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NSC Global

Industry Insightful. Capability Rich. Global Service.

Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1997H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

4 days ago

Salary

$115.8K - $152.5K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Service Delivery Manager

NSC Global

• To coordinate all resources of the tower (including off-shore) • To orchestrate end-to-end-services for the involved towers (top of stack) • Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable • Ensure that account specific processes are applied at all relevant scope • Evaluate and manage service requests • To drive completion of service acceptance, technical assurance and handover processes • Ensure that the Root Cause Analysis for the tower specific services are performed • Act as the next level of escalation for tower specific technical teams for all service management processes • Ensure that the quality of asset management requirements in the respective towers • Ensure the CAP planning of the account in the tower on the component level and provision to Manager

Job Requirements

  • College/University degree in IT or 5 - 7 years of equivalent working experiences
  • Portal, virtualization, application database or hardware knowledge
  • Solution Architect 3 -5 years, ITL Foundations, Project Management
  • CRM Experience
  • Experience in Hardware and Software Migration is an asset
  • Languages: English and local Language (compulsory)

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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