• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. • Ensuring that members are navigated successfully through their healthcare and social determinant needs. • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members. • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care. • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries. • Manage and resolve web support tickets and live chats from members. • Assist with member education and ensure that each member has access to the services needed. • Serve as a liaison between the member and other departments. • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer. • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. • Perform outbound calls to members as needed or assigned. • Perform additional duties as assigned.

• Responds to inbound calls from business customers inquiring about Republic Services products and services • Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs • Creates customized solutions to acquire new business • Proactively promotes Republic Services products and services to existing customers • Provides sales support to existing customers wanting to make changes to their accounts • Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership • Utilizes excellent verbal and written communication skills • May be required to assist the sales team focused on Residential customers • Performs other job-related duties as assigned or apparent

• Identify and qualify the needs of French-speaking investors. • Provide personalized advice on market opportunities in Bangkok and across Thailand. • Develop and nurture an international client portfolio through an approach based on active listening, availability, and responsiveness. • Orchestrate the entire sales cycle: from presenting property brochures to organizing viewings (physical or virtual) and leading final negotiations. • Act as a seamless interface between clients, developers, and legal services to ensure a secure and smooth transaction process. • Analyze market trends to refine the service offering and provide detailed activity reports to optimize client satisfaction and conversion rates.

As a Technical Support Team Lead, you ensure our support organization runs reliably, predictably, and at high quality. Combine technical understanding with operational and team leadership Turn individual troubleshooting efforts into a reliable, accountable support system Measure success by operational stability, team independence, and scalable processes Embed AI deeply into daily workflows and decision-making What You’ll Do Team Leadership & Operations: Mentor a team of Analysts handling complex client issues Own escalations, ensure SLA adherence, distribute workload Run post-mortems to stabilize processes before they become incidents Mentor a team of Analysts handling complex client issues Own escalations, ensure SLA adherence, distribute workload Run post-mortems to stabilize processes before they become incidents Process Building & Automation: Systematically reduce manual work by designing support playbooks Introduce AI agents and transform recurring cases into standardized, automated solutions Systematically reduce manual work by designing support playbooks Introduce AI agents and transform recurring cases into standardized, automated solutions Advanced Troubleshooting: Guide your team in investigating complex data pipeline issues (API → SQL → platform) Guide your team in investigating complex data pipeline issues (API → SQL → platform) Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success Build communication strategies, provide structured feedback on bugs Create internal onboarding materials Partner with Engineering, Product, and Customer Success Build communication strategies, provide structured feedback on bugs Create internal onboarding materials Continuous Tech Exploration: Proactively experiment with new AI and infrastructure tools Look for smarter, faster, more scalable ways to operate Proactively experiment with new AI and infrastructure tools Look for smarter, faster, more scalable ways to operate