Role Description We’re hiring an Endpoint Engineer to help define, manage and improve Nscale’s global endpoint estate as the company scales rapidly across countries, offices and remote teams. This role sits within the Technology Operations Platforms team and is focused on the engineering, configuration and continuous improvement of our endpoint-management capability across Windows, macOS, mobile and BYOD environments. You’ll work closely with Technology Operations teams, Information Security and external device partners to ensure Nscale employees receive secure, reliable and well-managed devices from day one. You’ll also have the opportunity to broaden your endpoint engineering scope, build expertise across platforms and take on increasing ownership as Nscale grows. What You’ll Be Doing - Endpoint Strategy and Standards - Implement and maintain endpoint standards for Windows, macOS, mobile and BYOD environments. - Define standard builds, configuration baselines, compliance requirements and lifecycle processes. - Maintain the device catalogue, including standard, engineering and executive device options. - Contribute to the endpoint roadmap across MDM, EDR, patching, compliance and automation. - Ensure endpoint standards meet global-scale, security and employee-experience requirements. - Endpoint Management - Configure and manage endpoint-management platforms such as JumpCloud, Intune, Jamf or Kandji. - With Information Security, build and maintain policies for encryption, screen lock, patching, updates, local admin, software deployment and compliance. - Manage device groups, deployment rings and regional targeting. - Troubleshoot endpoint-management issues and handle escalations from Technology Operations teams. - Maintain clear documentation for endpoint policies, processes and configuration standards. - Provisioning and Lifecycle - Engineer and improve device provisioning, enrolment and deployment workflows. - Enable zero-touch or low-touch deployment for new joiners and replacement devices. - Work with device suppliers and logistics partners to improve procurement, stock, shipping and return processes. - Define processes for refresh, repairs, reallocation and secure disposal. - Maintain accurate asset data and integration with ITSM or asset-management platforms. - Security and Compliance - Implement endpoint controls required for security and compliance, including encryption, EDR, patching and vulnerability remediation. - Work with Information Security on endpoint hardening, local admin removal, BYOD, MAM and compliance requirements. - Coordinate audit evidence collection for SOC 2, ISO 27001, Cyber Essentials Plus and SOX. - Investigate and remediate non-compliant devices. - Ensure endpoint changes follow agreed change-management and security-review processes. - Automation and Continuous Improvement - Automate repetitive endpoint tasks using scripts, platform-native automation or workflow tooling. - Improve onboarding, offboarding, software deployment, reporting and compliance workflows. - Build dashboards and reports for endpoint health, compliance, inventory and lifecycle status. - Identify recurring endpoint issues and implement platform-level fixes. - Test and roll out new endpoint capabilities in controlled rings. - Cross-Functional Enablement - Provide clear guidance and escalation paths to Technology Operations teams. - Create technical documentation, runbooks and troubleshooting guides. - Work with Procurement and suppliers on hardware standards, availability and warranty processes. - Partner with People and JML process owners to improve new-joiner readiness. - Communicate endpoint changes clearly to relevant teams and affected users. Qualifications - 5+ years’ experience in endpoint engineering, device management, systems administration or technology operations. - Strong hands-on experience managing Windows and macOS devices. - Experience with endpoint-management platforms such as JumpCloud, Intune, Jamf or Kandji. - Experience configuring device policies, software deployment, patching, encryption and compliance controls. - Good knowledge of identity, SSO, MFA and joiner, mover and leaver processes. - Experience with EDR, antivirus or endpoint-security tooling. - Scripting experience using PowerShell, Bash or Python. - Strong troubleshooting, documentation and stakeholder-management skills. - Ability to work effectively with Technology Operations, security, procurement and supplier teams. Highly Desirable - Experience in a fast-growing, international organisation. - Experience with device procurement, logistics, asset management and hardware lifecycle processes. - Experience with Microsoft Intune, Jamf, Kandji, JumpCloud or Apple Business Manager. - Exposure to BYOD, MAM and mobile-device-management strategies. - Experience with Windows Autopilot, Apple Automated Device Enrolment or zero-touch deployment. - Familiarity with SOC 2, ISO 27001, Cyber Essentials Plus or SOX requirements. - Experience building endpoint reporting, dashboards or automation. Benefits - Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. - Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. - Expect a dynamic progression plan tailored to your ambitions. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $160,000 — $190,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice.