• Reach out to international vendor base to obtain initial costs for new product concepts. • Quote larger, multi-style projects, ensuring all specific customer requirements and compliance standards are factored into the pricing. • Build and analyze initial Profit & Loss (P&L) models to determine gross margin viability for proposed projects. • Negotiate preliminary pricing to ensure target margins are achievable before presenting to internal teams. • Ask strategic, qualifying questions to new and existing factories to assess their capabilities, capacity, minimum order quantities (MOQs), and lead times. • Maintain clear, daily communication with overseas factories, successfully navigating time zone differences and cultural nuances. • Manage the request, tracking, and follow-up of initial development samples. • Ensure factories understand design intent and technical specifications so that first-round samples are accurate and delivered on time. • Flag any potential production or cost issues identified during the sampling phase. • Assist with the development of initial timeline and action (T&A) calendars for new projects, mapping out milestones from sample development through final production. • Communicate clearly and proactively with Sales and Product Development teams, presenting achievable timelines, finalized P&Ls, and margin expectations.

• Deliver an outstanding end-to-end customer experience by managing enquiries, quotations, orders, product recommendations, customer communications, returns, warranty claims, and ongoing relationship management. • Manage the complete procurement and order lifecycle, including preparing quotations, processing customer and supplier purchase orders, confirming pricing and product availability, coordinating custom branding requirements, monitoring production schedules, managing backorders, and ensuring accurate and timely order fulfilment. • Build and maintain strong relationships with customers, suppliers, freight providers, and key stakeholders while providing proactive communication, managing expectations, resolving issues efficiently, and ensuring customers are regularly updated throughout the ordering process. • Coordinate freight bookings, warehouse dispatches, delivery schedules, shipment tracking, split deliveries, replacement products, and freight-related issue resolution to ensure successful and on-time delivery. • Confidently utilise Xero to process sales orders, customer invoices, supplier purchase orders, maintain customer and supplier records, verify invoice accuracy, organise operational financial documentation, and prepare information for the external bookkeeper. • Manage customer procurement portals, supplier ordering platforms, CRM systems, B2B ordering platforms, product catalogues, operational documentation, and other cloud-based business systems while quickly adapting to new software and customer requirements. • Provide operational support to the Managing Director by coordinating daily priorities, preparing business documentation and reports, supporting customer and supplier meetings, assisting with projects, tenders, and implementing operational improvements that enhance business efficiency. • Conduct supplier and product research, coordinate stock requirements, support marketing initiatives, assist with system implementations, complete administrative tasks, and undertake additional operational responsibilities that contribute to the continued growth of the business. • Maintain exceptional attention to detail across quotations, purchase orders, invoices, freight bookings, branding specifications, product information, customer records, communications, and operational documentation to minimise errors and protect the company's reputation. • Prioritise competing workloads, manage multiple customer accounts and suppliers simultaneously, consistently meet deadlines, and take ownership of tasks from commencement through to completion. • Communicate professionally and proactively by responding promptly to enquiries, providing regular updates, escalating issues appropriately, following through on commitments, and ensuring customers never feel overlooked. • Demonstrate accountability by identifying solutions, resolving problems proactively, learning from mistakes, continuously improving processes, and maintaining the highest standards of professionalism and customer service.

• Lead the end-to-end marketing development of critical product categories within our Truck Accessories business • Focus on creating robust category strategies and roadmaps • Launch new innovative products that address consumer needs and drive business growth • Transform insights into actionable strategies • Develop robust product roadmaps, crafting business cases, project scoping, and making trade-off decisions • Leverage sound, fact-based analysis and compelling storytelling that resonates with internal stakeholders • Take ownership of ongoing portfolio management as it relates to assigned products • Transform consumer learnings and insights into new product concepts • Deliver sound engineering requirements, ensuring solutions are aligned with consumer expectations • Drive innovation acceleration through effective engagement with advanced development on key innovation spaces • Enable cross-functional collaboration to deliver product innovations that meet consumer needs

• Develop tracks and provide analysis of procurement data and packages to provide recommendations to improve quality, schedule and efficiencies. • Collect procurement requirements from the government Requiring Technical Authority (RTA) to be used in acquisition plans and to determine resources and track procurement packages. • Preparation of the technical data package (TDP) for each procurement requirement identified. • Establishes and maintains electronic and/or hardcopy data library of documents and work order files for documents received for processing. • Ensures organizational adherence to FAR/DFARS/NMCARS to include NSWC Crane Acquisition Quality Assurance Guide. • Provides recommendations concerning policies and procedures to ensure adherence to the Regulations and Directives for both FAR and Non-FAR based requirements. • Liaison between resource sponsors, program/project managers, their staff and the US Navy contracting department.