• Own the flow of work between the Affiliate/Vendor teams and Software Development • Gather and clarify requirements before work begins • Create and manage tasks in Teams and ClickUp • Track progress and remove blockers • Keep stakeholders informed of timelines and delivery • Grow into helping prioritise work and influence operational decisions

• Oversee the overall performance of Evergreen-aligned (EGA) patients across all markets and payers • In close dyad partnership with the Chief Clinical Officer, lead the buildout and growth of EPG as a scalable virtual care delivery model, ensuring the infrastructure, workflows, and team are positioned to expand across markets • Develop and deploy strategy to implement standardized quality programs that drive maximum performance and quality outcomes across all markets and payers • Own and manage the EGA P&L • Develop and maintain dashboards and reports to track KPIs; monitor performance and drive action plans to address gaps • Collaborate with key internal and external stakeholders to drive performance in overall engagement, documentation, quality, and total medical expense • Lead the ongoing management of value-based partnerships, including addressing payer issues and ensuring adherence to contractual obligations • Provide strategic and operational oversight of the PES function, ensuring the team is effectively reaching, engaging, and scheduling patients into care • Set clear productivity and performance expectations with KPI targets; drive accountability for team capacity utilization and outreach effectiveness, identifying and removing barriers to patient access. • Own and manage the PES program budget • Partner with clinical leadership to align outreach efforts with provider availability and evolving capacity needs • Partner with Marketing and Tech teams to develop and execute patient engagement campaigns that drive awareness, outreach effectiveness, and scheduling conversion • Continuously improve outreach models, workflows, and tools to scale PES operations as EPG grows • Manage, coach, and develop the EPG and PES teams, fostering a high-performance culture with clear expectations, regular feedback, and professional growth opportunities • Drive cross-functional collaboration across clinical, operations, quality, and technology teams to ensure alignment with organizational priorities and patient care goals. • Other duties consistent with this role, as assigned.

• Lead FinOps initiatives, promoting governance, financial efficiency and cost transparency for cloud services • Manage the financial operations of AWS, Azure, GCP and other platforms used by the organization • Conduct consumption analyses, identify variances, trends and optimization opportunities • Prepare forecasts, support budget planning and monitor the financial execution of cloud investments • Develop metrics and executive dashboards to track costs, consumption and operational efficiency • Support the definition and evolution of Showback, Chargeback and Cost Allocation models • Partner with Engineering, Architecture and Product teams to embed financial efficiency into technical decisions from the start of the development cycle • Lead optimization initiatives related to Savings Plans, Reserved Instances and other cost-reduction mechanisms • Automate financial analysis and management processes using Artificial Intelligence • Facilitate meetings with technical and executive stakeholders • Promote FinOps culture by sharing best practices, providing training and driving continuous improvement.

Role Description CacheFly is hiring the technical leader of our Operations team, the people who keep our global CDN platform running, fast, and reliable around the clock. This person will be a hands-on, technically elite operator who leads from the front and sets the standard by doing. - You are the most capable operator in the room, deep in Linux systems, HTTP and caching internals, and the network itself. - Troubleshooting, tuning, automating, and resolving the hardest problems alongside the team rather than from a distance. - The Operations team runs the day-to-day platform, provisions servers and PoPs, upgrades components and fleets, and manages service configuration across the network. - Obsess over configuration consistency and continuously raise the performance baseline — finding bottlenecks and degradation before they become incidents. - Own customer support tickets and partner with pre-sales on proof-of-concept engagements. - You will lead all of it; the full Operations team reports to you, and you report directly to the VP of Engineering. - Lead a team from day one as its technical anchor; formal people management is not the focus of this role right now, but it will become part of the job as the role matures. Qualifications - In-depth Linux system administration experience at scale. - Deep understanding of HTTP and caching. - Strong networking knowledge — routing and TCP/IP. - Proven ability to troubleshoot and resolve complex, customer-facing issues. - Ability to reverse-engineer system architectures with limited documentation and document them for the team. - Clear, professional communication with customers under pressure. - Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS / RHEL / Rocky Linux. - Proficiency in a scripting language (Bash, Python, PHP, or similar). - Experience operating in high-availability, latency-sensitive environments. Requirements - Serve as the primary technical resource and senior escalation point for the Operations team. - Work hands-on across all core responsibilities — provisioning, upgrades, configuration management, performance work, and customer support. - Lead the response on large-scale incidents and oversee the handling of smaller ones. - Own communication with large and strategic customers during incidents and escalations — clearly, calmly, and professionally under pressure. - Author incident post-mortems and drive the actionable follow-ups and process improvements that come out of them. - Continuously improve CDN reliability, performance, and operational excellence across the platform. - On-call & Escalations: Provide 24/7 coverage for incidents and customer support; you are the top technical link in the escalation chain. - Take escalations outside of normal working hours; major incidents will reach you when they happen. Benefits - People-First Culture; committed to taking care of our people through fair compensation, competitive global benefits, and a culture of mutual respect and authenticity. - Competitive salary and annual bonus (15% target). - Cutting-edge technology and resources to help you succeed in your role. - Remote-first culture. - Unlimited PTO and all National holidays off. - $3,000 annual work-from-home stipend, monthly internet/phone or coworking allowance. - Full health benefits (medical, dental, vision, LTD/STD, life) – most at no cost to you. - 401(k) with 4% Safe Harbor company match, fully vested from day one.