Role Description This is a remote position. Our client is looking for a Patient Coordinator to join their growing remote healthcare support team. They are an innovative healthcare technology organization focused on improving patient outcomes through care coordination and remote patient management solutions. The Patient Coordinator will play a key role in patient outreach, insurance verification, enrollment, and documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage sensitive patient information while maintaining HIPAA compliance. The ideal candidate enjoys helping patients, is highly organized, and can efficiently balance administrative responsibilities with compassionate patient interactions. Responsibilities - Conduct outbound calls to eligible patients to introduce available care management programs. - Clearly explain Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Transitional Care Management (TCM), Behavioral Health Integration (BHI), and other care management services in a compassionate and easy-to-understand manner. - Educate patients about program benefits, answer questions, and obtain documented patient consent in accordance with Medicare regulations. - Follow up with patients regarding appointments, missed visits, and ongoing care plans. - Verify Medicare and commercial insurance eligibility before patient enrollment. - Confirm active insurance coverage, payer information, patient demographics, and primary and secondary insurance details. - Identify patients who qualify for Medicare care management programs and ensure all payer eligibility requirements are met before services begin. - Review insurance updates and communicate any discrepancies to the billing team. - Accurately enter and update patient demographics, insurance information, provider details, referrals, physician orders, and other required information in Athenahealth. - Document all patient interactions, outreach attempts, enrollment activities, and care coordination efforts within the EMR. - Upload and organize supporting documentation while maintaining complete, accurate, and HIPAA-compliant patient records. - Review documentation for completeness, resolve discrepancies, and maintain the integrity of patient data. - Maintain professionalism, confidentiality, and exceptional customer service during every patient interaction. Qualifications - Experience using Athenahealth is highly preferred. - Medical background is preferred. - Bilingual English and Spanish is preferred. - Experience supporting patient care management programs is a plus. - Knowledge of CCM, RPM, TCM, BHI, or similar healthcare programs is an advantage. - Fast and accurate typing/data entry skills. - Familiarity with EMR/EHR systems. Requirements - Previous experience in a healthcare administrative, patient coordination, medical office, or similar role. - Strong English communication skills, both verbal and written. - Excellent customer service and patient communication abilities. - Experience with insurance verification, particularly Medicare and commercial insurance plans. - High level of accuracy with data entry and documentation. - Ability to multitask while maintaining exceptional attention to detail. - Strong organizational and time management skills. - Comfortable working independently in a fully remote environment. - Commitment to maintaining HIPAA compliance and patient confidentiality. Benefits - Full-time position. - 100% remote opportunity. - Work with an innovative healthcare organization focused on improving patient care. - Professional growth within the healthcare technology industry.

