Role Description Wir suchen Sachbearbeiter (m/w/d) Energie- und Kundenservice – 100 % Remote in Gera. Unser Kunde in Gera ist ein zukunftsorientiertes Unternehmen der Energiebranche, das moderne Arbeitsprozesse, eine offene Teamkultur und eigenverantwortliches Arbeiten fördert. In einem dynamischen Marktumfeld erhältst du die Möglichkeit, Abläufe aktiv mitzugestalten und deine fachlichen und persönlichen Kompetenzen weiter auszubauen. - Mitwirkung bei der fortlaufenden Optimierung von Prozessen - Pflege und Bearbeitung von Daten zu Einspeiseanlagen - Erstellung und Überprüfung von Abrechnungen und Vergütungen - Kommunikation mit Netzbetreibern, Lieferanten und Marktpartnern - Bearbeitung von Klärfällen und Rückmeldungen Qualifications - Mindestens 2 Jahre Berufserfahrung in der Energiewirtschaft (obligatorisch) - Abgeschlossene kaufmännische oder gleichwertige Berufsausbildung - Fundierte Kenntnisse der gesetzlichen Rahmenbedingungen im deutschen Energiemarkt - Wünschenswert: Erfahrung mit SAP® IS-U - Sicherer Umgang mit MS Office und ausgeprägte Ausdrucksfähigkeit in Wort und Schrift - Starke Kommunikationsfähigkeiten, Flexibilität, Verlässlichkeit und eine lösungsorientierte Denkweise - Hoher Qualitätsanspruch an Ihre Arbeitsweise Benefits - Arbeitsort: Gera - Attraktiver Stundenlohn: 16,50 € - Zusatz- und Sozialleistungen - Flexible Arbeitszeiten & 100 % Remote-Arbeit möglich - Anspruchsvolle Aufgaben mit hoher Eigenverantwortung - Individuelle Weiterentwicklung durch interne und externe Schulungen - Flache Hierarchien und kurze Entscheidungswege - Mitgestaltung einer spannenden und sich wandelnden Branche Company Description

Role Description Ready to use your Italian skills in an international environment and start an exciting new chapter abroad? We're looking for an Italian-speaking Customer Support Representative to join one of our international clients in Sofia, Bulgaria. If you enjoy helping people, solving problems, and creating great customer experiences, this opportunity is for you. As a Customer Support Representative, you'll assist Italian-speaking customers by answering their questions, resolving issues, and providing friendly, professional support across different communication channels. Every interaction is an opportunity to make a positive impact and ensure customers have the best possible experience. Join a dynamic, multicultural team where your language skills are valued, your career can grow, and you'll gain valuable international experience while living in one of Europe's most vibrant cities. Qualifications - Fluency in Italian (spoken and written); English is a plus. - Experience in customer support or a related field is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to work efficiently in a dynamic and fast-paced environment. - Familiarity with customer support software and tools is advantageous. - Positive attitude, problem-solving skills, and eagerness to learn. - Attention to detail and good organizational skills. Requirements - Provide excellent customer service to Italian-speaking clients through phone, email, and chat support. - Handle inquiries regarding products, services, and account information professionally and effectively. - Resolve customer issues promptly and escalate complex problems when necessary. - Maintain detailed and accurate records of customer interactions. - Collaborate with teams across departments to ensure consistent customer experience. - Stay updated on product knowledge and company policies to assist customers effectively. Benefits - Competitive monthly salary - Relocation package - Paid training - Health Insurance - And many other benefits!

Role Description The Assistant Customer Support Manager is a proactive, customer-focused professional who supports the daily operations and effectiveness of the customer support function. This role helps ensure consistent, high-quality service delivery, strong team performance, and timely resolution of complex customer issues. - Serve as a key escalation resource, providing hands-on guidance to support staff. - Help optimize workflows and contribute to continuous process improvements. - Strengthen customer relationships by addressing concerns with a retention-focused mindset. - Identify risks to customer satisfaction and support initiatives that drive loyalty and long-term engagement. - Reinforce best practices, support escalations, and contribute to retention strategies. - Enhance customer satisfaction, reduce churn, and deliver a seamless, high-quality customer experience. Qualifications - Eligibility for US Employment without sponsorship. - Minimum of 18 years of age. - High School Diploma or GED required. - Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred. - Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred. - Demonstrated leadership or supervisory experience in a support environment preferred. - Strong understanding of customer service processes, technical troubleshooting, and industry best practices. - Proficiency in customer relationship management (CRM) software. - Ability to manage competing priorities and support a fast-paced technical environment. - Ability to work nights, weekends, holidays, and overtime as needed. - Ability to effectively communicate in English. - Proficiency in Spanish Language a plus. Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications. - Functional use of common office equipment, computers, and office software. Benefits - 100% Company-Paid Medical and Dental Benefits. - Free Fiber Internet Service. - Compensation: $26 to $30 per hour. - 5 Days/8 Hours work schedule. - Comprehensive Benefits Package including PTO, 11 paid holidays, paid birthdays, and 401k matching (4%). - A culture built on integrity, mutual respect, and a shared purpose. Company Description We're more than a fiber internet provider; we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. - Collaborative, supportive team environment. - Dedicated to making a real difference. - Values integrity and celebrates wins together.

