• Provide first- and second-level remote IT support (helpdesk, chat, or video) to resolve connectivity, device, and application issues and keep downtime low • Manage company devices through an MDM solution including encryption, remote wipe, and security policy enforcement • Run IT onboarding and offboarding: account setup, device provisioning, role-based access and MFA, and full access revocation on the day of separation, in coordination with HR • Monitor and respond to endpoint security alerts and support basic incident response • Maintain IT asset inventory

• Review account activity and make informed decisions using AI-assisted analysis. • Identify suspicious activity and fraud patterns. • Suggest process improvements that could make things more efficient or reduce risk. • Balance compliance with user experience by using AI to process large datasets.

Role Description The Development and Operations Associate (Part-Time) will play a critical role in supporting the internal operations of the Development team by facilitating high-impact fundraising campaigns and partnerships to ensure the long-term sustainability of StartOut. Supervised by the Director of Development, this role will focus on developing and implementing fundraising strategies, collaborating with cross-functional teams to manage large-scale projects, and supporting the frontline fundraisers to advance StartOut’s mission. The position also provides administrative support to the Board of Directors and senior leadership, and manages the organization’s inbox. The ideal candidate will be highly organized and detail-oriented, possess excellent communication and collaboration skills, and have a strong interest in development/operations work. Qualifications - Organized: Proven background in organization and detail orientation. - Proficient in Salesforce: Knowledge of navigating Salesforce or a similar CRM. - Collaborator: Recognized success in creating relationships with cross-functional teams. - Communicator: Proven skill in distilling complex information into compelling narratives. - Operations Management: Experience in managing complex projects and balancing competing priorities. - Service Delivery and Adaptability: Commitment to outstanding service and flexibility in change. - Mission and Culture Alignment: Awareness and support for StartOut’s mission and vision. Requirements - Proficiency with Salesforce (or a similar database system) is preferred. - One-to-two years of successful experience in fundraising or high-level sales. - Corporate fundraising experience is preferred but not required. - Demonstrated ability to work collaboratively in a team-based environment. - Excellent communication, presentation, business development, organization, and computer skills required. - Experience organizing Google Drive. - Knowledge of using AI to augment work is a huge plus. Benefits - $25/hr; 20 hrs per week - Unlimited time off - Professional development stipends - Work from home equipment

• Own the flow of work between the Affiliate/Vendor teams and Software Development • Gather and clarify requirements before work begins • Create and manage tasks in Teams and ClickUp • Track progress and remove blockers • Keep stakeholders informed of timelines and delivery • Grow into helping prioritise work and influence operational decisions