• Managing product, pricing, and availability updates across multiple systems • Maintaining accurate product content, descriptions, meeting points, and inclusions • Coordinating new product launches, updates, activations, and removals • Investigating pricing discrepancies and resolving operational issues • Partnering with internal teams to troubleshoot technical and supplier-related challenges • Building strong relationships with Tour Operator partners through regular communication • Maintaining supplier accounts, CRM records, commissions, and contact information • Supporting compliance efforts, insurance tracking, and payment reconciliations • Preparing operational reports and identifying process improvement opportunities • Leveraging AI tools to streamline workflows and automate repetitive operational tasks

Role Description The Senior Operational Excellence Lead is key to fostering and driving a culture of sustainable change through the use of continuous improvement methodologies such as Lean Six Sigma. They will be a consultant to all areas of the business to coach and train on the implementation tools to identify and solve business, operational, and manufacturing problems and opportunities. As an influential leader, the Senior Operational Excellence Lead will support productivity champions, Green Belts, Black Belts, and other leaders to drive a Transformational Change mindset. Qualifications - Engineering or science degree from an accredited university - Minimum 10 years demonstrated experience in Change Management, Continuous Improvement, or Operational Excellence with a minimum of 5 years people management experience - Lean Six Sigma Black Belt Certification preferred - Demonstrated success in leading cross functional teams - Demonstrated success in driving accountability - Effective change agent - Strong organization skills and attention to detail - Strong written and verbal communication skills with project managers, procurement, vendors/contractors, and leadership - Very high proficiency in utilizing applications such as Excel, Word, PowerPoint, Microsoft Project, SAP, Microsoft Teams, Power BI, Minitab - Travel required: Up to 50% Requirements - Gain a thorough working knowledge of Chemtrade Environmental, Safety & Health (ES&H) policies and procedures. - Serve as the ES&H representative to plant personnel through communication and enforcement of ES&H policies and procedures. - Provide leadership through participation in ES&H initiatives and programs. - Actively drive the recognition and rewarding of positive ES&H performance by plant personnel. - Ensure that ES&H action items are effectively accomplished and tracked to closure. - Participate in ES&H meetings and training forums. - Respond to ES&H incidents through prompt and thorough reporting, incident investigation, root cause identification and action item implementation. - Develop and communicate job safety analyses for plant processes. - Conduct timely and thorough inspections of plant activities and areas and provide timely response to ensure that deficiencies are addressed. - Assist in tracking and communication of ES&H performance metrics. - Provide input to improve ES&H performance compared to metrics. Benefits - Embracing Diversity, Maximizing Results - Commitment to cultivating a work environment that embraces and values unique qualities, skills, and experiences of every employee. - Encouragement of Employee Resource Groups (ERGs) to foster an inclusive environment. - Support for work-life balance and well-being of employees and their families. - Range of family-friendly benefits and opportunities for career growth and advancement.

• Learn and track regulatory approval pathways for all cases; ensure approvals are collected, up to date, and compliant. • Maintain audit-ready documentation in accordance with industry standards. • File study documents in designated systems (e.g., electronic Trial Master File), maintain essential document lists, and participate in TMF completeness reviews. • Initiate and maintain MA/IST contracts and amendments. • Coordinate drug supply requests and collaborate with distribution vendors and the vendor manager to monitor shipments, resolve issues, and ensure uninterrupted supply. • Proactively identify risks and collaborate with peers and senior team members to mitigate them. • Adhere to departmental processes and high standards of organization and documentation. • Manages case monitoring activities ensuring compliance with Good Clinical Practices (GCP) and applicable regional/country specific regulations.

• Consolidar e garantir a qualidade dos dados da operação de suporte. • Definir, acompanhar e evoluir indicadores operacionais (SLA, TMR, TMA, backlog, aging, throughput, entre outros). • Criar dashboards executivos e operacionais para acompanhamento da performance. • Desenvolver análises críticas da operação, identificando desvios, gargalos e oportunidades de melhoria. • Apoiar a liderança na tomada de decisões por meio de dados e indicadores. • Monitorar o cumprimento dos SLAs e a performance das filas de atendimento (N1, N2 e N3). • Elaborar previsões de demanda (forecast) e análises de capacidade operacional. • Padronizar métricas, conceitos e fontes de informação. • Automatizar relatórios e processos de extração de dados. • Atuar na administração e evolução do Zendesk, garantindo qualidade na configuração da ferramenta e confiabilidade das informações. • Promover uma cultura data-driven na operação de suporte.