Role Description As a Franchise Specialist, you’ll serve as the very first touchpoint for individuals exploring franchise ownership. Your role is structured, consultative, and highly relational. You’ll guide leads through 10–15 minute introductory conversations that uncover their goals, motivations, financial readiness, and expectations while helping them feel confident, supported, and clear on next steps. This is not a closing role. It’s a professional guidance role rooted in active listening, emotional intelligence, and the ability to lead someone through an important decision-making process with calm confidence. You’ll ensure clients are qualified for the Sidekick process, normalize financial conversations, handle early questions or objections with empathy, and ultimately schedule them for an Advisor Call — the next step in their journey. In this role, you will work on: - Sales Qualification & Client Connection (40%) - Conduct structured discovery calls that uncover a client’s goals, motivations, timelines, experience, and investment readiness. - Set clear expectations for what franchise exploration looks like with Sidekick. - Professionally and confidently discuss liquidity, investment ranges, and financial preparedness. - Establish trust quickly through warm tone, clarity, and a human, conversational approach. - Call Volume Management & Outreach (30%) - Make 50–100 outbound calls daily to self-qualified leads (no cold calling). - Maintain high call quality, consultative flow, and consistent booking performance. - Navigate objections while staying composed, empathetic, and in control of the conversation. - Pipeline Management & Handoff Support (20%) - Document call notes in HubSpot with accuracy and detail. - Track lead progress and ensure seamless movement toward an Advisor Call. - Support Advisors with scheduling and rescheduling when needed. - Process Improvement & Team Collaboration (10%) - Share insights that help shape a better lead experience and stronger team results. - Collaborate with Specialists, Advisors, and leadership on continuous improvement. - Maintain discipline, consistency, and follow-through in a high-volume role. Qualifications - Are naturally curious and love meaningful conversations that uncover goals, motivations, and deeper insights. - Have exceptional verbal communication skills and can create a warm, confident, trust-building tone from the first minute. - Can follow a structured process without sounding scripted — you’re conversational, human, and adaptable. - Are comfortable discussing liquidity, investment levels, and financial readiness in a professional, normalizing way. - Stay composed under pressure and handle objections with empathy, clarity, and steady control. - Have experience in consultative sales, customer success, franchise development, or other client-facing roles. - Are emotionally intelligent and pick up on tone shifts, hesitations, and emotional cues. - Bring daily discipline, grit, and resilience to high-volume, back-to-back client conversations. - Are highly organized, coachable, and detail-oriented with strong follow-through. - Enjoy being outcome-focused and understand that your primary goal is guiding leads to the next step: the Advisor Call. - Value collaboration and enjoy supporting teammates to improve the overall lead experience. - Are comfortable using CRM tools like HubSpot and managing multiple conversations at various stages. - Enjoy working in a high-accountability, high-reward environment where your success is measured by both client outcomes and sales performance. - Believe in the power of business ownership and are excited about helping others explore a new path to freedom and fulfillment. - Are highly organized, internally motivated, and thrive in a goal-driven, accountability-focused team. - Enjoy being part of a purpose-driven company where your work directly contributes to our brand, mission, and growth. Benefits - You Control Your Compensation - We offer a base salary and commission on every converted call and won deal. - Paid Time Off - Every Sidekick starts with 16 days of PTO, two floating holidays, and a paid volunteer day annually. We also offer nine paid company holidays each year as well. Team Members earn additional PTO for each year of employment. - Franchise Ownership Program - After you're established with Sidekick, we offer a Franchise Purchase Discount which allows you to own your own Franchise Business at a $30,000 to $50,000 savings. Some restrictions and minimum qualifications apply to the discount. - Client Referral Commission - We encourage every member of Team Sidekick to utilize their network to find qualified candidates for franchise ownership. We pay $3,000 for every qualified lead you submit that ends up purchasing a franchise. - Full Medical Benefits with up to $750 monthly Employer Contribution (depending on plan type and level). - Employer Paid Dental, Vision, and Life Insurance ($0 cost to employees with options for family coverage). - Optional Health Savings Account, Supplemental Insurance, and Cybersecurity Coverage. - 401k with 3% Employer Contribution (no match required). - Home Office Stipend For Remote Workers. - $1,500 Annual Best Self Stipend for professional and personal development. Company Description Franchise Sidekick is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws. If you require accommodations during the hiring process, please don’t hesitate to let us know—we’re happy to support you.