Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone. - Handles eligibility inquiries and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position has no supervisory responsibility. - This position requires full, flexible availability, although will generally be M-F 8-5. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description Wir suchen Sachbearbeiter (m/w/d) Energie- und Kundenservice – 100 % Remote in Gera. Unser Kunde in Gera ist ein zukunftsorientiertes Unternehmen der Energiebranche, das moderne Arbeitsprozesse, eine offene Teamkultur und eigenverantwortliches Arbeiten fördert. In einem dynamischen Marktumfeld erhältst du die Möglichkeit, Abläufe aktiv mitzugestalten und deine fachlichen und persönlichen Kompetenzen weiter auszubauen. - Mitwirkung bei der fortlaufenden Optimierung von Prozessen - Pflege und Bearbeitung von Daten zu Einspeiseanlagen - Erstellung und Überprüfung von Abrechnungen und Vergütungen - Kommunikation mit Netzbetreibern, Lieferanten und Marktpartnern - Bearbeitung von Klärfällen und Rückmeldungen Qualifications - Mindestens 2 Jahre Berufserfahrung in der Energiewirtschaft (obligatorisch) - Abgeschlossene kaufmännische oder gleichwertige Berufsausbildung - Fundierte Kenntnisse der gesetzlichen Rahmenbedingungen im deutschen Energiemarkt - Wünschenswert: Erfahrung mit SAP® IS-U - Sicherer Umgang mit MS Office und ausgeprägte Ausdrucksfähigkeit in Wort und Schrift - Starke Kommunikationsfähigkeiten, Flexibilität, Verlässlichkeit und eine lösungsorientierte Denkweise - Hoher Qualitätsanspruch an Ihre Arbeitsweise Benefits - Arbeitsort: Gera - Attraktiver Stundenlohn: 16,50 € - Zusatz- und Sozialleistungen - Flexible Arbeitszeiten & 100 % Remote-Arbeit möglich - Anspruchsvolle Aufgaben mit hoher Eigenverantwortung - Individuelle Weiterentwicklung durch interne und externe Schulungen - Flache Hierarchien und kurze Entscheidungswege - Mitgestaltung einer spannenden und sich wandelnden Branche Company Description

Role Description Ready to use your Italian skills in an international environment and start an exciting new chapter abroad? We're looking for an Italian-speaking Customer Support Representative to join one of our international clients in Sofia, Bulgaria. If you enjoy helping people, solving problems, and creating great customer experiences, this opportunity is for you. As a Customer Support Representative, you'll assist Italian-speaking customers by answering their questions, resolving issues, and providing friendly, professional support across different communication channels. Every interaction is an opportunity to make a positive impact and ensure customers have the best possible experience. Join a dynamic, multicultural team where your language skills are valued, your career can grow, and you'll gain valuable international experience while living in one of Europe's most vibrant cities. Qualifications - Fluency in Italian (spoken and written); English is a plus. - Experience in customer support or a related field is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to work efficiently in a dynamic and fast-paced environment. - Familiarity with customer support software and tools is advantageous. - Positive attitude, problem-solving skills, and eagerness to learn. - Attention to detail and good organizational skills. Requirements - Provide excellent customer service to Italian-speaking clients through phone, email, and chat support. - Handle inquiries regarding products, services, and account information professionally and effectively. - Resolve customer issues promptly and escalate complex problems when necessary. - Maintain detailed and accurate records of customer interactions. - Collaborate with teams across departments to ensure consistent customer experience. - Stay updated on product knowledge and company policies to assist customers effectively. Benefits - Competitive monthly salary - Relocation package - Paid training - Health Insurance - And many other benefits!

Role Description The Assistant Customer Support Manager is a proactive, customer-focused professional who supports the daily operations and effectiveness of the customer support function. This role helps ensure consistent, high-quality service delivery, strong team performance, and timely resolution of complex customer issues. - Serve as a key escalation resource, providing hands-on guidance to support staff. - Help optimize workflows and contribute to continuous process improvements. - Strengthen customer relationships by addressing concerns with a retention-focused mindset. - Identify risks to customer satisfaction and support initiatives that drive loyalty and long-term engagement. - Reinforce best practices, support escalations, and contribute to retention strategies. - Enhance customer satisfaction, reduce churn, and deliver a seamless, high-quality customer experience. Qualifications - Eligibility for US Employment without sponsorship. - Minimum of 18 years of age. - High School Diploma or GED required. - Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred. - Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred. - Demonstrated leadership or supervisory experience in a support environment preferred. - Strong understanding of customer service processes, technical troubleshooting, and industry best practices. - Proficiency in customer relationship management (CRM) software. - Ability to manage competing priorities and support a fast-paced technical environment. - Ability to work nights, weekends, holidays, and overtime as needed. - Ability to effectively communicate in English. - Proficiency in Spanish Language a plus. Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications. - Functional use of common office equipment, computers, and office software. Benefits - 100% Company-Paid Medical and Dental Benefits. - Free Fiber Internet Service. - Compensation: $26 to $30 per hour. - 5 Days/8 Hours work schedule. - Comprehensive Benefits Package including PTO, 11 paid holidays, paid birthdays, and 401k matching (4%). - A culture built on integrity, mutual respect, and a shared purpose. Company Description We're more than a fiber internet provider; we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. - Collaborative, supportive team environment. - Dedicated to making a real difference. - Values integrity and celebrates wins together.