Role Description As a Founding Tech Lead Engineer, you'll play a critical role in shaping both our product and our company. You'll work directly with the founders to design, build, and scale our platform - setting the technical foundation and influencing culture from day one. This is a chance to be part of the 0 → 1 journey and build something generational. This is not a standard 9-5 job. We operate with a milestone mindset - progress is measured by what we build and deliver, not by hours at a desk. If you're driven by outcomes and impact, this is the right place. What You'll Do - Build and scale our core platform from the ground up. - Work across the entire stack: infrastructure, data systems, backend, and user experience. - Shape the product direction alongside the founders and our early customers. - Harness unstructured enterprise data and evaluate LLMs to drive real product impact. - Ensure technical specifications remain the single source of truth across all deals. - Manage and mentor a development team to deliver high-quality features at startup speed. - Work closely with the CTO to define and execute the technical roadmap. - Review code, enforce best practices, and ensure the architecture is clean, scalable, and robust. Qualifications - Strong programming skills and deep Computer Science fundamentals. - Experience working with large-scale data systems and improving performance, latency, and other critical KPIs. - A track record of building and scaling products, startup experience is a major plus. - Ability to move fast, work across technologies, and adapt as the product evolves. - A customer-first mindset, focused on building products people truly love. - Hunger, smart, and humble - our three core values. Stack - Frontend: - Framework: Next.js 14 (React 18) - Language: TypeScript - Backend: - Framework: NestJS (Node.js) - Language: TypeScript - AI / ML: - Language: Python - Cloud Infrastructure: - Primary: Microsoft Azure - Cloud-agnostic: Compatible with AWS and GCP for future multi-cloud deployment - Data Storage: - Blob Storage - PostgreSQL - Redis - DevOps: - Version Control: GitHub - Infrastructure as Code: Terraform - Containerization: Docker - Orchestration: Kubernetes

• Own communication with stakeholders and other teams, structure requirements, set priorities, and assure delivery commitments. • Manage the team effectively, understanding each member’s strengths and weaknesses, and assign tasks based on their abilities and development goals. • Own team capacity planning—tracking load, forecasting needs, and ensuring new hires, processes and tools are in place before capacity becomes a bottleneck. • Conduct regular 1:1 meetings, performance reviews, and implement measures to improve team performance as needed.

• Oversee daily operations, allocate tasks efficiently, and ensure deadlines are met while maintaining adherence to quality standards • Provide guidance, feedback, and professional development opportunities to team members, including junior leaders • Develop and implement plans to achieve team objectives, set clear goals, and monitor performance metrics to identify areas for improvement • Coordinate workflows, implement process improvements, and enforce operational policies and procedures • Address escalated issues, mediate disputes, and foster a positive, collaborative team environment • Act as a liaison between the team and higher management, ensuring alignment with organizational goals and facilitating cross-functional collaboration • Conduct regular team meetings, performance reviews, and provide actionable feedback to enhance productivity and engagement • Organize activities to enhance cohesion and morale, ensuring a collaborative team dynamic • Senior Team Leaders often mentor junior leaders and contribute to succession planning within the organization • Manage Customer & Consumer expectations & escalations with confidence, ensuring that requirements are understood and delivered within agreed timescales • Recruit, train, and provide continuous coaching for contact center staff • Work with the Global QA department to ensure consistent and high-quality consumer experience and outcomes • Prepare reports and analyze contact center data to identify trends, improve processes, ensure resources are properly allocated to maximize efficiency and customer satisfaction • Ensure compliance with company/country policies and procedures, as well as legal regulatory requirements

• Provides direction on inventory to team members, daily. • Monitors inventory backlog, reviews reports (timely filing, aging, other) to ensure compliance with client protocols. • Reviews and summarizes accounts up to a designated amount for closure based on standard operating procedure for each client. • Conducts one-on-one meetings, monthly to provide coaching and mentoring to team members. • Retrieves and analyze reports relating to inventory workflow to ensure the correct accounts are being worked on by team members. • Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively.