Customer Account Associate
Location
United States
Posted
10 days ago
Salary
$49K - $55K / year
Seniority
Mid Level
Job Description
Customer Account Associate
One80 Intermediaries
• Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction • Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures • Maintain organized and up-to-date records, including electronic and physical files, ensuring accuracy and compliance with company policies and industry regulations • Manage endorsement requests efficiently by analyzing and processing policy changes, ensuring accuracy, and maintaining alignment with underwriting guidelines • Accurately handle bind requests as needed, including the preparation and distribution of binders, ID cards, and certificates
Job Requirements
- 1 to 3 years of experience in the insurance industry preferred
- Associate’s degree in business administration, Finance, Risk Management, or related field, or extended years of insurance experience can substitute for lack of degree
- Must have experience with MS Office applications including Word, Teams, and Excel
- Ability to multitask in a fast-paced work environment and take appropriate actions
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
- Paid time off
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