Role Description The Assistant Customer Support Manager is a proactive, customer-focused professional who supports the daily operations and effectiveness of the customer support function. This role helps ensure consistent, high-quality service delivery, strong team performance, and timely resolution of complex customer issues. - Serve as a key escalation resource, providing hands-on guidance to support staff. - Help optimize workflows and contribute to continuous process improvements. - Strengthen customer relationships by addressing concerns with a retention-focused mindset. - Identify risks to customer satisfaction and support initiatives that drive loyalty and long-term engagement. - Reinforce best practices, support escalations, and contribute to retention strategies. - Enhance customer satisfaction, reduce churn, and deliver a seamless, high-quality customer experience. Qualifications - Eligibility for US Employment without sponsorship. - Minimum of 18 years of age. - High School Diploma or GED required. - Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred. - Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred. - Demonstrated leadership or supervisory experience in a support environment preferred. - Strong understanding of customer service processes, technical troubleshooting, and industry best practices. - Proficiency in customer relationship management (CRM) software. - Ability to manage competing priorities and support a fast-paced technical environment. - Ability to work nights, weekends, holidays, and overtime as needed. - Ability to effectively communicate in English. - Proficiency in Spanish Language a plus. Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications. - Functional use of common office equipment, computers, and office software. Benefits - 100% Company-Paid Medical and Dental Benefits. - Free Fiber Internet Service. - Compensation: $26 to $30 per hour. - 5 Days/8 Hours work schedule. - Comprehensive Benefits Package including PTO, 11 paid holidays, paid birthdays, and 401k matching (4%). - A culture built on integrity, mutual respect, and a shared purpose. Company Description We're more than a fiber internet provider; we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. - Collaborative, supportive team environment. - Dedicated to making a real difference. - Values integrity and celebrates wins together.

Role Description As a Franchise Specialist, you’ll serve as the very first touchpoint for individuals exploring franchise ownership. Your role is structured, consultative, and highly relational. You’ll guide leads through 10–15 minute introductory conversations that uncover their goals, motivations, financial readiness, and expectations while helping them feel confident, supported, and clear on next steps. This is not a closing role. It’s a professional guidance role rooted in active listening, emotional intelligence, and the ability to lead someone through an important decision-making process with calm confidence. You’ll ensure clients are qualified for the Sidekick process, normalize financial conversations, handle early questions or objections with empathy, and ultimately schedule them for an Advisor Call — the next step in their journey. In this role, you will work on: - Sales Qualification & Client Connection (40%) - Conduct structured discovery calls that uncover a client’s goals, motivations, timelines, experience, and investment readiness. - Set clear expectations for what franchise exploration looks like with Sidekick. - Professionally and confidently discuss liquidity, investment ranges, and financial preparedness. - Establish trust quickly through warm tone, clarity, and a human, conversational approach. - Call Volume Management & Outreach (30%) - Make 50–100 outbound calls daily to self-qualified leads (no cold calling). - Maintain high call quality, consultative flow, and consistent booking performance. - Navigate objections while staying composed, empathetic, and in control of the conversation. - Pipeline Management & Handoff Support (20%) - Document call notes in HubSpot with accuracy and detail. - Track lead progress and ensure seamless movement toward an Advisor Call. - Support Advisors with scheduling and rescheduling when needed. - Process Improvement & Team Collaboration (10%) - Share insights that help shape a better lead experience and stronger team results. - Collaborate with Specialists, Advisors, and leadership on continuous improvement. - Maintain discipline, consistency, and follow-through in a high-volume role. Qualifications - Are naturally curious and love meaningful conversations that uncover goals, motivations, and deeper insights. - Have exceptional verbal communication skills and can create a warm, confident, trust-building tone from the first minute. - Can follow a structured process without sounding scripted — you’re conversational, human, and adaptable. - Are comfortable discussing liquidity, investment levels, and financial readiness in a professional, normalizing way. - Stay composed under pressure and handle objections with empathy, clarity, and steady control. - Have experience in consultative sales, customer success, franchise development, or other client-facing roles. - Are emotionally intelligent and pick up on tone shifts, hesitations, and emotional cues. - Bring daily discipline, grit, and resilience to high-volume, back-to-back client conversations. - Are highly organized, coachable, and detail-oriented with strong follow-through. - Enjoy being outcome-focused and understand that your primary goal is guiding leads to the next step: the Advisor Call. - Value collaboration and enjoy supporting teammates to improve the overall lead experience. - Are comfortable using CRM tools like HubSpot and managing multiple conversations at various stages. - Enjoy working in a high-accountability, high-reward environment where your success is measured by both client outcomes and sales performance. - Believe in the power of business ownership and are excited about helping others explore a new path to freedom and fulfillment. - Are highly organized, internally motivated, and thrive in a goal-driven, accountability-focused team. - Enjoy being part of a purpose-driven company where your work directly contributes to our brand, mission, and growth. Benefits - You Control Your Compensation - We offer a base salary and commission on every converted call and won deal. - Paid Time Off - Every Sidekick starts with 16 days of PTO, two floating holidays, and a paid volunteer day annually. We also offer nine paid company holidays each year as well. Team Members earn additional PTO for each year of employment. - Franchise Ownership Program - After you're established with Sidekick, we offer a Franchise Purchase Discount which allows you to own your own Franchise Business at a $30,000 to $50,000 savings. Some restrictions and minimum qualifications apply to the discount. - Client Referral Commission - We encourage every member of Team Sidekick to utilize their network to find qualified candidates for franchise ownership. We pay $3,000 for every qualified lead you submit that ends up purchasing a franchise. - Full Medical Benefits with up to $750 monthly Employer Contribution (depending on plan type and level). - Employer Paid Dental, Vision, and Life Insurance ($0 cost to employees with options for family coverage). - Optional Health Savings Account, Supplemental Insurance, and Cybersecurity Coverage. - 401k with 3% Employer Contribution (no match required). - Home Office Stipend For Remote Workers. - $1,500 Annual Best Self Stipend for professional and personal development. Company Description Franchise Sidekick is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws. If you require accommodations during the hiring process, please don’t hesitate to let us know—we’re happy to support you.