Role Description CCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This role is integral to our population health initiatives — proactively supporting at-risk patients with data-informed outreach, continuity of care, and patient-centered engagement. This role will focus on supporting Principal Care Management (PCM), Chronic Care Management (CCM), and Transitional Care Management (TCM) services via telephonic outreach and technology-enabled documentation platforms. Care Coordinators work collaboratively with a team of Registered Nurses and Cardiologists, escalating clinical concerns and complex care needs as appropriate. This position does not require RN licensure, but candidates must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments. Key Responsibilities - Conduct structured telephonic outreach to CHF patients and other complex cardiac patients - Maintain a caseload of assigned patients, using risk stratification to prioritize care - Complete initial assessments and timely follow-ups addressing current symptoms, medication regimen and adherence, functional and psychosocial status - Assess home safety and social determinants of health (SDOH) barriers, including transportation, food insecurity, housing instability, and caregiver support; escalate resource needs where appropriate - Advance care planning needs and specialty care follow-up - Review and act on population health dashboards to address care gaps (annual wellness visits, missing labs, lack of symptom monitoring, etc.) - Provide ongoing patient education and promote evidence-based self-management strategies for CHF - Monitor for signs of worsening conditions or gaps in care, and escalate as needed - Support transitional care follow-up within 48 hours post-discharge, focusing on medication reconciliation, red-flag symptom screening, and appointment scheduling - Document time, interventions, care plans, and patient goals in the care management platform in alignment with CMS billing standards - Maintain proactive communication with RNs, Cardiologists, PCP offices, and other clinical partners Scope of Work – Limitations This role is non-clinical in license and does not include: - Clinical assessment or medical diagnosis - Medication prescribing or adjustments - Interpretation of diagnostic results (labs, imaging, EKGs, etc.) - Clinical triage or emergency response - Home visits or in-person patient contact - Billing or coding responsibilities beyond required documentation All clinical decision-making, care plan authorization, and treatment recommendations are made by licensed providers and/or supervising RNs. Qualifications - Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience) - Minimum 2 years of experience in care coordination, case management, or ambulatory care - Strong interpersonal communication skills and ability to build rapport by phone - Familiarity with CMS PCM, CCM, and/or TCM program requirements - Technologically proficient with care coordination software or EHRs - Ability to work independently and efficiently in a remote environment Preferred - Knowledge of chronic conditions, especially heart failure and associated comorbidities - Based in or familiar with the Dallas/Fort Worth region - Bilingual (Spanish/English) Position Details - Employment Type: Full-Time, W-2 Contract - Schedule: 40 hours per week, Monday–Friday (flexible business hours) - Compensation: $26–$32/hour (based on experience and qualifications) - Work Environment: 100% Remote (Dallas/Fort Worth area preferred) - Potential for ongoing engagement or full-time employment for the right candidate - Must have a dedicated, private workspace suitable for handling PHI, a secure internet connection, and comply with HIPAA and patient privacy policies at all times

Role Description We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you! - Maintain an 80% conversion rate of all inquiry calls to PVN’s - Develop and accomplish a lead generation plan, meeting or exceeding monthly or annual targets - Identify targeted leads in order to start sales process and report accordingly - Target new patient business using demonstrated sales experience - Generate new patient business as well as: - Making calls to Prospects who did not convert to a new patient according to the approved call protocol. - Making calls to Patients who did not convert to Ablations according to the approved call protocol. - Making calls to Patients using the Recall Plan report. These patients are due for a follow-up appointment and the PSC’s research to ensure the follow-up appointment was kept and that the next appointment is scheduled according to the treatment plan. - Meet or exceed sales objectives in converting leads to PVN’s - Instill confidence with customers through clear and effective communication - Ensure that proper input of demographics and insurance information is entered into NextGen when scheduling new patients - Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan. - Call internet inquiries daily to schedule new patients per approved protocol. - Call no shows/cancellations per approved protocol. - Ensure Tasks are worked and completed daily. - All other duties as assigned Qualifications - Sales experience, to include demonstrated experience successfully converting sales leads - Inside sales experience a plus - Four years of experience delivering outstanding customer service - Excellent written and verbal communication skills - Strong organizational and computer skills - Minimum of High School Diploma or equivalent - Bilingual strongly preferred Requirements - Mon-Fri, 9:30 AM - 6:00 PM PST; 12:30 PM - 9:00 PM EST

Role Description The Population Care Nurse is a registered nurse (RN) who focuses on managing and improving the health outcomes, wellness, and quality performance of specific populations or communities, particularly those with chronic conditions, high healthcare needs, or underserved groups. This role involves working within interdisciplinary teams to assess, plan, and deliver patient care at a population level, rather than focusing on individual acute care. - Implements population intervention to improve health, wellness, and quality performance. - Interventions include evidence-based preventative services such as: - Immunization - Chronic disease preventative care - Cancer screening - Medication follow-up - Wellness visits - Involved in preventative care, health education, case management, and coordination of services. - Focus on reducing hospital readmissions, managing chronic illnesses, and addressing health disparities. Qualifications - Bachelor's Degree in Nursing - REQUIRED - Registered Nurse (RN) License (Compact or Virginia) - REQUIRED - 2 years Nursing experience - REQUIRED - Health Plan experience - preferred Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.