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Fixing fragmented healthcare.
Member Support Specialist
Location
Florida
Posted
100 days ago
Salary
$19 / hour
Seniority
Mid Level
Job Description
Member Support Specialist
Revive
• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. • Ensuring that members are navigated successfully through their healthcare and social determinant needs. • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members. • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care. • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries. • Manage and resolve web support tickets and live chats from members. • Assist with member education and ensure that each member has access to the services needed. • Serve as a liaison between the member and other departments. • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer. • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. • Perform outbound calls to members as needed or assigned. • Perform additional duties as assigned.
Job Requirements
- High school diploma or GED required
- Two (2) or more years’ of call center experience
- Previous experience working with health insurance or in a health care environment
- Computer literate with strong data entry skills
- Customer service-oriented
- Excellent verbal and written communication skills
- Strong active listening skills
- Impeccable telephone skills and telephone etiquette
- Ability to maintain composure to a challenging situation
- Excellent problem-solving skills
- Organized, detail-oriented and task-oriented
- Ability to multi-task and be flexible
- Ability to work in a fast-paced, team-oriented environment
- Self-motivated and team player
- Ability to propose new, better solutions.
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