Onboarding Specialist I Location: Kansas City, MO; Springfield, MO; St. Charles, MO. Work Arrangement: Hybrid (Minimum 2 days per week in-office) Employment Type: Full-Time Salary: $20.00–$23.00 per hour Job Description: Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist I for our Team in Missouri. This is a hybrid role based out of one of the following offices at least twice per week: Kansas City, MO; Springfield, MO; St. Charles, MO. This role supports the Intake team ensuring the patient and caregiver in providing education, submitting required documents, and brief orientation to ensure coordination for start of care. Every day you will: · Act as primary point of contact supporting the completion of eligibility and employment paperwork for the caregiver. · Demonstrate effective case management by maintaining a 3-hour email, chatter and voicemail response time. · Achieve monthly standard to enroll a minimum 40% of caregivers based on state standards. · Navigate multiple systems as required to complete the enrollment process. · Maintain detailed case notes in Salesforce. · Adhere to HIPAA guidelines and compliance expectations. · Other duties as assigned by management Education / Experience · 1+ years’ experience in comparable role · Excellent written and verbal communication skills · Your own reliable transportation and ability to travel as required · A self-starter personality and the ability to work independently with minimal supervision · Ability and discipline to work remotely as required · Bilingual Spanish nice to have The Ideal Candidate Will Possess A positive can-do attitude. In alignment with our core values. · Exhibit a high level of patience and ability to communicate effectively and build trust. · Able to commute to patient and caregiver homes · A passion for providing a high level of customer service, including the ability to show empathy and active listening. · Ability to resolve issues with clients comfortably. · High level of discretion, judgment, integrity, professionalism, and strong decision-making skills. · Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD

Role Description We are seeking a proactive and detail-oriented Bilingual Recruiting and Onboarding Specialist to work remotely during Canada eastern time, to manage and support the end-to-end recruitment and onboarding process. This role will work closely with hiring managers, candidates, and HR team members to ensure a smooth, efficient, and positive experience for all involved. You will be responsible for sourcing candidates, coordinating interviews, managing offer letters, and guiding new hires through their onboarding journey. Your efforts will play a key role in shaping a strong and welcoming employer brand. Key Responsibilities: - Recruiting: - Partner with hiring managers to understand role requirements and create compelling job descriptions. - Post job openings on internal and external job boards, and manage candidate pipelines. - Source, screen, and shortlist qualified candidates using various channels (e.g., LinkedIn, job boards, referrals). - Schedule and coordinate interviews between candidates and internal teams. - Maintain communication with candidates throughout the hiring process to ensure a positive experience. - Support offer and negotiation processes; generate and send offer letters and coordinate background checks. - Onboarding: - Manage pre-boarding activities including paperwork, system access, and equipment requests. - Coordinate and conduct new hire orientations. - Create and maintain onboarding documentation, checklists, and schedules. - Ensure new hires are set up with tools, systems, and introductions on day one. - Serve as a point of contact for new hires during their first weeks, answering questions and providing support. - Collaborate with other departments (IT, Facilities, Payroll) to ensure a seamless onboarding process. Qualifications - Bachelor's degree in Human Resources, Business Administration, or a related field preferred. - Fully Bilingual English and French. - 2+ years of experience in recruiting, HR coordination, or a related role. - Experience with Applicant Tracking Systems (ATS) and HR software (e.g., BambooHR, Greenhouse, Workday). - Excellent communication, organization, and time management skills. - Ability to manage multiple tasks in a fast-paced environment. - High attention to detail and strong follow-through. - Friendly, professional demeanor with a customer-service mindset. Preferred Qualifications - Knowledge of HR compliance, employment law, and onboarding best practices. - Experience working in a high-growth or tech environment. - Familiarity with employer branding and recruitment marketing strategies.

Role Description As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. - Facilitate client onboarding, training, and ongoing support via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. Qualifications - Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role. - Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). - Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. - Exceptional communication with empathy and a relentless customer-focused approach. - Ability to communicate product offerings clearly and effectively, synthesize customer feedback for internal product and engineering teams. - Empower clients to become self-sufficient during onboarding and throughout their lifecycle. - Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. - Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. - Familiarity with CRM/Email Marketing platforms is a significant plus. - Professional fluency in English is required. Requirements - Project Management certification (optional). - Professional fluency in Spanish (optional). Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. - Facilitate client onboarding, training, and ongoing support via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to define success, demonstrate ROI, and drive retention. - Build strong client relationships to encourage loyalty and promote product adoption. - Develop a deep understanding of Cloudbeds’ products and customer needs. - Contribute to training materials and stay updated on system changes. - Record activities in Salesforce, gather feedback, and share insights for product improvements. Qualifications - Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role. - Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). - Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. - Exceptional communication with empathy and a relentless customer-focused approach. - Ability to communicate product offerings clearly and effectively, synthesize customer feedback for internal product and engineering teams. - Empower clients to become self-sufficient during onboarding and throughout their lifecycle. - Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. - Familiarity with CRM/Email Marketing platforms is a significant plus. - Professional fluency in English is required. Requirements - Project Management certification (optional). - Professional fluency in Spanish (optional). Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling, and knowledge transfer.