Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past
Healthcare Contact Center Agent
Location
Tennessee
Posted
3 days ago
Salary
$29.1K - $41.6K / year
Seniority
Mid Level
Job Description
Healthcare Contact Center Agent
Gainwell Technologies
• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved • Adhere to the client’s SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Job Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
Travel Booking Support Representative
HopesglobalgetawaysHopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Description Help Bring Vacation Plans to Life. Our expanding remote team is looking for organized, customer-focused individuals who enjoy assisting others and managing important details. As a Travel Booking Support Representative, you'll play a key role in helping clients navigate the reservation process, coordinating travel arrangements, and ensuring every booking is handled with care and accuracy. This opportunity is perfect for individuals who enjoy communication, problem-solving, and working in a flexible environment where helping clients achieve their travel goals is the priority. - Assist clients with travel reservations, booking requests, and trip-related inquiries - Research vacation packages, accommodations, transportation, cruises, and activities - Help match travelers with options that align with their interests and preferences - Coordinate booking details and support the development of travel itineraries - Provide confirmations, travel schedules, and important trip information - Assist with reservation updates, itinerary changes, and special travel requests - Review booking information to ensure accuracy and completeness - Monitor active reservations and follow up on outstanding items when needed - Maintain organized client records using company systems and digital platforms - Participate in ongoing training, supplier education, and team development programs Qualifications - Strong written and verbal communication skills - Excellent customer service and relationship-building abilities - Highly organized with strong attention to detail - Ability to prioritize tasks and manage multiple responsibilities - Comfortable working with online platforms and technology tools - Professional and solution-oriented mindset - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote position - Flexible scheduling options - Comprehensive training provided - Ongoing mentorship and professional support - Advancement opportunities for motivated team members - Performance-based incentives and recognition - Travel-related discounts and industry perks - Collaborative and encouraging team culture - Access to continuous learning resources
• Inbound first-level support for existing customers • Technical customer support for TV, phone and internet issues • Needs-based product advice and contract optimization • Sales approach in every call
Registered Nurse, Weekender, PT
Advocate Aurora HealthWe help people live well. We’re proud to be part of Advocate Health.
• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices • Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care • Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes • Upholds and promotes a culture of safety • Continuously evaluates patient, team, and unit outcomes, taking action as needed • Administers medications, treatments, and therapies safely and according to clinical protocols and procedures • Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation • Pursues professional development, completes required education, and maintains certifications • Maintains accurate, timely EHR documentation
Role Description Este es un puesto de trabajo remoto. ¿Tienes experiencia atendiendo llamadas y te consideras una persona detallista y con buen trato al cliente? ¿Te interesa formar parte de un equipo operativo con impacto directo en el servicio al cliente? ¡Si tu respuesta es SÍ, esta oferta es para ti! :) Objetivo del puesto: - Brindar atención telefónica eficiente a los usuarios que solicitan taxis. - Registrar correctamente los datos en el sistema. - Resolver las dudas operativas de los conductores para garantizar un servicio fluido. Tus tareas principales: - Atender llamadas entrantes de usuarios que requieren servicio de taxi. - Registrar las solicitudes en el sistema de forma clara y sin errores. - Brindar apoyo telefónico a los conductores sobre consultas del servicio. - Coordinar con el equipo interno para resolver incidencias. - Mantener comunicación amable y profesional con usuarios y compañeros. IMPORTANTE: - Modalidad: Freelance / Prestación de servicios - Jornada: Part Time (6 horas diarias) - Inicio de jornada: A convenir - Remuneración: 415 € Qualifications - 1 año de experiencia como teleoperador/a o telefonista - Inglés B2 - Nivel intermedio en herramientas informáticas - Excel básico (registro, seguimiento, control de datos) Requirements - Atención al detalle y registro preciso - Trato amable y comunicación efectiva - Responsabilidad y puntualidad - Gestión del tiempo Benefits - Trabaja desde cualquier parte de Latinoamérica y desde la comodidad de tu hogar - Trabaja para empresas ubicadas en Europa - Te invitamos a ingresar en nuestro portal de empleo, donde podrás encontrar todas nuestras ofertas disponibles. Te dejamos nuestro link, ¡visítanos!


