AnswersNow

• Own and evolve the architecture of our core platform: React frontend, Node.js/Express APIs, Postgres, and AWS ECS infrastructure • Drive our JavaScript → TypeScript migration, establishing patterns, tooling, and standards the team can follow • Design and extend our ETL pipeline and config-driven AI integration framework, enabling engineers to ship AI-powered features faster and more reliably • Lead technical design reviews, create architecture decision records (ADRs), and ensure engineering decisions are documented and defensible • Identify and resolve systemic technical debt — not just flagging it, but owning the plan to address it • Define and execute the technical strategy for integrating ML/AI models into our core platform, ensuring scalability, performance, and reliability. • Mentor engineers across all levels — pair, review, coach, and grow the team's collective capability • Establish and maintain engineering standards: code quality, testing practices, observability, on-call runbooks, and incident response • Serve as a technical resource and thought partner for product, clinical, and business stakeholders • Help define the engineering hiring bar and participate in the interview process • Partner with engineering leadership and product to scope, sequence, and de-risk large technical initiatives • Lead by example on production support — define runbooks, own post-mortems, and drive systemic fixes from incidents • Work across UI, API, DB, and infrastructure layers with genuine depth in at least two

• Directly manage the contractor data analyst and future analysts as the team scales • Set clear expectations, provide regular feedback, and create development paths for data team members • Hire and onboard analysts as the function grows, defining the skills and standards the team will be held to • Partner with engineering, product, and clinical leadership to ensure the data team is aligned to business priorities • Own the Mode-to-QuickSight migration timeline and delivery — in partnership with the BI Engineer who owns the technical layer • Lead the Mode audit: document what exists, assess what's actively used and trusted, and drive rationalization decisions with stakeholders • Oversee the five-domain dashboard buildout from requirements through delivery, ensuring dashboards are accurate, adopted, and maintained • Drive consistency in reporting: ensure every dashboard and report reflects aligned metric definitions across teams • Own the data definitions process: facilitate cross-functional working sessions to establish and document agreed definitions for core metrics • Translate business questions into reporting requirements that the BI Engineer and analysts can execute against • Serve as the bridge between business stakeholders who need answers and the data team that builds the infrastructure to surface them • Maintain a living data dictionary and ensure definitions are accessible, versioned, and enforced in reporting • Perform or oversee ad hoc analysis to answer urgent business questions when the analyst team is at capacity • Review and validate analyst work product before it goes to stakeholders, maintaining a high bar for accuracy and clarity • Partner with the BI Engineer on data model design decisions that affect reporting quality and consistency

• Define and document system architecture for critical services. • Evaluate tools and technologies to meet scaling needs. • Create blueprints and diagrams that bring clarity to complex systems. • Provide technical leadership across product and engineering.

• Drive High-Velocity Outbound Outreach: Execute high-volume inbound/outbound call, SMS, and email cadences through Aircall to immediately qualify inquiring families, capture database profile details, and aggressively minimize speed-to-lead times. • Convert Leads to Scheduled Assessments: Own top-of-funnel conversion metrics by actively nurturing inquiring families through the CRM pipeline, overcoming hesitations, and successfully booking their initial clinical orientations and assessments. • Deliver Consultative Benefits Pitching: Review insurance eligibility and clearly articulate complex ABA benefits to families, translating financial and technical jargon into a clear value proposition that drives immediate commitment. • Navigate Friction & Secure Prior Authorizations: Move families flawlessly through the intake workflow by uploading medical records, verifying diagnostic criteria, and securing initial insurance assessment authorizations to eliminate process delays.

• Own the strategy, performance, and scalability of the end-to-end revenue cycle, including authorizations, claims management, denial prevention, payment posting, and A/R operations. • Own key RCM performance metrics including net collection rate, denial rate, clean claim rate, cash collections, and days in A/R. • Lead initiatives to improve revenue capture, reduce reimbursement leakage, and optimize financial outcomes. • Collaborate with Product and Engineering teams to automate workflows, improve system integrations, and enhance operational efficiency. • Collaborate with Clinical Operations and Credentialing teams to ensure payer readiness, enrollment accuracy, and operational alignment. • Develop executive dashboards and reporting that provide visibility into financial and operational performance. • Contribute to organizational planning by forecasting operational needs and identifying opportunities for scalable growth. • Lead root-cause investigations into revenue cycle challenges and implement sustainable corrective actions. • Build, mentor, and develop a high-performing revenue cycle organization focused on accountability, continuous improvement, and collaboration. • Partner with executive leadership to establish and execute the long-term revenue cycle strategy supporting company growth objectives.

