• Gerir o pipeline de lançamentos como documento vivo, com datas reais, contingências mapeadas e visibilidade para todos os envolvidos. • Acompanhar o desenvolvimento dos projetos de perto, entendendo necessidades técnicas e antecipando gargalos antes que afetem cronograma. • Manter stakeholders internos sempre informados sobre status, avanços e riscos com proatividade e consistência. • Cobrar internamente, sem hesitação, quando outra área ameaça o cronograma, entendendo o impacto de negócio de cada atraso. • Gerenciar milestones, builds e entregáveis com organização de nível sistêmico. • Traduzir demandas técnicas para linguagem operacional (e o inverso quando necessário). • Garantir que o plano esteja sincronizado entre time interno (publishing, marketing, ops) e estúdio parceiro, lendo o contexto estratégico de cada lançamento para priorizar corretamente. • Antecipar conflitos de janela, dependências entre projetos e riscos de calendário antes que afetem a execução. • Documentar decisões, status e entregas de forma estruturada e acessível para todos os envolvidos.

• Manage technical analysis tools and failure characterization for telecommunications networks • Work alongside field teams to increase effectiveness in problem resolution • Monitor and address faults in telecommunications network transmission systems • Maintain interfaces with teams involved in incident handling, including the Network Operations Center (NOC) • Collaborate with the Enterprise Fiber Optics team to ensure alignment of information and actions for problem resolution • Work hours: 1:00 PM to 10:48 PM

• Design, develop, and evolve Artificial Intelligence solutions, including generative AI, machine learning, and advanced analytics. • Develop applications using LLMs for process automation, data analysis, and content generation. • Create and maintain APIs and backend services for integration with corporate systems. • Support the structuring of data pipelines and organization of data layers. • Integrate AI solutions with databases and internal systems. • Contribute to defining architecture, scalability, and best practices in AI projects. • Ensure governance, security, and responsible use of Artificial Intelligence solutions. • Work closely with product, engineering, and data teams to deliver high-impact solutions. • Support deployment, monitoring, and evolution of models in production environments.

Role Description As part of BILL's Dispute Resolution Operations team, this position is responsible for resolving customer disputes or chargeback-related cases and supporting the process and tool enhancements. - Understand dispute and chargeback processes and procedures; develop and apply subject matter expertise related to ACH, check, and/or international payments. - Review and efficiently resolve payment disputes/chargebacks based on established policies and procedures. - Partner with internal groups and external banking institutions to resolve issues. - Collaborate with our Customer Success group to research and respond to dispute-related customer inquiries and issues. - Make recommendations for process improvements related to daily payment operations procedures. - Review, analyze, and resolve simple to complex payment processing issues. - Provide education and payment lifecycle knowledge to internal and external customers. - Guide analysts through workload prioritization, queue management, and payment exception handling. - Recommend viable solutions/actions based on compliance and regulatory facets of money movement (Chargeback rules, applicable banking regulations, etc.). - Identify and resolve systemic issues that may arise through day-to-day processing activities. - Develop a deep understanding of the payments platform and processes to deliver deep technology and business insights. - Analyze payment exception scenarios and make appropriate decisions that balance the customer experience with business sense. - Partner cross-functionally within and outside of the company. - Identify, research, and highlight trends, making efficiency recommendations. Qualifications - 1 to 2 years of payment chargeback, dispute, or risk investigation experience. - Possesses strong data analysis and investigative reporting skills. - Able to solve transaction or payment issues without complete process guidance. - Know how to work with process or product analysts to build and enhance operational processes for new products. - Able to document any issues, proposed solutions, SOPs, or training materials for bigger teams. - Deliver training or mentoring for new hires to support Pay-by-card business. - Ability to communicate clearly and effectively with customers while investigating and resolving payment exceptions. - Understanding of customer account management and service operations. - Proven ability to learn and adapt to new processes and procedures. - Shows a passion for the research and investigation of payment exceptions; tenacious in uncovering the root cause of any issue. - Excellent organizational and time management skills; must possess the ability to prioritize and balance multiple tasks simultaneously. - Ability to make decisions balancing losses, customer experience, and operational costs. - Strong skills in using Excel and other software to create spreadsheets, models, and reports. Requirements - San Jose pay range: $32.98 — $39.52 USD. - Draper UT pay range: $28.03 — $33.56 USD. - Zone 1 - San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County: $32.98 — $39.52 USD. - Zone 2 - CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts: $29.71 — $35.53 USD. - Zone 3 - Utah (includes Utah office), Houston TX, Florida, North Carolina: $28.03 — $33.56 USD. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.