• Screen organ offers from the OPTN contractor in accordance with Transplant Center protocols and workflows. • Effectively communicate with Transplant Center teams, OPO staff, recipients, operating room (OR) teams, and internal TransMedics teams. • Maintain knowledge of, understand, and adhere to OPTN policies. • Ensure seamless coordination of donor assessment from clinical review through surgeon and recipient communication to transplantation. • Collaborate with the TransMedics Logistics team. • Consult with TransMedics Clinical Leadership as appropriate. • Complete accurate pre- and post-transplant documentation in the Transplant Center EMR and OPTN systems. • Participate in a minimum of eight 24-hour on-call shifts per month (including holidays and weekends), based on staffing and business needs. • Schedule time off with appropriate advance notice in coordination with the manager. • Demonstrate excellent customer service, multitasking, and communication skills. • Participate in quality improvement initiatives and team projects as assigned. • Attend team meetings outside of scheduled call hours as necessary. • Perform other duties and responsibilities as assigned.

• Serve as a lead or supporting advisor on healthcare client engagements spanning emergency management, business continuity, clinical and facilities services interruption management, and disaster recovery. • Plan and deliver projects aligned with Wakefield Brunswick’s integrated healthcare resiliency methodology and professional standards. • Conduct healthcare-specific risk assessments, business impact analyses, and exercises with a strong emphasis on education, clinical relevance, and knowledge transfer. • Support the development, validation, and implementation of emergency operations and continuity plans that directly enable clinical services, patient safety, and operational recovery. • Design and facilitate discussion-based and operations-based exercises consistent with industry standards and WB best practices. • Apply acute care clinical experience to ensure resilience strategies are practical, actionable, and aligned with real-world clinical workflows. • Translate resilience concepts into language and tools that resonate with clinicians, nursing leadership, and interdisciplinary care teams. • Support clinical leaders in identifying essential functions, resource dependencies, and recovery priorities during disruptive events. • Contribute to the evolution of WB’s healthcare resiliency products and services, ensuring offerings remain current, relevant, and competitive. • Promote quality improvement through sound data practices, process refinement, and integration of new tools and systems. • Share emerging trends, best practices, and lessons learned with the WB team and clients. • Contribute to publications, case studies, and thought leadership that demonstrate the impact of WB’s work. • Collaborate across internal teams and external partners to strengthen client relationships and support organizational growth.

• Investigating and analyzing cases of suspected fraud affecting Veriff’s customers. • Monitoring, inspecting, and validating fraud strategy outcomes to ensure they meet compliance standards. • Developing new countermeasures and strategies to address emerging fraud patterns while minimizing false positives and negatives. • Collaborating with internal and external stakeholders to communicate findings, propose improvements, and ensure product readiness. • Evaluating risk scenarios, identifying system vulnerabilities, and suggesting corrective actions to prevent fraud. • Working cross-functionally to improve fraud detection processes and enhance the overall quality of our fraud products.

• Support CCM patient enrollment and onboarding activities. • Verify eligibility based on Evergreen and payer program guidelines. • Ensure patient consent documentation is completed prior to outreach. • Proactively maintain patient engagement regularly. • Identify inactive or non-engaged patients and escalate appropriately. • Conduct text & telephonic outreach to enrolled CCM patients weekly. • Achieve required engagement time standards aligned with Medicare CCM billing requirements. • Support achievement of required engagement time for billing compliance. • Reinforce provider-directed care plans during patient interactions. • Identify barriers to adherence including medication access, transportation, or social needs. • Document patient interactions accurately within the CCM patient management platform and EHR systems. • Track engagement time consistent with Medicare CCM billing requirements. • Maintain audit-ready documentation standards. • Ensure HIPAA and PHI compliance. • Facilitate patient access to their referring provider and clinical staff. • Support care transitions following hospitalizations or ED visits. • Coordinate referrals and follow-up appointments. • Escalate symptom concerns or medication issues to licensed clinical staff. • Utilize CCM platform and EHR systems daily. • Manage patient messaging workflows. • Collaborate with remote clinical and operational teams.