• Conduct a comprehensive Provider Experience Baseline Study— identifying top friction points and automation opportunities. • Partner with the AI and Product teams to pilot AI-assisted documentation and automated follow-up workflows. • Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items. • Act as one of the key product evangelists as the organization matures its SDLC and product development practices. • Deliver early wins in three areas: clinical documentation efficiency, operational workflow optimization, and telehealth performance. • Establish governance cadence, success metrics, and feedback loops for ongoing AI and workflow initiatives. • Develop and execute a multi-year roadmap for AI-enabled clinician experience modernization. • Champion "voice of provider" feedback loops to ensure AI and technology solutions solve real frontline pain points. • Define and track KPIs: provider NPS, time-to-document, AI adoption rate, task automation coverage, and clinical system uptime. • Establish governance for provider-facing technology prioritization, with a balance of quick wins and strategic investments. • Partner with Clinical and Product leadership to co-design next-generation documentation, scheduling, and telehealth tools. • Build and lead a team focused on provider analytics, workflow design, and AI-enabled automation.

• Lead delivery and lifecycle management of Epic applications, including clinical, revenue cycle, and patient engagement modules • Oversee coordinated execution through a PMO to ensure consistent delivery standards, governance, and prioritization • Ensure alignment of Epic roadmaps and enhancements with enterprise strategic initiatives, regulatory requirements, and clinical transformation goals • Own day-to-day operations of Epic platforms, ensuring high availability, system performance, and reliability across all supported domains • Establish and manage service level objectives, incident management processes, and escalation paths • Drive operational efficiency and continuous improvement across support, maintenance, and enhancement activities • Provide leadership and oversight for the Epic1 Program/Project Management Office • Standardize delivery methodologies, tools, and reporting, with BJC and WashU IT PMOs, for all Epic-related initiatives • Ensure strong program governance, risk management, and executive-level reporting on delivery performance • Oversee Epic User Security, including provisioning, role-based access controls, auditing, and compliance monitoring • Ensure adherence to HIPAA and organizational security policies through appropriate access governance and controls • Lead enterprise testing strategy for Epic, including unit, integrated, regression, and user acceptance testing • Oversee release management processes, ensuring coordinated, low-risk promotion of changes into production • Oversee Epic Bridges interfaces and integration services supporting interoperability across clinical, financial, and third-party systems • Drive improvements in integration architecture, monitoring, and support processes to enable a connected ecosystem • Lead and develop a multidisciplinary team across application delivery, PMO, security, testing, and integration functions • Foster a high-performing culture focused on ownership, collaboration, and innovation • Partner with clinical and technology leadership, operations, and business stakeholders to ensure technology capabilities meet evolving needs • Manage relationships with Epic and third-party vendors, ensuring performance against contractual and service expectations • Define and track KPIs related to system performance, delivery effectiveness, user satisfaction, and operational efficiency

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management - Pacific Islands Mastercard is seeking a senior commercial leader to lead our Pacific Islands customer portfolio across 13 markets. This role is responsible for managing and growing relationships with key issuer, acquirer and strategic customers while driving revenue growth, customer retention and market expansion. Working closely with customers and internal stakeholders, you will lead complex commercial initiatives, support major implementation programmes and help shape Mastercard's long-term presence across the Pacific Islands. This is a highly visible leadership role that combines executive relationship management, commercial ownership and team leadership, with a strong focus on helping customers grow their businesses and maximise the value of their partnership with Mastercard. All About the Role • Lead Mastercard's Pacific Islands customer portfolio across 13 markets, driving sustainable growth and long-term customer success. • Own executive relationships across key issuing and acquiring customers, acting as the primary strategic partner for the portfolio. • Develop and execute account growth strategies that expand customer engagement, revenue and market share. • Lead the ongoing implementation and optimisation of key customer partnerships, working closely with cross-functional teams. • Support customers in achieving their business objectives through Mastercard's products, solutions and services. • Manage commercial negotiations, contracting activities and customer business planning processes. • Identify selective new business opportunities that strengthen Mastercard's position in the Pacific Islands. • Build trusted relationships with regulators, industry participants and other market stakeholders. • Lead and develop a small team while fostering collaboration across regional and global functions. • Champion initiatives that strengthen digital payments adoption and financial inclusion across the region. All About You • Significant experience in payments, banking, financial services, or a related industry, with direct exposure to external customers through account management, business development, product, partnership, consulting, or other client-facing commercial roles. • Knowledge of issuing, acquiring or broader payments ecosystems is highly desirable. • Strong executive presence with experience engaging senior customer stakeholders and decision-makers. • Experience leading complex customer implementations, negotiations or transformation programmes. • Strong commercial judgement and ability to balance customer needs with business objectives. • Skilled at influencing diverse stakeholders across matrixed organisations. • Ability to prioritise effectively and operate independently in a fast-moving environment. • Experience leading or mentoring team members is an advantage. • Passion for building trusted relationships and creating long-term customer value. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Oversee activities of the provider contracting, network development and/or provider relations functions • Aid in formulating and administering organizational policies and procedures • Oversee provider contracting activities to ensure efficiency and maintain compliance with the business unit’s policies and standards, government laws and regulations • Implement development activities for the recruitment and contracting of provider networks in new and prospective markets, and existing market expansions • Support new business launch in diverse markets while considering individual market circumstances, provider community, budgeting constraints and available resources • Perform complex financial analyses to identify medical cost improvement opportunities, develop strategies to reach financial goals, and execute contracting strategies to meet goals and objectives • Oversee contracting and network development staff and external consultants in the development of provider networks for new and expansion markets • Monitor performance, develop, and implement business solutions to address process and quality gaps, and communicate network strategy and planning • Ability to travel