Patient Support Coordinator I
Location
USA Timezones
Posted
7 days ago
Salary
$19 - $20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Support Coordinator I
Sonrava Health
Role Description The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers through collaboration with the dental offices being supported. The team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. - Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments. - Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO, and other Insurances. - Effectively navigate systems to lookup existing patients’ information in our dental systems. - Conduct aggressive outbound calls and follow-ups on patients with incomplete care, including any missed or cancelled appointments. - Foster strong, professional, and positive communication with all peers and customers, including dental office team members being supported. - Surpass quality assurance, productivity, and dependability expectations. - Follow best practices and adhere to pre-approved procedures in escalating patient concerns. - Educate new and existing customers on any available plans, products, and services. - Ability to multi-task, including knowledge of multiple plans and different levels of benefits within each plan. - Use analysis and solid commitment to solve customer problems, working independently and making solid decisions. - Possess an assertive work ethic and be comfortable overcoming objections aimed at increasing performance conversions. - Willing to engage in a high-energy and collaborative work environment with an accessible and knowledgeable Leadership Team. - Ability to remain focused and productive each day, even though tasks may be repetitive. - Act as an extension of the dental offices located nationwide. - Support building provider schedules through partnership with the offices they support. - Managed to KPIs regarding inbound and outbound calls and appointment bookings. - Experience with using Denticon and Genesys is highly preferred. - Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies. Qualifications - Must be available from 7AM – 6PM Eastern, Central, and Pacific time. Benefits - Paid Time Off (PTO) - Medical and dental insurance - Vision coverage - 401K plan - Highly competitive salaries - KPI based incentive programs - Outstanding professional training - Exceptional growth and career advancement opportunities
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