• Define and drive the overall UX strategy in alignment with business and product goals • Collaborate closely with Product Managers, Developers, and stakeholders to translate requirements into effective design solutions • Conduct user research, usability testing, and data analysis to inform design decisions • Create and review wireframes, user flows, prototypes, and high-fidelity designs • Establish and maintain design systems, UI guidelines, and best practices • Ensure consistency, usability, accessibility, and visual quality across all user interfaces • Stay up to date with industry trends, tools, and emerging technologies

• Lead design execution and quality across core platform experiences, mobile experiences, and design system strategy • Manage, coach and develop approximately 8 product designers across US and India teams • Elevate designers through coaching, stretch opportunities and clear development plans • Ensure design quality and execution across core platform experiences and mobile surfaces • Line manage the design system team • Build strong operating partnerships with Product, Engineering, Data, Support and Customer Success

• Design flows, systems, and interfaces • Collaborate deeply with engineers and PMs • Own problems end-to-end, from discovery through to shipped product • Create fast feedback loops by testing ideas early • Mentor other designers and contribute to raising the bar across the team

Role Description The Principal, Brand Systems & Information Design is responsible for the visual structure, flow, and presentation quality of OnTrac’s most important marketing and commercial materials. This role supports how complex service ideas, data, and commercial narratives are communicated across: - Executive presentations - Sales proposals - Webpages - Customer-facing materials - Templates - Other high-value content This role also leads the development of reusable design systems, layout standards, and visual frameworks that improve consistency, usability, and quality across teams. Success in this role requires strong hands-on design capability, information design experience, and the ability to translate complex B2B subject matter into clear visual communication for professional audiences. Qualifications - Bachelor’s degree or equivalent experience - 6–9 years of experience in graphic design, brand design, presentation design, content design, or related visual communication roles - Strong portfolio demonstrating high-quality presentation design, page design, layout systems, and data visualization work in complex B2B or information-dense environments - Experience building reusable design systems, templates, and foundational design structures rather than only one-off assets - Experience in logistics, transportation, SaaS, industrial, or other complex B2B categories is preferred - Up to 10% travel Requirements - Build brand systems and templates: - Develop and maintain templates, layout systems, and foundational design components that improve consistency, clarity, speed, and quality across marketing and sales materials. - Shape information structure and presentation flow: - Establish and evolve how materials are organized and presented, including hierarchy, pacing, flow, and visual treatment of information across presentations, webpages, charts, and structured content. - Translate data and complex ideas visually: - Turn data, market insights, operational information, and commercial concepts into charts, diagrams, comparison views, and other visual stories that help audiences understand nuanced topics clearly. - Lead high-value design work: - Design presentations, webpages, proposals, QBR materials, tradeshow branding, and other customer-facing or sales-facing assets that communicate complex ideas with clarity and consistency. - Create scalable visual standards: - Build reusable systems and design approaches that strengthen output across teams and support repeatable, high-quality visual communication. - Partner across functions: - Work closely with Sales Enablement, Marketing, Product Marketing, and channel teams to translate strategy and messaging into visually strong and commercially useful materials. - Manage external design support: - Direct work produced by agencies, contractors, and other external design resources while overseeing budget and performance for those partners. Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. Company Description Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.