• Own forecasting strategy for clinical capacity by translating Marketing and Partnerships demand projections into BCBA headcount • Lead workforce planning and staffing models to ensure the right clinician capacity is in place to support assessments, client pairing, and ongoing service delivery • Oversee Forecasting and Scheduling Analysts responsible for assessment scheduling and BCBA-to-client matching, ensuring coverage, efficiency, and strong operational execution • Partner cross-functionally with Marketing, Partnerships, Clinical, and Operations leaders to align demand forecasts, capacity plans, and scheduling priorities with growth targets • Build reporting, processes, and planning rigor to improve forecast accuracy, optimize utilization, and proactively identify capacity risks, gaps, and scaling needs

• Lead all front-end operations, including registration, benefits verification, medical documentation, and prior authorization • Analyze root causes of rejections and edits to implement corrective actions and minimize denials • Monitor key performance indicators (KPIs) such as clean claim rates, insurance verification accuracy, and charge lag • Provide regular executive-level updates on credentialing performance, priorities, and operational risks • Hire, train, and manage staff productivity, providing coaching to ensure compliance with HIPAA and payer policies • Collaborate with clinical, back-end RCM, and billing teams to improve cash flow and revenue acceleration • Develop SOPs and implement new IT systems to improve process efficiency

Head of Finance Location Remote Employment Type Full time Location Type Remote Department Ops & Admin OverviewApplication Head of Finance Remote, Anywhere in the US About the Role The Head of Finance is a key member of the executive leadership team, reporting to the CEO and partnering closely with the Board and cross-functional leaders. This role will own and evolve the company’s financial strategy, build scalable infrastructure, and provide clear, data-driven insights to guide decision-making in a complex, high-growth environment. About AnswersNow AnswersNow is a high-growth, venture-backed digital health company delivering personalized, virtual autism care to families across the U.S. Through our proprietary platform, we provide faster access to care, improved clinical outcomes, and a more convenient experience for families—while building a differentiated model powered by technology and data. We are at a pivotal stage of growth, expanding nationally and investing in the financial and operational infrastructure needed to scale effectively and support future strategic opportunities. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Job Details - Fully remote – work from anywhere in the U.S. - W2 Full-Time Job Requirements - 10+ years of progressive finance leadership experience - Background in venture-backed, private equity, or high-growth environments preferred - Experience with fundraising, investor relations, and board engagement - Strong technical foundation in accounting, financial reporting, and internal controls - CPA, CFA, or MBA preferred Who You Are - Strategic, hands-on finance leader who thrives in high-growth, venture-backed environments - Deep expertise in financial modeling, unit economics, and capital strategy - Proven experience building and scaling finance functions, systems, and teams - Strong understanding of complex business models; healthcare or payer experience is a plus - Clear and effective communicator, able to translate complex financial data into actionable insights - Builder mindset with the ability to operate both strategically and tactically in a fast-paced environment What You’ll Do - Lead company-wide financial strategy, including long-range planning, capital allocation, and investment prioritization - Serve as a trusted advisor to the CEO and leadership team on growth, performance, and strategic decisions - Own forecasting, budgeting, and financial planning, translating insights into clear recommendations and actions - Build and scale financial infrastructure, including FP&A, accounting oversight, systems, and internal controls - Oversee revenue cycle financial performance and unit economics, partnering cross-functionally to drive improvements - Lead board and investor engagement, including reporting, storytelling, and fundraising support - Ensure strong financial operations, including cash management, audits, compliance, and external partnerships - Evaluate and support strategic initiatives, including new markets, partnerships, and M&A opportunities - Own end-to-end payroll operations-ensuring full compliance with federal, state, and local payroll tax regulations, while partnering with HR on employee lifecycle input What we Offer - $225,000- $275,000 annual salary - Medical, Dental, and Vision - Meaningful investment in the company via stock options - Generous time-off - Flexible hours with an async-friendly team culture

• Lead company-wide financial strategy, including long-range planning, capital allocation, and investment prioritization • Serve as a trusted advisor to the CEO and leadership team on growth, performance, and strategic decisions • Own forecasting, budgeting, and financial planning, translating insights into clear recommendations and actions • Build and scale financial infrastructure, including FP&A, accounting oversight, systems, and internal controls • Oversee revenue cycle financial performance and unit economics, partnering cross-functionally to drive improvements • Lead board and investor engagement, including reporting, storytelling, and fundraising support • Ensure strong financial operations, including cash management, audits, compliance, and external partnerships • Evaluate and support strategic initiatives, including new markets, partnerships, and M&A opportunities • Own end-to-end payroll operations-ensuring full compliance with federal, state, and local payroll tax regulations, while partnering with HR on employee lifecycle input

• Oversee end-to-end revenue operations including claims submission, payment posting, denials, and collections. • Own and optimize end-to-end RCM workflows, which includes several integrated external vendors, ensuring data accuracy, process efficiency, and high collection performance. • Manage the patient billing process and ensure a clear, transparent, and family-friendly billing experience. • Analyze data to uncover operational issues (e.g., coding errors, payer lag) and drive corrective action with Candid and internal partners in Clinical Operations. • Report RCM performance and insights to Finance and executive leadership. • Lead and mentor a small team focused on billing, collections, and denial management.