Role Description Estamos en búsqueda de Agente Bilingüe - Portugués que se encargará de: - Brindar información sobre los productos o servicios de la empresa. - Identificar las necesidades del cliente y lograr una retención efectiva. - Asegurar altos estándares de calidad, productividad y servicio. Qualifications - Manejo del idioma portugués intermedio/avanzado. - Bachiller. - Disponibilidad de tiempo completo. - 6 meses de experiencia en call center de ventas o retención. Requirements - Conocer a profundidad los productos o servicios de la campaña. - Brindar una asesoría objetiva y clara a los clientes. - Contactar a los clientes para cerrar ventas y/o retenciones. - Atender y promocionar los servicios asignados. - Reportar resultados a su supervisor. - Cumplir con normativas, manuales y procedimientos. Benefits - Salario: $2.587.000 + auxilio de transporte $249.095 + comisiones por retención. - Contrato: término indefinido. - Horario: Lunes a Sábado de 6:00 a.m. a 4:00 p.m. (Descansa los domingos). - Tarifas especiales en gimnasios. - Descuentos en tiendas, restaurantes y servicios médicos. - Opciones de ahorro financiero y convenios educativos. - Ambiente laboral: Un lugar donde se valora tu bienestar y tu desarrollo profesional.

• Make outbound calls to customers — save accounts, offer solutions, and close retention conversations with confidence (~100 calls per day) • Upsell and cross-sell relevant products based on customer needs and purchase history (50% success rate from connected calls) • Handle inbound inquiries via live chat and phone — order updates, returns, exchanges, refunds, and product inquiries • Coordinate with internal teams and 3PL partners to resolve shipping or fulfillment issues • Maintain accurate and complete customer interaction records • Identify recurring issues and suggest improvements to processes or templates • Meet or exceed performance targets for response time, resolution rate, and customer satisfaction • Perform other customer experience–related tasks as assigned (responsibilities are not limited to the above and may evolve based on team needs and performance)

Title: Intake Specialist (PST 9-6/EST 11-8) Location: Remote (United States) Schedule: 11:00 a.m. – 8:00 p.m. Eastern Time (EST) / 9:00 a.m. – 6:00 p.m. Pacific Time (PST) Work Arrangement: 100% Remote (United States) Position Overview Mindset was founded to create a better experience for those with a mental illness and their caregivers in applying for Social Security Disability benefits. Our team of Social Security Disability lawyers and representatives has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) and/or Supplemental Security income (SSI) through the Social Security Administration. Mindset Care, Inc. is seeking a Remote Intake Specialist to assist individuals applying for Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) benefits. This role serves as the first point of contact for clients, conducting intake assessments, gathering documentation, and coordinating with internal team members to ensure a smooth client experience. Key Responsibilities - Conduct initial client intake assessments. - Determine client needs and potential eligibility for services. - Collect and accurately document confidential client information. - Explain services and answer client questions. - Provide compassionate support throughout the intake process. - Coordinate with internal team members to ensure timely service delivery. - Maintain complete and accurate client records. - Participate in team meetings and ongoing training. Qualifications Required - Previous experience as an Intake Specialist or in a similar client-facing role. - Knowledge of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs. - Experience assisting with SSDI and/or SSI applications. - Excellent verbal and written communication skills. - Strong interpersonal and customer service skills. - Ability to work in a fast-paced environment. - Strong organizational and multitasking abilities. - Proficiency with Google Workspace. - Reliable high-speed internet connection. - High school diploma or equivalent. Preferred - Experience working in a fully remote or virtual office environment. - Familiarity with: - Virtual phone systems - Online scheduling software Schedule - Full-time - 8-hour shifts - 5 days per week - Regular schedule: - 11:00 a.m. – 8:00 p.m. Eastern Time - 9:00 a.m. – 6:00 p.m. Pacific Time - Overtime opportunities may be available. Compensation Pay: $18.00–$25.00 per hour Benefits - 100% Remote work within the United States - Remote-first company culture - Opportunities for career growth and advancement - Early ownership and responsibility - Collaborative, mission-driven team environment

Role Description Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. - Onboard new clients and ensure a smooth transition from sales to service delivery - Build strong relationships with clients to maximise product adoption and satisfaction - Conduct regular check-in calls, QBRs and health score reviews with assigned accounts - Proactively identify churn risks and escalate to retention teams as appropriate - Gather client feedback and collaborate with product teams to improve the offering - Track customer success metrics and contribute to team reporting and strategy Qualifications - 2+ years of customer success, account management or client services experience - Excellent communication and relationship-building skills - Proficient in CRM and customer success platforms such as Salesforce or Gainsight - Empathetic and solutions-focused with a track record of improving client retention - Self-motivated and able to manage a large portfolio independently from home Benefits - R27,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Company Description Remote Recruitment – connecting top South African talent with UK employers. Apply today.