power site activities • Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation • Respond to requests for emergency repairs and services to troublesome equipment • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites • Write technical reports, order materials, secure quotations, prepare job status reports, and manage expense sheets • Supervise critical tasks when performed by third parties • Prepare timely technical reports for customer records and future reference • Ensure all parts needed for the job are shipped to the site • Perform aftermarket upgrades at the site level

• Provide Privileged Access Management (CyberArk, and HashiCorp) engineering and vaulting support • Collaborate with teams globally to resolve issues and drive projects • Own the design and implementation of existing or new technologies • Provide technical guidance to staff • Manage continuous process improvement based on customer feedback • Support reliable production environments, including participating in an on-call rotation • Design, prototype and implement features and tools • Lead and execute large-scale projects • Evaluate project tradeoffs and propose solutions • Collaborate with internal teams, customers, and external stakeholders to design solutions

• Evaluate and review all prior authorization requests and render coverage determinations based on clinical criteria and plan design • Collaborate with the technicians and prior authorization team members to process referrals • Maintain professional and technical knowledge of drug and disease states for the Specialty and Non-Specialty Pharmacy programs • Provide on-call after hours availability for urgent Prior Authorization requests

• Assess and research vehicle values using multiple valuation methods • Review and analyze documents from internal and external sources related to the vehicle assessment process • Adhere to and maintain departmental standards and/or KPIs • Provide superior customer service to policyholders and ensure timely and fair claim settlements • Other duties as required