Role Description We are seeking a detail-oriented and collaborative Program Analyst to join our team. This role will partner closely with business stakeholders to unlock value through critical software tools that support our People & Culture strategy. The Program Analyst will support, train, configure, integrate, test, and implement specific core applications in the company and will assist with building reports, dashboards, imports, and notifications to support managers with making informed and timely decisions. Ideal candidates will have a passion for optimizing systems, a knack for translating business needs into technical solutions, and a commitment to continuous improvement. Location & Travel Details: - This position can be remote, or based in one of our main offices. - Will travel once per year for training for up to three days. Responsibilities - Assist in the planning, design, development and implementation of enhancements to UKG, iCIMS, ViewPoint, Oracle Fusion and other existing core applications and provide recommendations on new systems being considered. - Design and build core application reports, dashboards, imports and notifications to assist managers with efficient data capture and making informed and timely decisions. - Act as a backup Administrator of Oracle Fusion and other core company applications as assigned. - Assist in providing regular review of appropriate program, security and report access that conforms with SOX requirements. - Apply communication, analytical and problem-solving skills to identify, relay and resolve process and system issues to maximize the benefit of company core applications. - Provide guidance and assistance to all users with core application questions or concerns. - Meet with decision makers, process owners and end users to help define business requirements and systems goals and identify and resolve business application issues. - Compile and manage information requests whether creating internally or working with outside consultants for all teams in the designated tools. - Communicate the status of requests and projects to management. - Assist in developing, executing and documenting test plans for all UKG, iCIMS, ViewPoint, Oracle Fusion and other core company System Upgrades. - Conduct or coordinate training on UKG, iCIMS, ViewPoint, Oracle Fusion and other core applications as needed and as determined by management. - Serve on task teams (Application Vendor Analysis, Process and Policy Research, etc.) - Work with internal and external auditors as needed. - Maintain and enhance skills through formal and informal training opportunities. - Mentor and provide guidance to junior members of the team. - Other duties as assigned. Qualifications - Bachelor’s degree (BA/BS) in Management Information Systems, Business or other related field or 1-2 years related experience and/or training or equivalent combination of education and experience. - Proven experience with UKG, iCIMS, ViewPoint, Oracle Fusion, B2W, Procore and other company Core Applications. - Work effectively with teams utilizing a customer centered approach. - Excellent written, oral and interpersonal communication skills. - Write reports, business correspondence and procedure manuals. - Effectively present information and respond to questions from groups of users, managers, and customers. Benefits - Compensation $65,000-$82,000 / year, commensurate with experience. - Competitive pay with ongoing performance review and merit increase. - 401(k) with company match & Employee Stock Purchase Plan (ESPP). - Flexible spending account (Healthcare & Dependent care). - Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children. - Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount. - Discounted National Gym Membership Network. - Paid Time Off, Paid Holidays, Bereavement Leave. - Military Leave, including Differential Pay and Benefits Continuation. - Employee Assistance Program. - Short and long-term disability, life insurance, and accidental death & dismemberment. - Voluntary life insurance, accident, critical illness, hospital indemnity coverage. - Emergency Travel Assistance Program. - Group legal plan.

• Work on complex geoprocessing projects, using various satellite imagery and advanced software for analysis and modeling of geospatial data. • Perform image processing, land use change detection, predictive analysis, and environmental monitoring. • Develop scripts (Python/R) to automate processes, propose new geospatial technologies, and integrate GIS systems with cloud platforms. • Support the technical development of junior and mid-level analysts, conduct trainings (internal and client-facing), and perform quality control of geographic data. • Prepare technical assessments, technical reports, and strategic presentations to translate complex data for coordination and stakeholders.

• Prepare filings and objection responses in SERFF and/or FilingRamp for multiple states and jurisdictions to ensure timely approval and implementation of ISO's regulatory filings of insurance program coverage forms, manuals, pricing and related products. • Ensure the necessary filing forms/certification forms/checklists are included prior to submission of filings and that the appropriate filing mechanics are applied. • Monitor SERFF and e-mail for incoming objections and communicate these to the appropriate internal stakeholders to ensure timely responses. Request and communicate extensions when needed. • Communicate with Insurance department and Bureau staff regarding filings, objections and inquiries.

Role Description The Yardi Systems Analyst is responsible for supporting the technical administration, configuration, and integration of the Yardi Voyager platform and its associated modules. This role plays a key part in implementing new modules, supporting integrations, customizing reports, and maintaining security. - Support technical administration of the Yardi Voyager system across the organization in the respective modules. - Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices. - Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date. - Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes. - Collaborate with functional teams and consultants to ensure alignment with system best practices. - Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff. - Contribute input to the system roadmap and future platform enhancements. - Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives. - Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements. - Research, analyze, and help resolve software issues in collaboration with the Yardi product support team and our internal Yardi helpdesk. - Provide technical support to property operators. - Assist in monitoring system stability and usage. - Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements. - Maintain documentation of user permissions, menus, and system security settings. - Support compliance with internal audit and IT controls. - Stay current on Yardi system updates and communicate relevant changes to internal stakeholders. - Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes. - Coordinate with 3rd party vendors to support system roadmap and technical deliverables. - Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance. - Help maintain the data dictionary and support efforts to ensure master data integrity. - Identify opportunities for automation and assist in implementing process improvements using data insights. Qualifications - Bachelor’s degree in computer science, information technology, or related field, or equivalent work experience. - Relevant certifications (ITIL, MS SC-300, AD DS, AWS IAM). - Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity. - 3-5 years of experience in technical support, help desk, or IT roles. - Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk). - Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems. - Agile, Six Sigma, or PMP certification strongly preferred. Requirements - Strong technical writing and editing skills, with the ability to manage product implementation and provisioning cycles for property product onboarding. - Proficient level knowledge of Yardi integrations including the use of APIs, file transfer, and the Yardi ETL tool. - Experience building custom reports in Yardi and supporting YSR. - Experience with Microsoft SQL queries is required. - Experience in database administration and process automation. - Preferred experience with the following Yardi products/modules: Voyager 7s, Payscan, Accounting, Vendor Café, Resident Café, Senior CRM. Benefits - Competitive Base Salary + Annual Bonus. - Generous Paid Time Off and Holidays. - Employee Stock Purchase Program – purchase shares at a 15% discount. - Employer-matching RRSP Program. - Tuition Assistance Program. - Comprehensive and progressive Medical/Dental/Vision options. - Professional Growth.