• Deliver responsive, high-quality technical support for both Figshare and Elements users, including researchers, administrators, and institutional IT teams. • Triage incoming support tickets, troubleshoot issues, identify resolution paths, and communicate clearly and empathetically with users throughout the ticket lifecycle. • Escalate complex issues appropriately to product, engineering, or implementation teams, while ensuring clear documentation and follow-through. • Support configuration and change requests by applying database or UI-level customizations according to client needs and documented specifications. • Contribute to a shared knowledge base by drafting, editing, and maintaining internal documentation, canned responses, and external help resources. • Stay current with product updates and releases to ensure accurate, timely advice and troubleshooting for new features and known issues. • Assist implementation and onboarding efforts by supporting configuration tasks, staging environments, or basic client training as needed. • Develop cross-product knowledge across Figshare and Elements to support customers with integrations or workflows that span multiple Digital Science tools. • Participate in regular team standups and knowledge-sharing sessions, offering input on ticket handling and lessons learned. • Collaborate with support peers, product teams, and customer engagement teams to continuously improve support processes and advocate for the user experience. • Track and update relevant systems and customer summaries to ensure accurate context and continuity of support.

Role Description We are seeking Support Specialists to join our 24/7/365 support team. Specialists will be responsible for: - Supporting and delighting PerfectServe’s end users - physicians, nurses, and system administrators. - General user account management. - End-user education. - On-call schedule management. - Mobile and web interface assistance. - Application builds and revisions. - Application troubleshooting. Qualifications - Willingness and excitement to work evenings or overnights and/or weekends. - Strong technical aptitude. - Excellent written and verbal communication skills. - Excellent analytical and troubleshooting skills. - Ability to work in a fast-paced environment and successfully prioritize competing tasks. - High customer empathy and exceptional customer service skills. - Access to high-speed internet. - Able to start on August 24, 2026. Requirements - 100% attendance during the first 60 days of employment, specifically during the training and nesting period. - Located within the United States. Benefits - Remote first work environment. - Health, Dental, Vision, Life, and Disability Insurance options available from day one. - 401K with match and immediately vested. - 17 company holidays, 2 floating holidays plus a competitive paid time off policy. - Internal Advancement Opportunities.