Role Description Develops and maintains strong customer relationships within an assigned territory to drive awareness, adoption, and retention of OEC solutions. Provides strategic support to newly enrolled and onboarded customers by sharing best practices that enhance product engagement and maximize utilization, ultimately increasing parts sales through OEC platforms. Collaborates with internal teams, including leadership and analysts, to identify opportunities for customer engagement, improve satisfaction, support product adoption, and uncover potential areas for business expansion. Key Responsibilities - Consults across OEC platforms regarding part solutions based on a solid knowledge of company applications which may include Collision, Mechanical, Retail, and Delivery/Logistics. - Maintains fluency in existing product lines and proactively acquires knowledge of new product offerings or features. - Supports and educates clients to enhance product usage post onboarding. - Establishes desired outcomes, creating short-term and long-term goals to drive product adoption. - Identifies and provides meaningful data to coach suppliers on effective strategies. - Achieves targeted levels of customer utilization to ensure customer satisfaction. - Responds to incoming requests from customers or other OEC teams for product information and support. - Provides basic troubleshooting guidance for technical questions and escalates as needed. - Utilizes business intelligence tools to track usage activities and makes consultative recommendations. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades, or additional sales. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. - Identifies at-risk customers within territory to implement a targeted campaign for improvement. - Organizes, executes, measures, and reports results to team and/or Manager. - Assists in OEM and Product specific new program launches, feature upgrades, pilots, and special promotions. Qualifications - An associate degree from an accredited college or university is required. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 2 years of experience in a customer focused, SMB customer success or account management role. - Proven background producing quantifiable results through routine, proactive outbound phone contact. - Basic to intermediate skills using all Microsoft 365 products, with a focus on Excel. - Strong organizational abilities with the ability to manage day-to-day work and priorities. - Strong communication skills and can effectively target communications to a specific client or call to action. - Able to communicate in a respectful, positive, and constructive manner. - Flexible and adaptable approach to work. - Able to effectively work and thrive in a remote work environment. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Seeking individuals who enjoy helping people and building relationships, and are looking for flexibility, professional growth, and an opportunity to help others create unforgettable travel memories. If you have a background in customer service, hospitality, retail, education, healthcare, or helping others, your skills may translate well into the travel industry. No previous travel experience required. Training is provided! Qualifications - Enjoyment helping people solve problems - Communicates well with clients - Attention to detail - Ability to work independently while being part of a supportive team - Have an entrepreneurial mindset and enjoy taking initiative - Excited to learn and grow professionally Requirements - Reliable internet connection - Must reside in the U.S., U.K., Australia, or Latin America Benefits - Flexible schedule - Remote work setup - Travel industry training - Discounted travel opportunities - Collaborative team environment - Personal and professional development

Role Description We are looking for a detail-oriented Quality Control Review Specialist to join our team. In this role, you will play a critical part in ensuring the integrity of our residential mortgage appraisals. You’ll be responsible for verifying that every report meets high standards of accuracy, follows investor guidelines, and complies with company policies. If you have a sharp eye for detail and enjoy problem-solving in a fast-paced environment, we’d love to hear from you. This is a 90-day contract position; further details regarding the scope and terms will be discussed during the interview process. What the Job Entails: - Conduct comprehensive reviews of residential mortgage appraisals and subsequent revisions to ensure data integrity. - Verify compliance with industry standards, investor guidelines, and internal company policies. - Confirm appraiser eligibility for every report submitted, ensuring all requirements are met. - Troubleshoot inaccuracies found within appraisals and work toward effective resolutions. - Evaluate correction requests by analyzing their validity before coordinating with appraisers or clients. - Maintain momentum on all appraisal orders, prioritizing timely completion and pipeline efficiency. - Manage daily updates for investor eligibility and exclusionary tools. - Support communication by assisting with the company-wide inbox, providing prompt and professional responses to inquiries. - Collaborate and contribute by assisting with peer training and providing backup support to other departments as needed. Qualifications - 1+ years of experience in an appraisal or mortgage-related role. - Demonstrated experience working in a fast-paced environment. - Demonstrated experience managing relationships with internal and external partners. Company Description Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Role Description Estamos en búsqueda de Agente Bilingüe - Portugués que se encargará de: - Brindar información sobre los productos o servicios de la empresa. - Identificar las necesidades del cliente y lograr una retención efectiva. - Asegurar altos estándares de calidad, productividad y servicio. Qualifications - Manejo del idioma portugués intermedio/avanzado. - Bachiller. - Disponibilidad de tiempo completo. - 6 meses de experiencia en call center de ventas o retención. Requirements - Conocer a profundidad los productos o servicios de la campaña. - Brindar una asesoría objetiva y clara a los clientes. - Contactar a los clientes para cerrar ventas y/o retenciones. - Atender y promocionar los servicios asignados. - Reportar resultados a su supervisor. - Cumplir con normativas, manuales y procedimientos. Benefits - Salario: $2.587.000 + auxilio de transporte $249.095 + comisiones por retención. - Contrato: término indefinido. - Horario: Lunes a Sábado de 6:00 a.m. a 4:00 p.m. (Descansa los domingos). - Tarifas especiales en gimnasios. - Descuentos en tiendas, restaurantes y servicios médicos. - Opciones de ahorro financiero y convenios educativos. - Ambiente laboral: Un lugar donde se valora tu bienestar y tu desarrollo profesional.