The Pharmacy Network Support Associate role involves supporting the Pharmacy Network Team in day-to-day tasks, managing relationships between pharmacies and network providers, onboarding new pharmacies, and providing support to existing pharmacies. The position requires close collaboration with valued pharmacy partners and internal cross-functional teams within the SmithRx organization. This role serves as a key point of contact for resolving internal and external escalations efficiently to maintain seamless service across the network. Building and maintaining strong relationships with pharmacy providers, addressing escalations, and facilitating effective communication between the pharmacy and the organization. Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications. Resolving any issues or conflicts that arise between the organization and pharmacy providers, which may involve investigating complaints, conducting root cause analysis, and working collaboratively with internal teams and providers to find effective solutions. Helps orchestrate incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion. Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs. Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates, and translating feedback into actionable improvement plans. Escalate pharmacy concerns internally and help solve complex issues. Assist with building out a Knowledge Base and contribute to ongoing process improvement efforts.

• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. • Ensuring that members are navigated successfully through their healthcare and social determinant needs. • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members. • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care. • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries. • Manage and resolve web support tickets and live chats from members. • Assist with member education and ensure that each member has access to the services needed. • Serve as a liaison between the member and other departments. • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer. • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. • Perform outbound calls to members as needed or assigned. • Perform additional duties as assigned.

• Responds to inbound calls from business customers inquiring about Republic Services products and services • Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs • Creates customized solutions to acquire new business • Proactively promotes Republic Services products and services to existing customers • Provides sales support to existing customers wanting to make changes to their accounts • Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership • Utilizes excellent verbal and written communication skills • May be required to assist the sales team focused on Residential customers • Performs other job-related duties as assigned or apparent

• Identify and qualify the needs of French-speaking investors. • Provide personalized advice on market opportunities in Bangkok and across Thailand. • Develop and nurture an international client portfolio through an approach based on active listening, availability, and responsiveness. • Orchestrate the entire sales cycle: from presenting property brochures to organizing viewings (physical or virtual) and leading final negotiations. • Act as a seamless interface between clients, developers, and legal services to ensure a secure and smooth transaction process. • Analyze market trends to refine the service offering and provide detailed activity reports to optimize client satisfaction and conversion rates.