• Lead high-impact onboarding to ensure rapid activation and early business wins • Drive adoption of Suzy’s AI-powered SaaS platform and embed it into customer workflows • Own customer outcomes and retention across a ~$5M book of business • Develop success plans aligned to executive KPIs and business objectives • Proactively identify churn risk and implement mitigation strategies • Own and close first-term renewals, partnering with Sales as appropriate • Surface and qualify expansion opportunities for the Commercial team • Deliver executive-level business reviews demonstrating measurable ROI • Leverage CSM automation workflows and scalable processes to efficiently manage and grow your portfolio • Partner cross-functionally with Sales, Product, and Support to optimize the customer lifecycle

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting About the Role We’re looking for a highly analytical, technically strong Senior Credit Manager to join our U.S. team. In this role, you will help drive a step-change in how we measure, test and understand the performance of our U.S. loans business. You’ll work horizontally across Credit, Data Science, Product, Engineering and Capital Markets to ensure we are making statistically sound, customer-friendly and commercially intelligent decisions. This is a high-impact, high-autonomy role . You will own core analytical infrastructure that underpins how we improve credit strategy, evaluate tradeoffs, and scale profitably. The role is ideal for someone who thrives in ambiguity, is comfortable going deep into technical detail, and can translate rigorous analysis into decisions that move the business. What you’ll be doing 1) Own our Testing Ecosystem (Experimentation + Statistical Rigor) Own the end-to-end testing ecosystem for credit and product decisions including experimentation design, implementation standards, and result interpretation Ensure we are collecting the right data , in the right structure, to answer high-priority questions Establish statistically sound testing practices across teams Develop repeatable frameworks for evaluating tradeoffs between conversion, risk, yield, and customer outcomes Partner with Product/Engineering to ensure experimentation tools and logging support robust measurement (not fragile analyses after the fact) 2) Build Best-in-Class Monitoring & Analytics Suite (Performance + Economics) Build and own a cohesive monitoring and analytics suite that provides a nuanced, end-to-end view of the business Ensure we have clear visibility into credit performance, unit economics, funnel & underwriting performance Develop tooling that lets us diagnose issues early and confidently Create a “single source of truth” performance narrative that can be relied on by senior leadership for decision making 3) Drive Portfolio Valuation & Forecasting (Decision Support Across the Business) Help build and continuously improve our approach to portfolio valuation, performance forecasting, and expectation-setting Produce credible valuations / forward-looking performance views that inform: Credit strategy and policy changes Capital markets funding conversations Growth scaling decisions Product prioritisation and roadmap tradeoffs Ensure valuation approaches are grounded in high-quality assumptions, are transparent, and are calibrated to observed performance Build clear frameworks for answering: what is the portfolio worth, how does it change under different strategy choices, and where are we taking risk? 4) Be Hands-On With Data & Influence Decision Making Be comfortable being hands-on with data : drive your own analysis, build models/tools where needed, and turn analysis into crisp recommendations (SQL required; Python strongly preferred) Communicate complex insights clearly to technical and non-technical stakeholders Operate with an ownership mindset: identify the biggest analytical blind spots and drive improvements proactively (not only when asked) What we’re looking for Essential skills Strong hands-on analytics ability — comfortable pulling data yourself and using it to drive decisions ( strong SQL & Python required ) Deep understanding of experimentation, measurement, and statistical inference (power, significance, bias, causality, segmentation, guardrails) Strong understanding of credit performance and unit economics in lending Experience building monitoring / performance reporting and diagnosing portfolio performance changes Strong commercial judgment: can balance customer outcomes and business profitability; comfortable with ambiguity and tradeoffs Strong stakeholder management and communication — able to influence cross-functionally and up to senior leadership Ownership mindset and high standards for analytical quality and integrity Desirable Experience in U.S. personal loans, ideally in FinTech Familiarity with underwriting strategy, risk models, and credit policy design Experience partnering with Capital Markets / finance stakeholders on valuation, forecast, or funding decisions Experience working with data engineering / analytics engineering teams (dbt, warehouse structures, instrumentation) Familiarity with fairness/fair lending concepts and monitoring frameworks Experience implementing AI tools to power business monitoring Life at Lendable The opportunity to scale up one of the world’s most successful fintech companies . Best-in-class compensation , including equity. You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London Check out our blog !

The role / impact As an Enterprise Partner Success Manager, you will be the driving force behind the growth and digital evolution of our largest accounting and bookkeeping partners. You will take ownership of existing relationships, acting as a strategic advisor to help these firms deploy business plans, embrace cloud practice strategies, and identify new opportunities for activation and expansion. Your success is measured by the tangible impact you have on our partners' revenue and their ability to scale. By delivering thought leadership and consistent education, you ensure Xero is the platform of choice, ultimately empowering a community of small businesses to thrive through better technology and deeper insights. The team / how they connect You will join a focused, results-driven team that thrives on collaboration and building long-term value. We work closely with Senior Account Managers and cross-functional community teams to execute regional growth strategies and ensure our partners feel supported at every stage of their journey. The team is currently working on / Initially, you will focus on Managing and growing existing enterprise partner relationships through our win, love, grow model to hit monthly revenue and activation targets. Executing outbound sales motions and virtual meetings to drive subscription utilization and identify cross-sell opportunities. Building and presenting quarterly business reviews to ensure partners are capturing the full value of the Xero platform. Using Salesforce and modern sales enablement tools to track KPIs, manage your territory, and maintain a clear view of your pipeline. Where and how you can work This role offers a hybrid working environment where you can balance your time between our collaborative office spaces and working from home. As this is a relationship-driven role, you should expect to travel within your allocated territory up to 25% of the time to meet with partners and attend industry events. Here are some of the things we are looking for You bring a natural talent for building mutually beneficial partnerships and creating quick, strong rapport with diverse stakeholders. A results-focused approach is part of your DNA, helping you thrive when working autonomously to meet clear performance metrics. You have a background in consultative selling or relationship management, ideally with experience influencing partner vertical channels. Navigating complex partner needs comes easily to you, and you are proactive in identifying ways to help them grow. You possess outstanding communication and presentation skills, with the ability to educate others on the benefits of cloud technology. Your curiosity and growth mindset allow you to learn quickly and adapt your strategy in a fast-paced, evolving market. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

• Manage existing customer relationships by guiding successful execution of data services and advertising campaigns. • Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams. • Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions. • Communicate with clients, including weekly status calls and occasional travel (primarily to NYC). • Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships. • Oversee sales revenue targets in partnership with the Account Executive. • Collaborate on account planning to identify new data‑driven sales opportunities. • Complete standard contracts, renewals, and service agreements. • Provide regular updates on projects to Sales Leadership. • Partner with the Service Delivery team to scope project requirements and delivery methods. • Work with Pricing to determine project costs and obtain quotes. • Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution. • Stay informed on industry trends by engaging with newsletters, trade publications, and other sources. • Build relationships across all clients, prospects, and internal departments.