• Serve as the escalation point of contact for complex, high-touch client accounts, while championing post-sale activities related to in‐lane, online and private sales nationally. • Audit all charges posted by the auction administrators at 74+ locations and the Posting and Procurement department on all sold records to determine accuracy of the charges/fees. • Calculate and post promotional expenses for both the buyer and seller side of a transactions in the appropriate system and submit payment requests for all North America commercial sales. • Override Oracle holds for auction approved payment requests and file request in the corresponding electronic folder for the Internal Control audits. • Generate buyer gate releases on web-based tool when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. • Collaborate and communicate with various internal and external clients, including but not limited to less knowledgeable Commercial Services Specialists , auction locations, accounts payable, accounts receivable, arbitration, cash apps, credit & collections, Dealshield, floorplan, mechanic shops, technology, title and OVE/Private Store teams to effectively facilitate resolution of cases with incomplete work, posting discrepancies, payment reversals or on cases that involve a high-risk client. • Conducts comprehensive audits across 74+ auction locations and the Posting and Procurement department to guarantee fee accuracy on nationwide sold transaction records for assigned high touch, more complex client accounts.

• Review executed award agreements, notices of award, amendments, subawards, and related documentation for completeness and accuracy. • Reconcile sponsor-approved budgets to awarded funding and institutional proposal records, ensuring alignment with allowable cost structures and system requirements. • Ensure revised budgets and other data elements are appropriately documented and accurately established in University systems. • Create and maintain related project records • Validate that required compliance determinations and approvals are in place and aligned with award terms for requirements. • Verify adherence to institutional policies, sponsor regulations, and federal requirements. • Establish and validate award data in the eRA system to ensure accurate and complete integration with the institutional financial system. • Confirm all required financial, structural and compliance elements are in place prior to account activation, minimizing downstream corrections. • Resolve data discrepancies at the point of setup to ensure system alignment and operational readiness. • Serve as a primary point of contact for departments, principal investigators, and research administrators regarding award setup status and requirements. • Communicate missing documentation, required corrections, or outstanding compliance items. • Provide guidance regarding account establishment procedures, timelines, and institutional requirements. • Maintain accurate and complete award records and supporting documentation. • Monitor workflow queues and account setup metrics to support timely processing. • Generate reports related to award setup activities, pending actions, and operational performance. • Participate in quality assurance and continuous process improvement initiatives. • Assist in development and refinement of standard operating procedures and workflow documentation. • Participate in testing and implementation of eRA system enhancements or upgrades. • Recommend process improvements to increase efficiency, data quality, and compliance.

• Drive meaningful patient impact by leveraging scientific expertise and serving as the primary contact for customers within assigned territory • Collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions • Develop and manage relationships with various healthcare customers, including cardiologists, primary care, and other healthcare professionals • Regularly engage with various healthcare settings, such as physicians’ offices, integrated delivery systems, pharmacies, and hospital clinics, to effectively execute responsibilities • Develop and execute a territory-level business plan in alignment with company policies, standards, and ethics • Maintain current product knowledge and certifications for the company’s portfolio • Conduct balanced and compliant product sales discussions with healthcare providers and business professionals to align customer needs with company products according to product labeling • Provide management with regular updates on customer needs, marketplace dynamics, and progress toward quality goals • Monitor business performance against objectives using company tools to support effective planning and sales impact

• drive meaningful patient impact by leveraging our scientific expertise as the primary contact for customers within your assigned territory. • collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions. • develop and manage relationships with various health care customers, including cardiologists, primary care, and other health care professionals. • regularly engage with various health care settings, such as physicians’ offices, integrated delivery systems, pharmacies, and hospital clinics, to effectively execute your responsibilities. • develop and execute a territory-level business plan in alignment with company policies, standards, and ethics. • maintain current product knowledge and certifications for the company’s portfolio. • conduct balanced and compliant product sales discussions with health care providers and business professionals to align customer needs with company products according to product labeling. • provide management with regular updates on customer needs, marketplace dynamics, and progress toward quality goals. • be knowledgeable on headquarter approved information regarding approved company products, disease, and marketplace.